[Resolved]  Indian Railways — grievance against cleanliness

Dear Sir,
I hereby, bring to your kind attention that AC -3&AC-2 coaches are horrible in Sialdah-Amritsar Akaltakht Express(2317/2318).Cockroaches and mice move about freely in the coaches.Is RAILWAYS so inefficient that it cannot arrange for cleanliness & hygiene at least in AC coaches? Also, I would like to tell u that birth lights are not in working condition in AC-2 coaches. Will u please arrange 4 it and oblige your customers?
Thanking u 4 nothing!
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  2 CommentsShareTweet


Dear Sir,
All this points for South Eastern Railway in West Bengal :
1> More local train is required for Howrah - Midnapur as frequency is now 1 hour and sometimes more.
2> As the Howrah - Midnapur jurney is 3 hrs so toilet is required.
3> As Kharagpur is declared as a industrial zone but there is poor service in train.As the maximum Employees service here in 3 x 8 ( 24 hrs ) shifts, so after 22 hours Midnapur-Howrah local train to be introduced.
4> Double line is required for Kharagpur - Midnapur section with a rail Bridge in Kansai Nadi.
5> Kansai Halt station to be made a permanent Station as the Minapur City is expanded.
6> In Kharagpur there is a lot of vacant space of railways, if rail can build flat with private partnership it will be helpful for commom people as max company has no housing for their Employees.
7> More gallopping local is required and it should be stopped at Santragachi station in up / down jurney.

Today morning at 7.00 AM I went to drop my niece at the old delhi railway station, after a great difficulty I managed to find car parking in gandhi maidan (yes there is no car parking inside the station). After that I went to buy platform ticket and after standing in a que for almost 20 mnts I was told to go to a different counter (No12), when I went to this counter there was no one sitting at that time and the only counter open was the Ladies from where men were also buying the tickets. It must be around 7.30 AM by that time and the duty changed. when my turn came and I asked for the platform ticket, this man started behaving in a rudely manner and started abusing me saying that I am standing in a ladies que to get fun etc and etc. and he will put me in jail. It was very humiliating and have decided never to take the Indian railways. I hope you take proper action against such illetrate, highly impolite emplyees I will appreciate if you can call me for identification of this man who misbehaved and the department takes necessary action against such employees who have no accountibilty and decency to talk to people.

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