[Resolved] Indiaplaza.com — Item not delivered and no response from customer care | |||
I bought a mobile phone through indiaplaza.com on 2nd Nov (Order No. : IN[protected]), with a promised delivery within 3 days. However, even after 2 months, it's still not delivered. I've already called the customer care many times (more than 25 and wasted so much money). And every time they ask me to wait for two more days. I also raised a ticket online ( PH[protected] 05-Dec-2011 7:35 PM Open PH[protected] 27-Nov-2011 5:23 PM Close CNT[protected] 13-Nov-2011 6:37 PM Close ) on Dec 26th and even after ten days it's still in open status. I am a frequent customer of Letsbuy.com and infibeam.com. I had very good experience with them.Just by seeing some offer , I ordered this product which is still reaching. A very bad experience with them. Just to high light , I would like to share comments: Ticket no : CNT[protected] Query : I have not received this product till now. please send this phone ASAP. I am not able to tack and see details. Please help. Thanks, Amit AgrawalI have not received this product till now. please send this phone ASAP. I am not able to tack and see details. Please help. Thanks, Amit Agrawal|[protected] This is the worst service any one can expect. These people dont care to address any query...... Pathetic... Ticket Resolution Comment Date Comments 25-Nov-2011 10:51 PM Dear Customer, The order is shipped and updated. I apologies for the delayed response. Regards, Team Indiaplaza. 24-Nov-2011 7:48 PM kindly check and do the needful. 25-Nov-2011 3:53 PM Kindly check and update the correct AWB # on priority. Ticket no : PH[protected] Query: Customer wants to cancel the order as he didnot recieve the order yet and the AWB no which is updated is not tracking, Kindly check and cancel the order on priority...Customer wants to cancel the order as he didnot recieve the order yet and the AWB no which is updated is not tracking, Kindly check and cancel the order on priority...|[protected] Any updates on it? Customer is always a fool and come back to you after paying complete amount................. |[protected]| I Have not received this product till now. Also please check how make tickets are raised. This was the reason for canccelling this order. I dont need this product any more. PLease cancel it anf make refund. I dont need any more execuse/reason. I made another request for cancelling with ref no PH[protected]. Note : Please read complete description before closing any query blindly. Ticket Resolution Comment Date Comments 06-Dec-2011 5:51 PM Dear Customer, The order is shipped and updated. Please feel free to call us on[protected] for further queries. Regards, Team Indiaplaza. Ticket no : PH[protected] Query : Customer wants the cancellation due to delay in delivery. Kindly check and cancel it on priority. Rgds, Darshan.V |[protected]| A similar request was made but was closed without resolution. ref no : PH[protected]. |[protected]| Customer want refund so if possible please refund the money ASAP. Mallikarjun |[protected]| ANY UPDATES?? |[protected]| The first ticket was raised on 10th of nov and there is no resolution provided till date.Ref : PH[protected] I dont want to abuse or use offensive lang here. Better, I will go legal. |[protected]| ?? |[protected]| How many days are needed to check and provide proper response?? I said that i dont need product. Atleast make refund. |[protected]| As per todays discussion, Order will be cancelled by tomorrow. I hope you stand by that... |[protected]| Any update on it?? This is the most pathetic response and customer service i have ever face in my entire life. These even dont bother to respond. Got fed up calling and following up. Ticket Resolution Comment Date Comments 09-Dec-2011 4:58 PM Kindly check and update the status on priority. A few my many mails i have received from them : IN[protected] Inbox x Kauser Shariefa kauser.[protected]@indiaplaza.in 12/21/11 to me Dear Amit, As per our telephonic conversation, we have forwarded the request to our backend team Kindly give us time till 26/12/2011 we'll get back to you. Sorry for the inconvenience caused to you. Regards IN[protected] Inbox x Darshan V darshan.[protected]@indiaplaza.in 11/25/11 to me Dear Customer, I have forwarded your request to concern department and same has been taken care. kindly bear with us. Warm Regards, What options do I have to escalate this issue? Can some right person help me? Regards Amit Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 25 Comments | |||
Comments
Indiaplaza — Very bad customer experience
I had placed an order for "Seagate Freeagent Go 2.5" on 18th Feb 2010 in indiaplaza website. The order number for the same is[protected]. After booking, they told me that the product would be shipped in 7 days. However, after 7 days I could not see any sign of shipment. So, I called them up and they told me that they would ship in 2 days, since the product went of the stock. I waited again and the story repeated again and again. So far I have called 10-15 times to their customer care and I am hearing the same thing, "We are sorry for the inconvenience. We will ship the product in 2 days".At one moment, I asked them to cancel the order. However they came up with an excellent idea, saying, "They have Seagate Freeagent Go 2.5 in their stock and the difference amount will be refunded to the prepaid account. They would ship that in just 2 days". I trusted them, but I got duped. They did not even fulfill that. They neither cancelled my orders nor shipped my product. However they had promptly taken Rs 3874.00 from credit card.
By today (8th Mar 2010), I have called their customer service so many times and requested so many ways for the shipment. I am very disappointed with the way they treated me. It is very bad customer experience. I request all the readers not to buy anything from them. They are big fraudsters.
Attached is the screenshot of the tickets and the order. Please help me out to solve my problem.
Thanks,
Vincent
Just one note: They told they have "Seagate Freeagent Go 3.5" in their stock and they would ship that as replacement for "Seagate Freeagent Go 2.5" and the difference amount would be refunded to prepaid account.
IndiaPlaza.in — Order not delivered and no response from customer support
I ordered a book on 3 March- order number[protected]. Status of the order still shows "Being Processed". There is absolutely no response from customer support for queries raised. I had a good experience with indiaplaza for the first book purchased, so i tried this site again, now i don't think i will ever use it again.Indiaplaza.com — Not Delivering Order worth 7500 rupees
I placed an order with indiaplaza.com on 12th April for a mobile phone to be delivered as a gift for my dad's birthday. Their website claims it has shipped it on 13th april .. but no order has been receivedTheir customer service number does not work ... and they are not answering any emails or online tickets that i logged on their website.
My credit card has been charged 155 dollars ( 7500 rupees) ...
I am absolutely angry and livid at this point.. Would you be able to look into this matter?
Fabmall House
#673, 10th Main, 7th Cross,
HAL IInd Stage,
Indiranagar
Bangalore - 560 008. India
Same here.. They suck!
Dear Sneha Umashankar,
The ordered title "Use Your Head to Get Your Foot in the Door : Job Search Secrets No One Else Will Tell You" was not in stock with our suppliers and the order was cancelled. The amount is refunded back to your account. I kindly request you to check and acknowledge.
Thanks,
Gautham.R
www.indiaplaza.in
The ordered title "Use Your Head to Get Your Foot in the Door : Job Search Secrets No One Else Will Tell You" was not in stock with our suppliers and the order was cancelled. The amount is refunded back to your account. I kindly request you to check and acknowledge.
Thanks,
Gautham.R
www.indiaplaza.in
Dear Sir,
We are extremely sorry at the experience you had with us. We are unable to track your purchase history with available details. Hence, we request you to kindly provide your registered email address/ Order number/ your contact number so we can contact you and resolve any issue which is pending. We will ensure that we provide better service in future. Kindly contact us on[protected] or write to : [protected]@indiaplaza.in .
Wram Regards,
Gautham.R
Team Indiaplaza
We are extremely sorry at the experience you had with us. We are unable to track your purchase history with available details. Hence, we request you to kindly provide your registered email address/ Order number/ your contact number so we can contact you and resolve any issue which is pending. We will ensure that we provide better service in future. Kindly contact us on[protected] or write to : [protected]@indiaplaza.in .
Wram Regards,
Gautham.R
Team Indiaplaza
Dear Ajay Dewangan,
The order was cancelled due to stock issues and the amount was refunded back to your account. I kindly request you to check and acknowledge the same.
Thanks,
Gautham.R
www.indiaplaza.in
The order was cancelled due to stock issues and the amount was refunded back to your account. I kindly request you to check and acknowledge the same.
Thanks,
Gautham.R
www.indiaplaza.in
i am sorry to be posting such a silly question but i didn't know where else to ask. how do i check the responses to my queries in the 'my accounts' page?? there is nothing that indicates where i have to click in order to read the response sent to me
Indiaplaza.com — Indiaplaza did not send the purchase mobile
I purchased a mobile online from Indiaplaza on 25th Aug 2010. (ref no IN[protected])I did not recieve the mobile in next 15 days so when i asked the customer care people.
they told that it will be send with in 2 days and due to lack of stocks so they were not able to send the mobile.Till now i have not recieved the mobile. Whta to do for the same problem?
Its being so bad experience with indiaplaza that i will recommend people not to shop atleast indiaplaza.
Ebay is very good.
i did shopping on indiaplaza.com on 28th september 2010. as there were scheme of 100 rs. off. i was new to site. having lured by offer i purchased doodle pro for my son. i paid 438/- rs. through HDFC Card. actual price was around 590.
till now the status of my order is will be shipped. its not yet shipped not there phone is reachable.
i suggest you all, not to beleave this site. this site is fraud and its only there to eat your money and not for supplying your material.
if someone can tell me how i can find them and sue them then please guide me.
i am thankful to god as i didnot order much on that as i suspected the site as i was new to it. and planned to buy other items if i receive this one.
till now the status of my order is will be shipped. its not yet shipped not there phone is reachable.
i suggest you all, not to beleave this site. this site is fraud and its only there to eat your money and not for supplying your material.
if someone can tell me how i can find them and sue them then please guide me.
i am thankful to god as i didnot order much on that as i suspected the site as i was new to it. and planned to buy other items if i receive this one.
Indiaplaza.com has the most horrible service, please stay away from them
I BOOKED AN ITEM "ACCU-CHECK BLOOD-GLUCOSE MONITOR" VIDE ORDER NO "IN 26111001" ON 26 NOVEMBER 2010, PAID THE COST OF ITEM BY CREDIT-CARD, AND IT IS CONFIRMED. BUT TO MY SURPRISE I HAVE GOT ONLY ASSURANCE THEREAFTER, NOT THE ITEM. COULD I KNOW PLEASE, WHEN I WILL GET MY ITEM OR OTHERWISE IF THE THE CONCERN VENDOR IS UNABLE THEN MY REFUND PLEASE ?.
THANK YOU
Vijay Pal Singh
(m) [protected]
THANK YOU
Vijay Pal Singh
(m) [protected]
Indiaplaza.com — Non Receipt of Product
I had ordered for a Callmate 10 in 1 Multicharger on indiaplaza.com on 19th March. Even after 17 days they have not bothered to send me the product. They have not even responded to my complaints.My order no is IN[protected] for Rs.199/-
IndiaPlaza.com — No response for delivery request...
Have ordered a product and they had promised to deliver within 30th September... But they have not responded till now the status is ready to ship for tha past two days and am still not able to contact them..I have informed them that im leaving abroad on 3rd October and am even ready to bare the extra charges and asked them to ship through express flight delivery...
So please accept my request and ship them on time...
Please...
Indiaplaza.com — product not delivered
dear sir I booked an order no.IN[protected] on 15th oct. 2011 by paying Rs.99 by net banking. Product I ordered was HB Leather Headphone With Mic .Still i have not received my order. Status of the order on their site is 'Ready to Ship' for last 15 days.I want to sue them.Please help me how can i file complaint against this site.
Indiaplaza.com — Non Delivery of Product
I ordered an item from indiaplaza.com order no # IN[protected], on 26 oct, 2011, but they did not deliver. Their phone number is not working, and the are not replying to emails. What to do?? They have charged 475 Rs already.Indiaplaza.com — order booked and shipped to wrong address
i have ordered a book on 25 oct amounting Rs 287, from indiaplaza.com ID No.IN[protected] it has shipped on 3rd Nov by aramex courier consignment no [protected], but the courier service is not available at my home which is shipping address then after aramex has returned the same on 12th Nov the status is showing article has to returned to shipper as per courier they have returned it on 12th, but till now my order has not shipped again and no one giving satisfactory answer i have cancelled my order on 28th with ticket no CNT[protected]. but they were still assumed that it has shipped.please help me
Indiaplaza.com — Product not delivered nor getting any updates.
I have placed an order for Canon Powershot A720 IS - 8MP & 6X Optical Zoom With 1GB Card, Pouch and Battery Charger with 2 Batteries under order #[protected], In site the order status is displayed as "Ready to Ship" from last 15 Days.I have earlier recived your commitment mail that the product will be shipped by 4th July 08; Now again delaying shipment. In every mail I asked for the confirmation but recieved mail with unsatisfacroy answers, now not even replying to the mails or by telephone.