[Resolved]  Indiaplaza. In — Not Delivering Item

INDIA PLAZA — No response on my purchase

I have ordered Videocon DVD 5.1 Channel with USB with Adidas Bag free worth Rs.949 from India Plaza on October 12, 2009. My order no is[protected]. Till date i have written 'n' number times for asking details of my order and when will i get delivery of the same. The delivery was suppose to be made in 7 days from the order. Till date i havent received the product and no body is responding from India Plaza. Last communication from them was that product would be shipped on November 9, 2009 but no details have been provided about the shipping on their web page.

Please Help..

Regards
Digesh

Dear Digesh,

Our sincere apologies for the delay and inconvenience caused to you. We could not ship the ordered item - Videocon DVD 5.1 Channel with USB due to the stock issues and we have cancelled the ordered after taking confirmation from you. The refund will reflect in your account within 5 working days.

Warm regards,

Team Indiaplaza.in

Indiaplaza. In — Non-Delivery, Pathetic Customer Service, Cheats

This has to be the worst online shopping portal in the world.

I had ordered two DVD games, worth about Rs. 1800 on Nov 4th 2009.

Order no.[protected] initial estimate was that it would be shipped by 9th of Nov.

I opened a customer service ticket on the 9th evening, asking by when will this order be shipped. The reply of the note came on the 11th:

"Dear Mr.Siddhartha Gupta,

I apologize for the delay caused in shipping the items against your order. Kindly provide us another 2 days time to check with our suppliers and have your items shipped. We will update the tracking details once the order is shipped."

So Indiaplaza didnt even have the items in-stock, but this information wasnt shared when i was placing the order. Anyhow, since they were just games, i simply replied to the ticket with my surprize why Indiaplaza would take orders of items they didnt have in-stock, and waited.

11th came and went, no reply on my open ticket. The Indiaplaza.in website doesnt exactly advertise its 'Customer Service' phone number openly on the portal. I had to go into Help, then FAQs, then search - to find a number to call.

I called on the 13th - the agent after taking my details, first says that actually the items werent in stock, but will be by 14th. I lodged a complaint with him, sharing my displeasure at this 'online shopping experience' and requested that he please update me if the order is being processed or not. He assured me it would be shipped on the 14th, the open ticket would be replied to and i would be updated once the items were shipped.

Its Monday the 16th - i got no response from Indiaplaza.in, hence called them again - this time the agent STARTS the conversation with 'Actually these items WERE available, but NOW theyre NOT available, shall i go ahead and cancel your order!?' - this is the most disgraceful shopping website.

After wasting 12 days theyre telling me to cancel the order.

Theyre cheats and unprofessional - i shouldve read all the consumer complaints and realized what a nightmare this lying outfit is. Now i will wait for the cancellation.

Whatever happened to the quick, easy and efficiency of online shopping - they want to be the next Amazon, but are a disgrace - i see so many complaints. All aggreviers chose to do nothing because individually its trivial amounts - but i bet this website collectively cheats the populations for Crores in a year.

You have been warned, i will surely never use this pathetic portal - you should think twice too.

I have posted like others and you the same cheating done by Indiaplaza unde title "Order not delivered as per promised date" .

I think we all need to united( those who got cheated by Indiaplaza) and sue them.

Dear Mr.Siddhartha Gupta,



We are extremely sorry at the experience you had with us. The order #[protected] was shipped and delivered on 19th November at the given address. The shipment was delayed due to stock issue and we apologize for the same. We will try and provide better service in furture.


Regards,

Team Indiaplaza

the only way to get ur self helped is CONSUMER COURT
these online purchases are like this only, i my self have lost money and satisfaction many times in these types of matter but now i went to stores and purchase a brand new item in front of my eyes

wollet — non delivery product

28 dec 09 ko indore rms se speed post kiya gaya tha..sp no -EI[protected]IN jo abhi tak paucha nahi hai.

Indiaplaza recently (Dec 09) gave me free a Gift Certificate worth 250/-. I ordered an emergency lamp worth 500 and paid for it partially with the Gift Certificate and partially with my bank account.

The item was delivered in 6 days. The lamp is very nice and very useful and working fine
I think I got a good deal in less price at Indiaplaza.

Indiaplaza is very nice site to do online shopping,

Thanks.

Thanks for the update Pratik. I also faced some issues with Indiaplaza sometime back, recently they called me up, solved my earlier complaints and also helped me shop again for a book. I ordered The Lost Symbol by Dan Brown and got it in 24 hours. They seem to be coming back to their earlier high standards of customer service and that is good for consumers.

www.Indiaplaza. In / Dvd Titles — PART ORDER RECEIVED: ONE DVD OUT OF FOUR ORDERED NOT RECEIVED

SUBJECT: ORDER NO.[protected] DATED Jan 30, 2010 FOR 4 NOS DVDS.
REF: COMPLAINT REGISTERED VIDE INDIAPLAZA tICKET NO. CNT[protected]

The above mentioned Order No. has four (04)items, but I have received a couriered parcel which contained only three(03)nos of DVDs viz., "ISLAND", "HERCULES" & "IDENTITY" along with a Cash Memo No. 36020 which also shows only three DVDs as noted above. The DVD for movie "HOLIDAY" is missing in the consignment the price for which was already been paid in advance and included in the total Order Value of Rs 1572.00 paid vide Credit Card. Subsequently, I received a SMS from India plaza that " all 4 out of 4 items shipped".However, I received only three DVDs as noted above.
I registered complaint vide above Ticket No. on the website and got SMS on 11.02.2010 FROM WEBSITE THAT MY " will be responded by 13.02.2010.
Thereafter, I went on resubmitting query against the "TICKET"& repeated it 3-4 times till 17.02.2010 but till now the website remained totally silent and the Complaint ticket shows status as "OPEN".
Please arrange to look into this and help ne out in resolving the issue by arranging the missing DVD at the earliest.
AMITABH MISRA

Dear AMITABH MISRA,


Our sincere apologies for the inconvenience caused to you due to short shipment of the DVD 'Holiday'. The DVD is out of stock and the order for the same is canceled. Refund for the same DVD is initiated and the same will reflect on your account in 5 to 7 working days. Once again we apologize for the inconvenience caused. We will look forward to have you shop with us soon.

Warm Regards,

Team Indiaplaza

CNT[protected]
Dated 16 Feb 2010
I have not received Bunch of 20 Red Roses : Heart to Heart for Valentine so far. Cost Rs. 999/-
I don't need this item anymore as 14th Feb is over. Please refund me my money for this item.

19 Feb 2010:
Reminder: Can someone reply on this.

20 Feb 2010:
When my complained will be addressed?

Indiaplaza. In — I haven't got the Product in My Hand

I have purchased Kids Laptop on 3rd March 2010. 12 Days gone still I haven't received them in my Hands. I have raised a ticket no response for that. There is no good response from Call center too and Finally my money was gone.

My ORDER # is[protected] . Order status showing as 'Shipped'. But I haven't got the product in my hand. I am staying at Triplicane heart of the City of Chennai. They mentioned on their website that Maximum shipping days will be 7days. Still haven't received the item.

BEWARE don't buy anything From indiaplaza.in

Dear Charles,

Our apologies for the inconvenience you had to face. We had earlier shipped out your order through aramex couriers twice and the shipment was returned back stating premises closed. We have once again reshipped the item through Aramex couriers vide airway bill no. [protected] on 19th March, 2010. The shipment will be delivered to you within 3 working days.

Warm regards,

Team Indiaplaza.in

Indiaplaza. In — non receipt of item

hello sir/mam,
This is regarding my order that i have placed in INDIAPLAZA, product being CITIZEN BLOOD PRESSURE MONITOR...order no IN[protected] dated 24th of march...i was assured that i would receive my consignment within 7 days....however i did not receive it till date...and they say that my order has been delivered.....despite my repeated reminders company has not taken any action in retreving my order in anyway if not refunding my money.....please if at least i can get some assurance from your side that you will take action against them,i will be relieved a lot...expecting to hear from u soon....thanks..

Indiaplaza. In — Pathetic Service - Non Delivery of Items & No update to customer complaints

I Had booked a HTC Tatto on Indiaplaza.in on 5th Of May 2010, and ever since then I am chasing behind these guys to give me a update. As payment was chareged on the same day & no update is made regarding shipment of the product also I had requested them to provide only White Color Set on the same day, they had committed to provide the same, but now when I contacted Customer service they are saying that they cannnot cmmit for the same.

After lodging many complaints still no update from them.

Few Sample ticket Nos

CNT[protected]

CNT[protected]

CNT[protected]

CNT[protected]


What the [censored] service....

These guys only know how to charge a (A regular Genuine) customer but don't know how to satisfy them...

An Advice to these guys : A Happy customer is your walking advertisement.

Indiaplaza guys I know this will be of no help & still confident of this, but I am writing this & will spread this to the entire world.

Bad Service

Pathetic Service .. guys would suggest you all to avoid Indiaplaza.in they are thugs ...

Indiaplaza. In — Wrong product sent

Had placed order for Olympus Binocular 8x40 DPSI, with order number : IN[protected] dated 24th March 2010.

Received a product on 08.04.2010

The box was not company seal packed. On the company box its written "Made in japan". Inside on the product its written "Made in China". Seams like the product inside the box has been opened and changed.

On contacting customer care, Vathsala said that the product would be picked up and replaced. But till today (after 40 days) no one has come for replacement. Moreover the customer care dept is not responding now.

The binoculars are of poor quality and not upto mark and they strain eyes on use. They can harm eyes.

Dear Avinash Singh,
This order has been delivered and we have also received a confirmation on the same from consignee. I kindly request you to acknowledge the same.
Thanks,
Gautham.R
www.indiaplaza.in