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[Resolved]  Indian Railways — Untidy AC Coach

I booked a III Tier AC ticket from Lucknow to Haridwar on 28th Aug'2008 in Train No. 4265, Name: Janta Express ( Varanasi to dehradun).
I was allotted B1 15 and my friend (Mr. R.B.Vats) B1 16.
Although it was a AC coach but the cleanliness was poor. There were cockroaches all over the coach and the bedding provided was also littering with insects.
When we and other fellow passengers complaint about this to the TC and Cleaning Staff no satisfactory answer was provided.
Also, one f the co-passengers was eating his dinner when suddenly due to this cockroach menace he vomited, which added to the already poor situation of coach.
It took more than 1 hour for he cleaning staff to clean that and the journey in that environment was pathetic.
I and my colleague couldn't sleep for whole night and the mental and physical ordeal through which we passed is irreversible.
It is requested that Railways should thus pay us adequate compensation and full refund of tickets.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  4 CommentsShareTweet


i found similar thing while travelling from falna to rajkot by 9264 on 18th dec 2008.lot of cocroaches in 2nd a/c and it was difficult to sleep.after paying high price for comfort railways are providing very poor services so far as cleaniness is concerned.
similarly i found no water on toilet on mewar express on 17th dec 2008 and it was in 1st a/c where lot of foreign tourists were travelling.just think what impressions they will be carrying?railways must provide better services.
i found on new delhi and h nizamudin stations there was no display of train arrival on platforms and no displays of coaches arrangement on the platforms and entire platforms were dirty on 4th dec and 16th dec 2008.even on small stations like falna i found display systems for arrival of trains and coach arrangement.why not in delhi?railways must provide such information on all the stations.

The Railway Minister,
Rail Bhawan, New Delhi

Dear Madam

I wold like to informe you i am monthly regular passenger 2427 and 2428, Rewa exp.

Following trouble we faced regularly in A.C.-2
1-Toilets were so dirty and impossible to use .
2- A.C was not working in coach and no person was available to whom we can complain.
3-No person for housekeeping.
4-Hand towel Is not avilable.

Kindly look in the matter and do the need full.


Only one answer to all your complaints!!!


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