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[Resolved]  Indigo Airlines — Ticket was refundable but they did not refund me

Hi

I was travelling to Banglore to mumbai via Indigo Airline. Flight was 1.00 pm but we reached at airport at 12.40 because of local traffic and security checks. Indigo Airlines does not allowed us to go flight. ,Also their staff did not responded well about what to do next. I asked them about Ticket cancellations but they Indigo Air lines did not answer me and said me to contact makemy trip because they donot sold the ticket. Also said this ticket is non refundable but according to makemy trip it was the refundable.

So indigo staffs behaviour was very bad even they donot given me Indigo Customer Care number . They said "We donot have any numbers ". So i wish if the employee does not have their company numbers they should close the counter because peoples are facing problems with that and feeling they were cheated."

I got lot of problems on air port and later i goes with Go Air with expensive ticket. So i will never use Indigo Airlines. I wish to take legal action to this air lines
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

have a ticket for kol-patna-kol for today ie 8th of October 2009. Since 7.30 am today i have been trying to get in touch with your customer care but to my dismay the lines are engaged for the past 2 and half hours. result i am unable to cancel my tickets. I finally at 8.05 today ie 08.10.2009 left a message with your executive at the calcutta airport on this number[protected]who was kind enough to hear me and record my complaint and request for cancellation. However she refused to give me her name and reference number for my request. I am still trying to get in touch with your customer care at [protected] and tollfree number [protected]. Pl help to cancel the tickets. Otherwise, i shall have to take recourse to legal measures to get my refund from the consumer court. My pnr no is Q5D2AN, FLIGHT NO 6E341 AND 6E342 FOR THE SECTOR KOL-PATNA-KOL.

REQUEST TO CANCEL THE TICKETS IMMEDIATELY. I AM A CORPORATE PASSENGER WORKING FOR ONGC.

REGS

MRS SS BARAH
PH NO : [protected].




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