[Resolved]  Intex Technologies Limited (Mobile Handset) — TROUBLE FROM SERVICE CENTRE

To,

The Head Service Manager,

INTEX TECNOLOGIES INDIA LIMITED,

Sub : - “ TROUBLE TO CUSTOMERS AND SPOIL THE
BRAND NAME "

Dear sir,

I am an old Intex Customer I used your UPS, DESKTOP and other electronic devices. I have strongly trust and belief in your brand and quality.

I had purchased INTEX Mobile model No. IN5050 on 30/10/08 from M/s. Asha Collection – Bhopal .

The charger of my mobile was not proper working and battery was not charged since last two days from 25/03/09.

I am visited at INTEX SERVICE CENTER – MADHURAM, Nehru Nagar Bhopal for rectification of complaint of my charger, The service in-charge Mr. Jitendra Singh was without any testing / checking told me it is OK; but I told battery was not charged then he was pick again charger and told it is damaged. You have to purchase new charger from here.

It is my surprise the service in-charge how to know the charger was Ok / damaged? Without any testing / checking. Because of my both batteries was fully discharged so I am lot of time requesting in front of Mr. Jitendra Singh but he was not ready to any checking of charger and he was strictly forcing for purchase new charger from same shop.

So I ask for replacement of my charger due to non working.

So Mr. Jitendra said “The replacement process is very complicated it is better to purchase new one.

But I told my charger was not damaged if you want to your satisfaction send to the company for further verification he asked courier charges pay by whom ? And I am not sending.

Sir, I am totally fade up and collect distributor contact no. and call to local distributor and describe service people’s behavior, poor service and his intension about purchase new charger but he was suggested to contact only service center I am not risible and he was not responding well.

Sir service center in charge Mr. Jitendra Singh insisting to purchase new charger. And refused service this was not good and intolerable it is very serious matter. The service in-charge not interested to listen me and refuse my request I was again called but he shouting and abused over his counter. So I told I make written complaint to your superior of INTEX about your behavior then he replied "I DON'T CARE" you do my complaint to any one. Same time I given all feed back to MADHURAM Intex distributor but after 30 hours my problem was still pending.

And he was not provided proper service to a valued customer he has forced to purchase new charger from his shop.

Sir I make clear one thing my charger was in physically good condition not having any physically damages. How your service in-charge forcing to purchase new charger?

Sir, I am a heart patient from last ten years and it is very difficult to visit again and again from 12 km away from my residence.

I am also make arrangement for VIDEO COVERAGE of all activity and behavior by INTEX service centre staff with intex customers. If you want to video clip I am ready to provide you.

And I am very fade up from INTEX service center’s attitude. I think complaint is not a proper solution, from my view it is very tansy, wastage of my valuable time and money.

I requesting please immediate change this types of officer from frontline operation or suspend SERVICE CENTRE franchisee.

Sir it is my surprise and shocking about a senior customer care officer behave like this. Details of my connection as below:-


INTEX – IN 5050
IMEI - [protected]
ESN[protected]


I am not having any other charger and since 26/03/09, I face non connectivity with my business associates and my customers.

My legal consultant busy with asses business losses incurred by me due to your poor service, non connectivity and non professional attitude. I and my family face lot of problem.

So please do the needful at earliest within 7 days, otherwise I go to any suitable CONSUMER FORUM or legal assist for my right for the same and mental, money losses and other for the same.

Thanking you.
With regards.


CHANDRA SHEKHAR VERMA.
MIG - 28, A, Sector, Sonagiri,
BHOPAL (MP) 462021.

Mob. No. [protected]
[protected]
CC hard copy to.

(1) Bhopal district Consumer forum.

(2) National Consumer forum.