Indian Railways — Services

Address:

East Delhi, Delhi

Sir,


On 27th April, 12, I traveled from Nizamuddin (Delhi) to Ernakulam by Swarna Jayanti (Train No. 12644) in IInd Class Sleeper Coach S-1. Passenger amenities provided in the coach were very very poor. Some of the irregularities observed are as under:
- My journey was 48 hours i.e. from Nizamuddun to Ernakuolam and there was no water in the compartment neither in wash basin nor in toilets after 24 hours till the end of our journey.
- Almost all the seats of the compartment were torn
- The wash basin was leaking as a result spreading of water in and around door and entrance of the compartment

- The toilets were not at all clean
While returning from Ernakulam to Nizamuddun by Mangla Express (Train No. 12617) in Coach No. S-9 on 11th May, 2012, the train was such a scrap that when it was raining outside, the rain water was coming from the roof and most of the glasses in the compartment, in my life I have never been through this sort of journey where no one is to help you, when I asked the TT, he said "it is happening all the compartment and you can give your complaint in the suggestion book.
More over rain water made my birth wet, my clothes and bedding got wet from water coming from the Roof, whole night I was sitting in the corner of my seat which was a bit dry, no one to help, same night I was caught in fever and cough as well.
This is very disappointing and ridiculous; if this is the condition of india's best train, then what is the situation in local trains?
I take the opportunity to request the competent railway authorities to please look into it and see that passenger amenities are to be provided in a good manner.

With kind regards

R K Pillai
179-A, Pocket A-3,
Mayur Vihar Phase – III
Delhi – 110 096
Mobile: [protected]