[Resolved] Irctc — Callous customer service, false accusation of Fraud, Disabling user-ID without notice by IRCTC | |||
[protected][protected][protected][protected][protected][protected]------ (16th August 2010) [protected][protected][protected][protected][protected][protected]------ Dear IRCTC, I did not receive any reply regarding my explanation to your accusation of Fraudulent TDR/your one-sided action of disabling my ID, even after 4 days. I called up IRCTC helpline and they said the ID related issues will not be replied before 1 month. Such callous disregard for customers/customer service cannot be tolerated in this day and age where many companies are fighting for valuable customers. I am going to take up this matter in every online forum, Under Right to Information Act and in Consumer Courts: a) Against IRCTC (for disabling my ID in a one-sided without notice/without calling me up for clarification, for not responding within time) b) Against Indian Railways (For rejecting my valid TDR claim). I am an angry customer, and I will channel my anger with the aim of improving customer service. Warm regards, Kiran [protected][protected][protected][protected][protected][protected]------ (12th August 2010) [protected][protected][protected][protected][protected][protected]------ Dear IRCTC, Please see my response below: 1) Regarding TDR: Actually I should ask the reverse question - Why was my TDR rejected ? I saw my TDR was rejected some 4-5 months ago, I did not have patience/energy to reply & follow up with additional information, for sake of Rs.180. So I left the matter. Now that you have poked the issue, please listen to me. I wanted to travel on 24th October 2009 night from Chandigarh to Delhi by Kalka mail. In my hurry, I did not see that the departure time of the train is 01:10 am, which means I have to book the ticket on 25th October 2009. I first booked my ticket on 24th October 2009 by mistake (PNR: xxxxxxxxxx). Please see ticket attached. The date of booking is: 06 October 2009. I realized my mistake on 24th October 2009 afternoon (Train had already left previous midnight), and immediately booked another ticket for same train on 25th October 2009 (PNR: yyyyyyyyyy). Please see 2nd ticket attached. The date of booking is: 24 October 2009.Please verify with Indian Railways, whether passenger travelled on 25th October 2009/PNR yyyyyyyyyy). I had a connecting flight booking on 25th October 2009 in the morning at Delhi Airport to Hyderabad. Please see flight ticket attached. Please verify with airlines whether passenger travelled on this flight or not. I had another connecting train ticket on 25th October 2009 from Hyderabad to Bangalore. Please see train ticket attached. Please ask Railways to check whether passenger has travelled on this train or not. 2) The one-sided/arrogant manner in which you have decided I am a fraud user and disabled my ID makes me furious. Have you bothered to check my ID/ticket booking/TDR history, before deciding I am a fraud user ? My ID is active since 2006. I booked at least 70-80 tickets so far. I currently hold 4 (future date) tickets on my ID. The manner in which you blocked my ID, makes it difficult for me to take ticket print out/cancellation. I filed 4 TDRs earlier, all of which were accepted and money refunded. Even the TDR in question (PNR: xxxxxxxxxx) is valid - You can see from my tickets that I travelled on the next day. Either Railways hasn't checked records / TTE made an error / TTE allowed another person to travel and marked my ticket as 'Passenger Travelled'. Since you decided to block my ID one-sided, will Railways suspend the TTE first, without giving any notice/memo/asking for explanation ? I want to pursue this with Consumer Court. 3) Who do you think loses by disabling the ID ? Is it me ? Probably not - I have other means of travel, other means of booking railway tickets (Railway counters/Agents) Probably IRCTC is going to lose revenue - Have the policy-maker who made this policy thought about it ? Warm regards, Kiran [protected][protected][protected][protected][protected][protected]------ (12th August 2010) [protected][protected][protected][protected][protected][protected]------ Dear Customer, Sub: False TDR Claim It is noted that the following user-id xxxxxxx PNR No:-xxxxxxxxxx has been filed by you for TDR through online mechanism. It is informed by the railways to IRCTC that in all these cases person have travelled and still claims for refund are filed. Please inform the reasons for this fraudulent activity on your part. You user id has been temporarily deactivated now. If any further clarification please mail to [protected]@irctc.co.in. Regds IRCTC Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 13 Comments | |||
Comments
Dear All,
Exactly same thing happened to me as well..
I have been told that I wrongfully filed TDR.
They blocked my IRCTC id, so bound to loose money as by this week I had to cancel tickets.
There has to be some solid mechanism to avoid such inconvenience and injustice from Govt.
we all know what indian railways TTE are like. They are just behind money everyday. No big deal if they sell your seat and mark as you present..
I think Indian Railway should come with some serious solution to it, where frauds get penalised, but no truthful TDR should be rejected.
Regards,
Exactly same thing happened to me as well..
I have been told that I wrongfully filed TDR.
They blocked my IRCTC id, so bound to loose money as by this week I had to cancel tickets.
There has to be some solid mechanism to avoid such inconvenience and injustice from Govt.
we all know what indian railways TTE are like. They are just behind money everyday. No big deal if they sell your seat and mark as you present..
I think Indian Railway should come with some serious solution to it, where frauds get penalised, but no truthful TDR should be rejected.
Regards,
Dear all,
I'm also got into the same situation. My irctc account got disabled today, ( noted when i tried to login for printing my e-ticket ). I am un-able to login to my account now. There was just one mail communication about the false TDR request and IRCTC just blocked my account!!!
There should be some mechanism to avoid this kind of inconveniece to the customers. Something like TTR should only be able to cancel the booking from customer if he's not shown even after 3rd station ( or may be after 100 km ) from the boarding point. He should be only be able to cancel the ticket if the customer is not able to board the train. It seems like TTR is allotted my ticket on that date to some body else and marked as I've travelled on that day !!!
This action of just de-activating the account without clarifying the reason of the incident, is not good one as it causes inconvenience to the people of India. There has to be some strict vigilence and control over the TTR's actions, rather putting unwanted actions on the customers.
Please take this as serious and put some process to avoid this.
Thanks,
Arun.
I'm also got into the same situation. My irctc account got disabled today, ( noted when i tried to login for printing my e-ticket ). I am un-able to login to my account now. There was just one mail communication about the false TDR request and IRCTC just blocked my account!!!
There should be some mechanism to avoid this kind of inconveniece to the customers. Something like TTR should only be able to cancel the booking from customer if he's not shown even after 3rd station ( or may be after 100 km ) from the boarding point. He should be only be able to cancel the ticket if the customer is not able to board the train. It seems like TTR is allotted my ticket on that date to some body else and marked as I've travelled on that day !!!
This action of just de-activating the account without clarifying the reason of the incident, is not good one as it causes inconvenience to the people of India. There has to be some strict vigilence and control over the TTR's actions, rather putting unwanted actions on the customers.
Please take this as serious and put some process to avoid this.
Thanks,
Arun.
I have also faced the same problem. I am a respectable Oil PSU employee and the ticket in question is of worth Rs. 100 only. How can IRCTC block my ID without assigning any reason ? I am ready to take up the matter to the Court if required. Please find my fruitless communication with these people:
______________________________________________________________________
>>No reply on the subject till now. Pl look in the matter urgently. I am facing a lot of trouble because of the issue.
Akash.
>>> Akash Deep Tewari 8/16/2010 11:10 AM >>>
Dear Sir,
Thanks for your reply. As you are aware of the general practice followed in Indian Railways, the TT allots the seat of the passenger not traveling to some other traveler. Hence, it goes on record that the person had traveled though physically it is not true. In this case, the same thing might hold good. Please note again that the undersigned is a respectable Oil PSU employee and will not resort to such means.
It would be very helpful if you may take up the matter with the concerned authorities and re-activate my ID as I am facing gross inconvenience because of this step.
Pl do the needful.
Thanks and Regards.
AKASH DEEP TEWARI
SALES OFFICER - HPCL
_____________________________
>>> tdr <[protected]@irctc.co.in> 8/15/2010 11:52 PM >>>
Dear customer,
Sorry for the inconvenience. Kindly note that your refund case of PNR
No.[protected] has been regretted by Southern Railway on dt. 16-Jun-2009
stating that “360-SR/5 As per records Passen
ger(s) travelled on the ticket”. Against their letter
no.MAS/8-9&9-10/E&I/Dlr5/15.5.9SR for further assistance please mail us.
Regards,
Shiraj Ahmad
[protected]@irctc.co.in <mailto:[protected]@irctc.co.in>
Ph:[protected]
[protected]@irctc.co.in wrote:
>
> Dear Concern,
>
> Plz look into the matter.
>
> Mail id: [protected]@hpcl.co.in <mailto:[protected]@hpcl.co.in>
>
>
>
>
>
>
>
>
> Thanks & Regards
> Pratima.
> [protected]@irctc.co.in
> www.irctc.co.in
>[protected]
>
>
>
>
> ----- Forwarded message from [protected]@hpcl.co.in -----
> Date: Fri, 13 Aug 2010 21:53:04 +0530
> From: Akash Deep Tewari <[protected]@hpcl.co.in>
> Subject: Fwd: Your USER-id deactivated
> To: [protected]@irctc.co.in
> Cc: [protected]@irctc.co.in
>
> Dear Sir,
>
> Pl refer the subject. My login ID is akash885. Please note that I have
> not filed any false TDR vide PNR No:-[protected]. The cost of the
> refund will not be more than Rs. 250.00. There is no reason for me to
> cheat for this meager amount. Using words like "fraud" will not serve
> any purpose. You have deactivated my account without sending any
> intimation. This is very wrong on your part. I have been booking thru
> IRCTC for last 3 years and have booked tickets worth thousands and
> have never resorted to any such means.
>
> Even if the passenger has traveled on the above ticket, Railways
> should not have processed the TDR instead of taking this extreme step.
> As per my knowledge, railways process the TDR after looking in their
> records. The payment is reversed only after confirmation from the
> Deptt. How is this possible that they have first reversed the amount
> in my account and then now they are sending intimation to IRCTC.
>
> It is very bad for the image of your Organization. Pl look into the
> issue and re-activate my account. I have many important tickets booked
> from my account for which the journey is due. I am facing acute
> problem because of this step. Pl do the needful.
>
> Thanks and Regards.
>
> AKASH DEEP TEWARI
> SALES OFFICER - HPCL
______________________________________________________________________
>>No reply on the subject till now. Pl look in the matter urgently. I am facing a lot of trouble because of the issue.
Akash.
>>> Akash Deep Tewari 8/16/2010 11:10 AM >>>
Dear Sir,
Thanks for your reply. As you are aware of the general practice followed in Indian Railways, the TT allots the seat of the passenger not traveling to some other traveler. Hence, it goes on record that the person had traveled though physically it is not true. In this case, the same thing might hold good. Please note again that the undersigned is a respectable Oil PSU employee and will not resort to such means.
It would be very helpful if you may take up the matter with the concerned authorities and re-activate my ID as I am facing gross inconvenience because of this step.
Pl do the needful.
Thanks and Regards.
AKASH DEEP TEWARI
SALES OFFICER - HPCL
_____________________________
>>> tdr <[protected]@irctc.co.in> 8/15/2010 11:52 PM >>>
Dear customer,
Sorry for the inconvenience. Kindly note that your refund case of PNR
No.[protected] has been regretted by Southern Railway on dt. 16-Jun-2009
stating that “360-SR/5 As per records Passen
ger(s) travelled on the ticket”. Against their letter
no.MAS/8-9&9-10/E&I/Dlr5/15.5.9SR for further assistance please mail us.
Regards,
Shiraj Ahmad
[protected]@irctc.co.in <mailto:[protected]@irctc.co.in>
Ph:[protected]
[protected]@irctc.co.in wrote:
>
> Dear Concern,
>
> Plz look into the matter.
>
> Mail id: [protected]@hpcl.co.in <mailto:[protected]@hpcl.co.in>
>
>
>
>
>
>
>
>
> Thanks & Regards
> Pratima.
> [protected]@irctc.co.in
> www.irctc.co.in
>[protected]
>
>
>
>
> ----- Forwarded message from [protected]@hpcl.co.in -----
> Date: Fri, 13 Aug 2010 21:53:04 +0530
> From: Akash Deep Tewari <[protected]@hpcl.co.in>
> Subject: Fwd: Your USER-id deactivated
> To: [protected]@irctc.co.in
> Cc: [protected]@irctc.co.in
>
> Dear Sir,
>
> Pl refer the subject. My login ID is akash885. Please note that I have
> not filed any false TDR vide PNR No:-[protected]. The cost of the
> refund will not be more than Rs. 250.00. There is no reason for me to
> cheat for this meager amount. Using words like "fraud" will not serve
> any purpose. You have deactivated my account without sending any
> intimation. This is very wrong on your part. I have been booking thru
> IRCTC for last 3 years and have booked tickets worth thousands and
> have never resorted to any such means.
>
> Even if the passenger has traveled on the above ticket, Railways
> should not have processed the TDR instead of taking this extreme step.
> As per my knowledge, railways process the TDR after looking in their
> records. The payment is reversed only after confirmation from the
> Deptt. How is this possible that they have first reversed the amount
> in my account and then now they are sending intimation to IRCTC.
>
> It is very bad for the image of your Organization. Pl look into the
> issue and re-activate my account. I have many important tickets booked
> from my account for which the journey is due. I am facing acute
> problem because of this step. Pl do the needful.
>
> Thanks and Regards.
>
> AKASH DEEP TEWARI
> SALES OFFICER - HPCL
I am also facing the same problem. My user id is alok_dipti. IRCTC deactivated my account.I have already 3 outgoing future tickets, out of them I have to cancel one.
They wrote that I filed false tdr but this was never the case.
I already send them mail several times but they didn't replied neither take any action.
my email to irctc is [IRCTC #1380433].
Regards
Alok Trivedi
They wrote that I filed false tdr but this was never the case.
I already send them mail several times but they didn't replied neither take any action.
my email to irctc is [IRCTC #1380433].
Regards
Alok Trivedi
I faced the same problem.
I filed a RTI in pune Division
And I will be filing a Suit in consumer court as soon as i get the reply from RTI
The RTI officer has already told me what reply i would get.
I would file a class action case against IRCTC and Indian Railway if you people support me.
You can contact me at neilsatyam at gmail dot com
I filed a RTI in pune Division
And I will be filing a Suit in consumer court as soon as i get the reply from RTI
The RTI officer has already told me what reply i would get.
I would file a class action case against IRCTC and Indian Railway if you people support me.
You can contact me at neilsatyam at gmail dot com
My IRCTC account is also disabled without any prior notice its so rude, if account is in thier hands, they are behaving like anything(IRCTC).They should ask for reason for filling the TDR and if not satisfied should disable account with proper evidence. Govt is also encouraging them instead of stopping so.
Now the customer care number don't work and if it works its always busy.
II am trying to contact but I am always failed, any body know's the any other point of contact either PH No or mail ID,
Now the customer care number don't work and if it works its always busy.
II am trying to contact but I am always failed, any body know's the any other point of contact either PH No or mail ID,
Callous IRCTC officials deactivated my user ID also without following principle of natural justice. My email dated Aug 30, 2010 to IRCTC officials are reproduced below. Not yet received any response from them. If some one is ready to take any legal action, i would support them.
Regards
R Anand__________________________________________
Dear Sir/madam,
This has reference to your reply pertaining to deactivation of my user Id - *****. In your reply, you have stated that my id has been deactivated due to false filing of TDR.
In this regard, i wish to state that with respect to PNR no: ******** and Transaction ID No: *********, i filed a TDR. Though, i could not travel on the ticket, while filing for TDR on April 08, 2009 I wrongly mentioned the reason as “Wrongly charged by TTE” instead of “Passenger not traveled”. Immediately, on the same day, i informed [protected]@irctc.co.in (through my email dated same date) regarding the said inadvertent error.
With regard to all other TDRs filed me, i, hereby, confirm that the passengers for whom it is booked, never travelled in those tickets. It is strange that IRCTC has not analysed the possibility of the concerned TTE of the train not marking "Not Joined" (NJ) in his chart against the name of the passenger, who actually not travelled, (for whatever reason).
It is not fair that you have not given me any opportunity for being heard (not followed the principle of natural justice) before blocking my user ID. Thus, you denied me the privilege of booking and cancelling tickets, without a valid reason.
Further, after deactivation, i created a new ID anandsracs to book tickets. The new ID was also been deactivated. Thus, you are denying me my right to book tickets through online for no reason.
As mentioned in my previous mail, while touts are allowed to exploit the online reservation, genuine travelers are being harassed by IRCTC.
Considering the above, i would request you to bring the matter to the notice of concerned officials to reactivate my user id and allow me to book tickets. Else, i would be forced to take a legal action.
I would further request you to provide me the name and details of concerned officials, who could help me in this regard.
Regards
R Anand
Regards
R Anand__________________________________________
Dear Sir/madam,
This has reference to your reply pertaining to deactivation of my user Id - *****. In your reply, you have stated that my id has been deactivated due to false filing of TDR.
In this regard, i wish to state that with respect to PNR no: ******** and Transaction ID No: *********, i filed a TDR. Though, i could not travel on the ticket, while filing for TDR on April 08, 2009 I wrongly mentioned the reason as “Wrongly charged by TTE” instead of “Passenger not traveled”. Immediately, on the same day, i informed [protected]@irctc.co.in (through my email dated same date) regarding the said inadvertent error.
With regard to all other TDRs filed me, i, hereby, confirm that the passengers for whom it is booked, never travelled in those tickets. It is strange that IRCTC has not analysed the possibility of the concerned TTE of the train not marking "Not Joined" (NJ) in his chart against the name of the passenger, who actually not travelled, (for whatever reason).
It is not fair that you have not given me any opportunity for being heard (not followed the principle of natural justice) before blocking my user ID. Thus, you denied me the privilege of booking and cancelling tickets, without a valid reason.
Further, after deactivation, i created a new ID anandsracs to book tickets. The new ID was also been deactivated. Thus, you are denying me my right to book tickets through online for no reason.
As mentioned in my previous mail, while touts are allowed to exploit the online reservation, genuine travelers are being harassed by IRCTC.
Considering the above, i would request you to bring the matter to the notice of concerned officials to reactivate my user id and allow me to book tickets. Else, i would be forced to take a legal action.
I would further request you to provide me the name and details of concerned officials, who could help me in this regard.
Regards
R Anand
Finally, my account is activated..
[protected][protected][protected][protected][protected][protected][protected]---...⇄
[protected]@irctc.co.in
Mon, Sep 20, 2010 at 8:54 PM
subjectYour USER-id activated
Dear Customer,
On your email request, we are activating your user-id xxxxxx Further for any clarification please write to [protected]@irctc.co.in
[protected][protected][protected][protected][protected][protected][protected]---...⇄
[protected][protected][protected][protected][protected][protected][protected]---...⇄
[protected]@irctc.co.in
Mon, Sep 20, 2010 at 8:54 PM
subjectYour USER-id activated
Dear Customer,
On your email request, we are activating your user-id xxxxxx Further for any clarification please write to [protected]@irctc.co.in
[protected][protected][protected][protected][protected][protected][protected]---...⇄
IRCTC — DEACTIVATION OF USER ID CHARGING FALSE BLAME
Dear Sir,My IRCTC user ID: railsourav is blocked blaming that I have made a fraudulent claim of TDR on ticket PNR no [protected]. The ticket was from Barauni to Howrah on 04.10.08 for my wife, Mrs. Aparna Das.She had to reach Howrah on 05 th and accordingly came station on 4 th oct night. But the train was on 12:01 AM and hence her booked train left barauni station previous day. She realized her mistake and requested TTE for a seat. As seats were available, he charged suitable penalty and gave her a berth in 2AC with manual receipt. Afterward, I filed for TDR for the ticket of 04.10.08 and after a long period of 2 years, I am blamed with a fraudulent claim.
I strongly protest against the blame on me. If Mrs. Aparna Das, my wife, had traveled on 04.10.08 12:01 AM, how is it possible for her again to travel on the same train very next day, which you too can check from your data. If somebody else is traveling on her name on the train she missed, then it is a fault from the end of rail authority and I should not be charged for that.
My user ID is created on 2003, and I am consistently using your services for years accounting transactions of more than Rs. 2-3 lakhs. During these hundreds of transactions, I was loyal to IRCTC rules and bindings all the time. I am still having 5 e-tickets with me which I am yet to travel.
I request you again to look into the matter and do the needful
Thanking you,
Sourav Moy Das
Manager(IT)
Head Office,DIT
Allahabad bank
Respected sir,
This is for your kind notice that you (HPCL) had advertised for selecting Retail Outlet dated on 20.06.2010 in Hindu/Dinakaran.In that advertisment there is a offer for land at NALLAMPALLI at S.NO 141.But in that add you (hpcl) never specified the road weather the offering site comes on STATE HIGHWAY or NATIONAL HIGHWAY, Further you (hpcl) never mentioned weather the site needs from Nallampalli village are Nallampalli Block.But you (hpcl) accepted Application from both side candidate from NH and SH.Interview was conducted on 28.10.2010.But you (hpcl) selected a candidate named N.Arun kumar who having his land at ADHIYAMANKOTTAI near by village to NALLAMPALLI.
I bring this to your notice that the selected site ADHIYAMANKOTTAI does not comes under the advertised site at S.NO 141. This is offence under your Guidelines for selection of Retail Outlet Dealers under para.no.12.AVAILABILITY OF SUITABLE LAND.So please take required steps regarding this subject.And I here says all above message is True.
very truly yours,
venkat
This is for your kind notice that you (HPCL) had advertised for selecting Retail Outlet dated on 20.06.2010 in Hindu/Dinakaran.In that advertisment there is a offer for land at NALLAMPALLI at S.NO 141.But in that add you (hpcl) never specified the road weather the offering site comes on STATE HIGHWAY or NATIONAL HIGHWAY, Further you (hpcl) never mentioned weather the site needs from Nallampalli village are Nallampalli Block.But you (hpcl) accepted Application from both side candidate from NH and SH.Interview was conducted on 28.10.2010.But you (hpcl) selected a candidate named N.Arun kumar who having his land at ADHIYAMANKOTTAI near by village to NALLAMPALLI.
I bring this to your notice that the selected site ADHIYAMANKOTTAI does not comes under the advertised site at S.NO 141. This is offence under your Guidelines for selection of Retail Outlet Dealers under para.no.12.AVAILABILITY OF SUITABLE LAND.So please take required steps regarding this subject.And I here says all above message is True.
very truly yours,
venkat
I think there is no mechanism for sudden deactivation of irctc online account. Today(April 20, 2011) my account 'hmr1967' has been deactivated under the reason of false TDR worth Rs 100/- (Sept 12, 2010) without any intimation. When I contacted the customer care I was treated like a criminal as I had (supposedly) filed a false TDR. In spite of repeated requests to send me the process for payment of Rs 100 or Plus penalty or atleast sending of printout of future tickets no reponse. It is shocking that no customer complaint settlement mechanism is in place at IRCTC. Who is responsible for the loss of ticket charges and penalty to be paid . I am travelling tomorrow(April 20, 2011) and next week with my family and very difficult to get tickets even in Tatkal. Will some one from irctc reply to my mail id hitesh.[protected]@hotmail.com and help. Thanks.
IRCTC — Not able to Book tickets in spite of the suitable period
Hi ,We are trying to book the reservation tickets but we are unable to do so as we get the error "The Dates given were outside ARP"
This is resulting in waiting reservations which could have been confirmed.
Thanks
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IRCTC — TDR not refunded for past 360 days
Sir,I have booked tickets on 26/10/2009 from ndls to cnb.Details given below.
PNR NO. [protected], DATE OF JOURNEY 31/10/2009, TICKETS VALUE RS.376, CLASS 3AC, ONE PASSENGERS, NAME VALSALA NAIR. Due to train was running late of 5 hrs I have filed TDR for cancellation So, here I request you to please refund the amounts as soon as possible.
Your refund request has been filed successfully against Reference No: ekt[protected].
PNR Number [protected] Booked On [protected]
Transaction ID [protected] Ticket Type eticket
Class 3A Internet Service Charge Rs 20.00
Date Of Journey 31/10/2009 Ticket Charge Rs 356.00
Bank CITI Total Rs 376.00
Train No 2878 Railway Zone IRCTC
From Station NEW DELHI(NDLS) IRCTC Zone IRCTC
To Station KANPUR CENTRAL(CNB) Quota General
Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 valsala nair 51 Female G5 0042/ SU Booked
Reason For TDR : Train Late More Than Three Hou
rs.
TDR Status : Forwarded To Railway
Reference No : ekt[protected]
TDR Zone : SER
TDR Filing Date : 01-Nov-2009
Forward To Railway On : 11-Nov-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00