Indiatimes Shopping — Non Refund of payment made for order cancelled by them | |||
From: "[protected]@indiatimes.co.in" <[protected]@indiatimes.co.in> To: [protected]@yahoo.co.in Sent: Wednesday, 22 February 2012 4:29 PM Subject: [Order:[protected]] Order Cancel Notification Dear Amal Samanta, We are processing your refund for the following item(s). Order ID: [protected] Billing Address: AMAL SAMANTA AMAL Plot-8 Vanashree Hsg Nasik, MAHARASHTRA 422006 INDIA [protected] [protected] Order Date: 11 Feb 2012 Order Total: INR 0 Payment Mode: Net Banking Order Item Id Product Name Price (inclusive of shipping) Quantity Expected Refund Time 00001 Sony Ericsson Battery BST-38 INR 2007 1 Prepaid* - 5 Working days Postpaid** - 8 Working Days *Prepaid: Credit Card / Net Banking / Debit Card / Gift Certificate / Paymate. ** Postpaid: Cash on Delivery / Cheque / Demand Draft. Please note refund of all prepaid orders will directly transferred to your bank account whereas refund of postpaid orders will be done via cheque. We are operational 8 AM to 8 PM and can be contacted at: Email: [protected]@indiatimes.co.in Thank you for choosing us Team Indiatimes Shopping Refund nor received as of date even after 5 reminders and three weeks. Was this information helpful? | |||
 7 Comments | |||
Comments
Indiatimes Shopping — regarding refund of cancelled orde
dear sir,i am ajazul rahman from lucknow. i have order a product from indiatimes shopping. i had placed an order on 29th of september 2009 . the produt was maharani jackpot combo worth rs .3749. i had made the payment from a cheque . the cheque no. is 549749. bank icici branch aligarh.
my order ref no is [protected].
the probem is that after two months they have cancelled my order and now they are not even refunding the amount.
thanking you
ajazul rahman
529ka /0711 gha
radiant public school
khurram nagar lucknow
uttar pradesh
my Order ID:[protected] has been canceled.. but not yet refunded...
moreover, there customer executive doesn't respond to the call, they don't even think before doping the call driectly.
Its too risky to order from India Times...
moreover, there customer executive doesn't respond to the call, they don't even think before doping the call driectly.
Its too risky to order from India Times...
Dear Mr. Amal,
We thank you for contacting Indiatimes Shopping.
We apologize for the delay in responding to you.
With reference to your mail dated - 16.03.12 for order number -[protected], we would like to inform you that we are having a regular follow up with merchant regarding your complaint, as we need confirmation from merchant and concerned department regarding the stage of investigation. We request you to allow 2-3 working days to resolve the issue.
further updation regarding the same issue.
We regret for the inconvenience caused to you in this regard and sincerely apologize for the same.
We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
For convenience please do not delete the interactions while replying.
With Regards
Deepak - Customer Service
Indiatimes Shopping
I am getting same reply for my reminders
We thank you for contacting Indiatimes Shopping.
We apologize for the delay in responding to you.
With reference to your mail dated - 16.03.12 for order number -[protected], we would like to inform you that we are having a regular follow up with merchant regarding your complaint, as we need confirmation from merchant and concerned department regarding the stage of investigation. We request you to allow 2-3 working days to resolve the issue.
further updation regarding the same issue.
We regret for the inconvenience caused to you in this regard and sincerely apologize for the same.
We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
For convenience please do not delete the interactions while replying.
With Regards
Deepak - Customer Service
Indiatimes Shopping
I am getting same reply for my reminders
Dear Mr. Amal,
Hello from Indiatimes Shopping.
Thank you for using IndiatimesShopping.com
We have found your complain while searching through forums and are extremely sorry for you being upset with our services. We are taking up this case on a priority and a customer service representative has been assigned this task to help you out with the issue you are facing while shopping with us. You may expect a call very soon.
We would also request you to mail us at [protected]@indiatimes.co.in with your updated contact details to assist you better.
You can also kindly tweet us anytime at Cust_Help for updated information.
Thanks,
Customer Help Desk
Indiatimes Shopping
http://shopping.indiatimes.co
Hello from Indiatimes Shopping.
Thank you for using IndiatimesShopping.com
We have found your complain while searching through forums and are extremely sorry for you being upset with our services. We are taking up this case on a priority and a customer service representative has been assigned this task to help you out with the issue you are facing while shopping with us. You may expect a call very soon.
We would also request you to mail us at [protected]@indiatimes.co.in with your updated contact details to assist you better.
You can also kindly tweet us anytime at Cust_Help for updated information.
Thanks,
Customer Help Desk
Indiatimes Shopping
http://shopping.indiatimes.co
Finally after eight follow up and reminder mails I got back my money transferred to my Bank account on 21st March 2012 exactly after one month and 20 days!
Dear Mr. Amal,
Hello from Indiatimes Shopping.
With reference to your complaint posted above, we would like to update you that your refund has been already processed from our end for your order no.[protected] on dated 21/02/2012.
We would also request you to mail us at [protected]@indiatimes.co.in for any further assistance. We wish you will give another chance to serve you better and provide you with the best of services.
Please provide your feedback on our facebook page at facebook.com/IndiatimesShopping
Thanks,
Customer Help Desk
Indiatimes Shopping
Hello from Indiatimes Shopping.
With reference to your complaint posted above, we would like to update you that your refund has been already processed from our end for your order no.[protected] on dated 21/02/2012.
We would also request you to mail us at [protected]@indiatimes.co.in for any further assistance. We wish you will give another chance to serve you better and provide you with the best of services.
Please provide your feedback on our facebook page at facebook.com/IndiatimesShopping
Thanks,
Customer Help Desk
Indiatimes Shopping
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
43%
Complaints
811
Pending
0
Resolved
325
+91 90 2466 6666
+91 90 2488 8888
+91 12 4451 8550
Plot No 391, Ecstasy IT Park, Udyog Vihar Phase -3, Gurgaon, Haryana, India - 122016
View all IndiaTimes.com contact information
Indiatimes Shopping — non refund of payment
i ordered for a canon digi cam AS2000IS on 5th oct 2009 but indiatimes shopping did not have enough stoke so i cancelled my order but still even after two months and constant calling they have not refunded my money back. my order no is[protected] and my cancellation no is 11438,26476.