Indian Railways — Disability Certificate
West Bengal, India
I would like to bring your attention to the harassment done to the Handicapped People when they go to buy a ticket from the counter producing their Concession Certificate.
Shouldnt there be a separate counter for the handicapped? If atall it is there, there is nobody to attend and assist the handicapped. They have to stand in the same queue as others to get their tickets done which is inhumane on your part.
The people sitting at the counter always have a problem making concessional tickets either have a problem with the stamp, it should be A ROUND STAMP or THE STAMP IS NOT CLEAR ENOUGH or THE NAME OF THE DOCTOR IS NOT LEGIBLE, etc. They always have a reason to avoid making such concessional tickets. I would like to mention one such place where they always have a problem with the Certificate whereas we have been getting concession from other counters in the city. This is the RAILWAY BOOKING COUNTER near ELGIN ROAD. They seem to have a problem every time.
Why dont you train your people enough in this matter so that they understand the value of other's time and stop being negligent towards them.
It would be nice if you could make the Concessional Certificates ONLINE and issue a Handicapped Card which could be verified by the authority when they are travelling. This Handicapped Card could be of the size of a PAN Card which is convenient to be carried than the normal A4/Legal size papers.
It is an earnest request to you to look into this matter and find a more convenient way so that the Handicapped People are saved from running around sometimes to the Government Hospitals and sometimes to the Railway Booking Offices for no reason. Hope you will look into this matter urgently and make India a better place to live in for the disabled.
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