[Resolved]  Infibeam.com / Books — Non-receipt of books purchased online from Infibeam.com

Address:

Purulia, West Bengal

I ordered 4 books from Infibeam.com on 01/09/2012. The details are given below:
Order No. 9296276
Sub-order no. 18141957
1. Olympics: The India Story (Rs. 369)
2. Cadbury Bournvita Book of Knowledge Vol. 1-3 (Rs. 245)
3. Indra and Other Vedic Deities: An Euphemistic Study (Rs. 339)
For 1 to 3 above:
Shipping Agent: Infibeam Logistics
Shipment Date: 04/09/2012.
Sub-order no. 18121568
1. Tales of Indra (Rs. 50)
Shipping Agent: AFL
Shipment Date: 06/09/2012.
To my surprise, I have not received any of these four books till date. Even after contacting the Infibeam Customer Service repeatedly (via phone at [protected] and E-mail at [protected]@infibeam.net) I have still no solution. I have also contacted the local courier offices and they have not received anything in my name either. Finally, when I track the shipments online, I’m shocked to find the status (for suborder no.[protected] as ‘delivered’ on 22/09/2012, which is absolutely non-sense! The other shipment (suborder no.[protected], although, is still shown to be in-transit.
Disgusted, I even asked for a cancellation and a refund, but of no avail whatsoever.

SWAYAMDIPTA BHADURI
C/O ALOK BHADURI
ADRA MUKHYA DAK GHAR (M.D.G.)
P.O. ADRA, DISTRICT: PURULIA (WEST BENGAL)
PIN: 723121.
(Contacts: +91-[protected], swayamdipta.[protected]@gmail.com)