[Resolved] Indraprastha Apollo Hospital — Giving clearance for a surgery

[Resolved] Indraprastha Apollo Hospital — Giving clearance for a surgery

X xyzeeeeee

As is the norm, series of tests are conducted before any surgery & the same has to be certified by a Doctor saying all is good to proceed with surgery. How Apollo in DELHI does it - random signature on a non letter head, no date, no stamp - even after signing off another test recommended saying there is slight doubt. What if we go ahead with the surgery, something gos wrong, can I challenge them? The answer is abvious - a random sentence & a random signature cannot be challenged in any court! When you question their process, the DOCTOR says she was not aware of the process :-) Was this information helpful? No (0) Yes (0)
Dec 24, 2016 Complaint marked as Resolved Verified Support Sep 04, 2013 Apollo Hospital Customer Care's response Dear Sir/Madam, We are in the process of reviewing your complaint. We would be grateful if you could share more details on your experience at our hospital. You can reach out to us at [protected]@gmail.com We will keep all information given to us as confidential. Regards, Team Apollo
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xyzeeeeee

Thanks for the acknowledgement, this is Indraprastha Apollo at Vasant Kunj, New Delhi. Have been a regular visitor to this place but recently some new people have been hired who lack the service culture.

The worst case is when I wanted to speak to RMO, they said she has left for the day - no effort to call me back or investigate the issue.