[Resolved]  IOC Gas Agency - Pooja Gas — Gas Booking - Not Delievered

i have also same complaint in this regard

I have also the same problem with Pooja gas agency as mentioned above and also the IVR system is getting disconnected or either it is always busy. I don't think its customer friendly system.

Kindly do the needful as its really pathetic.


Kakkanad,
Kochi

We also have a connection of Indane gas with Pooja Gas, Edappally Office, their number being [protected] & [protected]. It is really annoying that the said agency is never reachable on phone. The only time their telephone is not "engaged" is during lunch break when as they say "computers cannot function" and hence no messge can be passed on. We had our gas booked, I think about 1.5 months back. While usually we get the cylinder in 1-1.5 months, very surprisingly this time they made delivery some 4 days after booking with the result that we had not made arrangements for receiving the cylinder, since both o[censored]s are working. We've been trying to contact them for the past 1 month without any result and its really frustrating. Looks like we'll have to take a days leave to finally get our cylinder.

I wonder if any complaint can be lodged directly with IOC for this unprofessional and irresponsible manner of the agency.

Edappally
Cochin

We can log such complaints directly to IOC. Below is the link for the same
http://webapp.indianoil.co.in/paribhavam/?toMktgIS=2

Regards,
Sajith

sir,

so many complaints are given by the customers but no use.no authores will take the action.

the same complaint for me.pl tell pooja gas atleast to attent the phones

regards
santhosh

after sending so many complaints why no body is not taking any action

this is to inform that the pooja agency in thrikakara is trobling the customer.

main they will not attend the phone.if we ask the owner no they will not give'

one no in their is out of order.after visiting 3 times they send a sms that booking no

411500, cash memo[protected]is generated cylinder shall be deliver.after 2 days

i went there they are telling by mistake idea send the message, what we want to do now.

santhosh kumar c s
con no 169143

phone [protected]

Complaint reg pooja gas agency

Consumer No 174173

I have booked for a gas cylinder (refill booking no 458291)and received an sms on 27th feb that the cash memo is [protected] is generated. But on 2nd march i received another sms stating that my booking stands cancelled. I contacted pooja gas office many times to get the gas but they are saying some lame excuses.The first day when i met them directly the lady sitting there told me that it will be delivered the next day, but now it is more than 12 days.This is not the first time pooja gas is acting like this. Hence this complaint from my end.You cannot expect the consumer to spend for fuel to visit your pooja agency n no of times to get a gas cylinder. Hope to get a favourable decision from your end. Jeeji ben