[Resolved]  Inox Multiplex — Fraud online system looting public money, Irresponsible!

Address:

Hyderabad, Andhra Pradesh

Hi,
This INOX people had some faulty web portal. Instead of not sending any confirmations they have debited my account. Though I raise the complaint they did not even turn up and at least they did not acknowledge the mail.
With faulty online portal they are making public money. My amount might be small, but I could not able to go for movie as planned due to the faulty inox online movie tickets protal www.inoxmovies.com, Still they dont accept it.
After deducting money from my account, if they dont send me the ticket details either through sms or email, How can anyone go to seat??
This is nothing but cheating public money n causing inconvenience through faulty websites by INOX management.

Guys! Dont book online tickets at faulty online portal of www.inoxmovies.com, and dont get mental agony.

Regards
Pavan

Plz follow their email conversation for first mail, and no response for second mail!

From: [protected]@hotmail.com
To: [protected]@inox.co.in
Subject: RE: Please initiate the refund.
Date: Wed, 9 Nov 2011 19:13:53 +0530

Dear Web Team,
This is to inform you that, had I been issued the confirmation number, I would not have raised any dispute with you. It has clearly given me the error screen. Moreover u have advised me to check for the booking history. But I am further informing you that its not possible to check booking history as I have booked the ticket as a guest.
Just clarify me one thing, had the tickets got confirmed as per your backend records, why you did not send me the confirmation either through e-mail or SMS??
I am used to book tickets on bookmyshow.com earlier, but this time I have personally attended to INOX ticket counter the next day for the same show due to this bad experience.
I appreciate your efforts for the early solution of this problem.
With regards

A.Pavan kumar

From: [protected]@inox.co.in
To: [protected]@hotmail.com
Subject: FW: Please initiate the refund.
Date: Wed, 9 Nov 2011 10:08:32 +0530

Dear Guest,



We thank you for choosing INOX as your movie destination.



Please note that we have checked the information from your mail with our backend records and have the following to say-



- Your transaction was carried on 06/11/11 at 1657 hrs for the movie Dookudu and seat numbers H:15,H:14,H:13.

- The transaction was confirmed at 1701 hrs via booking confirmation number 299541.

- We have booking confirmation of tickets for your reference.



Please note that at the end of an online transaction you are advised via a pop up message that if you don’t get the booking confirmation number or SMS within a period of 20 minutes, you can go to “my accounts >> retrieve my booking” section to retrieve the email confirmation/ SMS confirmation.



Further note as the booking was confirmed; as a result we are unable to process the refund for the confirmed booking.



Feel free to get in touch with us for any further assistance,



Best regards,

INOX Web Team





From: Pavan kumar A [mailto: ]
Sent: Tuesday, November 08, 2011 9:40 PM
To: [protected]@inox.co.in
Subject: Please initiate the refund.



Dear sir/madam,
This is A. PAVAN KUMAR. I have tried to book ONLINE (VIA www.inoxmovies.com) 3 tickets as a Guest user on 4th row, for Telugu Movie show at 9.50PM "Dookudu", INOX Hyderabad, AP on 6th Nov 2011 at approximately 5pm. I have given details of my IDBI DEBIT CARD(VISA) to book tickets.

At the end of booking process i have got error screen. Neither I have got any SMS confirmation nor E-mail confirmation. But unfortunately my account has got debited Rs. 495/-. On 7th I have approached the internet booking window at INOX, Hyderabad but they told me to forward an email to initiate the refund process.

Hence requesting you to please refund my money Rs.495/- at the earliest of your possibility.

The details I have submitted are:

NAME: A PAVAN KUMAR
E-mail: [protected]@hotmail.com



Thanks&regards
A.Pavan kumar