[Resolved]  Indus Motors — Poor Service

I happened to come across an article in the Malayala Manorama daily, dated[protected], on an award being presented to Indus Motors for Excellence in service. I thought, I should take this precise opportunity to bring to your notice the below average service offered to me by the Indus Motor Service Centre, Anayara, Trivandrum.

There is a certain level of service quality that is generally associated with Indus, they being the sole authorized dealers of Maruti Suzuki.

I am an employee of Technopark, Trivandrum and I own a Maruti Wagon R. I had given my car for routine service to the above mentioned Indus Centre on June 4th, 2008. My Job card no was JCO8001870. The SA assigned was Mr. Niju Baby. My car came out as dirty as it was before service, I mean how can a service as obvious as cleaning be overlooked like this? They charged me for wheel alignment and mud flap fitting, when these were not done at all.

I inspected the vehicle in the presence of the service guy, and made him aware of the issue. I told him I don't see why I should pay him the full amount for services not provided. He promised me to get it done the first thing next morning and nobody turned up.

There are quite a number of service centres in Trivandrum apart from Indus that offers much cheaper service. So it is extremely disappointing when you pay so much and still get pathetic service. Let me also add that this isn't the first time that this happened to me.

Maybe it has got to do with this particular centre or maybe it has to do with the attitude of the staff at the centre. But it would only do you good if the issue is rectified at the earliest.

I am sure you are an organization that values your customer's feedback and, that you realize the important role that 'Trust' plays in any business relationship for that matter.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  6 CommentsShareTweet


I also have similar experience with Indus motors. They employ inexperienced /lay man as technicians who dosent even know the basics of automobiles. I have stopped giving my vehicle to Indus service centres. I had such bad experience at their service centre at venpalavattom near bypass Trivandrum.I even wrote to Maruti Udyog but it seems they are taking a soft stand on this dealer for reasons unknown.

I am listing a few of the experiece i had with them.
My new alto A/C was not working properly as the heater was on even in the cooling position. I took the vehicle to the service centre (Trivandrum, Venpalavattom) and told the supervisor that A/C is not working as heater is on in all positions. Even before i could complete the conversation the guy lifted the bonnet and started releasing the refrigerant gas saying that it was due to over gas. I shouted at him to stop and look at the heater, and of course the problem was with the heater . Just think about a poor customer in my place who dosent have much knowledge about vehicles he will at the mercy of these and at the end of the day his problem is aggrevated with heater on and less refrigarent gas.

On another occassion on reaching home after service i was shocked to see that the front wheel was just on a single nut Thanks to the almighty for taking me home saftely. Battery electrolyte is topped up to the cap end and as a result when vehicle moves it spills and corrodes the paint and sorrounding area. Even a road side cycle workshop knows that battery water should be added only up to the marked level.

All this points to the irresponsible attitude of Indus Motors and their quack team. Here Maruti Udyog is also to be blamed as it shows that they dont have a system to check the dealers on the quality of service provided, qualification of man power employed by these dealers etc.
I had much more worse experience with indus kollam. i complained to maruti suzuki area office at trivandrum in phone no [protected]. talked to area manager sameer. but was of no use. every time i call later, i get reply that he is in conference etc...stupid fellow
I never knew that Indus Motors had such a bad reputation. Thinking that they must be a renowned dealer I also committed the mistake of buying a Wagon R from their Trivandrum showroom which offered me painful and shameful experience. It was literally a horrible nightmare for me that I don't want even my enemies to go through.

I wonder why Maruti is not understanding this 'great' dealer! I am of the opinion that Indus should be thoroughly taught on topics like:

a) customer-care
b) customer-friendly
c) professionalism
d) sticking to commitments
e) business etiquette

However, the question is "who will bell the cat?"! From our experience I'm sure that Maruti would not even utter a word against Indus.

Indus Motor — Worst Service guaranteed

You will get the worst ever service from Indus motors all the time.
When ever possible never go near that service center. They get the money and nothing is delivered.
Me too agree my friends. But believe me, there is of no use complaining this to Maruti Suzuki. They will direct us to an area manager (f_ _ _) sameer, They are all part of this dirty caucus. He wont help us. I have tried this. The only thing to be tried is to go to Consumer court. But we may not have time to appear on the court, as the court will postpone and postpone the case. These companies have their own advocates and they know how to deal with these cases. I enquired with many advocates and they say that they will try to postpone the case as long as possible so that we are fed up with it. So it is better to leave them on theirown dirty world and mind our own business. Otherwise i will loose my cool, dont know how u feel

Indus Motors — Poor car service

INDUS MOTORS, Kattupakkam car service
cheating the customers by putting the old parts and charging too much cost. Though the part is in good working condition, they replace with another old parts and doing fraud.
Also they are stealing petrol from the cars.
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    +91 97 4674 3461
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    Bypass Road, Kattappana, Kerala, India - 685508
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