[Resolved]  Irctc — TDR Filed but no refund get after 90 days

IRCTC — TDR refund awaited after 90 days

IRCTC on line ticket booked and cant able to travel, file TDR on 20 Jun 2009. Till now The Indian Railway has not been refunded PNR No [protected], TDR file No ekt[protected] You are requested to Refund the amount.

Amount has been deducted from my bank account but i should not get my e ticket from irctc. when will I get my money back.

IRCTC — TDR not returned since 6 months

Hello,

I have filed a TDR on 21st Jan 2010 for my partially waitlisted ticked on IRCTC site. Its been 6 months I have not recd any refund.

PNR Number [protected] Booked On 2-1-2010
Transaction ID [protected] Ticket Type eticket
Reason For TDR : partly wait list
TDR Status : Forwarded To Railway
Reference No : ekt[protected]
TDR Zone : CR
TDR Filing Date : 21-Jan-2010
Forward To Railway On : 30-Jan-2010
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

After 5 month a response has came from IRCTC team with Regret which is as follows---


""REGRET Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : RO/BBS/08/397/30.09.11/ECoR and the reason being : 516-ECoR/14 Claimant has not submitted the letter of authority on behalf of the passenger. The case is repudiated. In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] With regards, TDR TEAM.""

Dear Sir,
I already described the cause of TDR, but still...


I am unable to understand the cause why refund not approved. Which type of letter to be submitted.


Due to this late train the return ticket from Cuttak to Bokaro Steel City from Purushottam train No. 12801 has been cancelled.


Please tell me by which reason the TDR filled not approved.


One another TDR refund case is although pending through IRCTC ticket.

Is there normal practice through IRCTC or just incidence.


Thanks & regards.

This case is started since last 6 month. After long waiting response has came regarding not approved.
I already mail to IRCTC to clarify the cause but no response and no activity found.
Please try to convey to the IRCTC team for their failed effort and Neutral activity.

against PNR No:[protected] TDR process completed but no refund get, although the train Rajdhani Express was Late approx 7 Hr.I already mail to IRCTC but he does not respond.
can any body help me to get my refund.

Dear Sir,
My ticket was booked from Train No.12444, PNR Number: [protected]. Date :29.04.2011 Scheduled Departure time was :07:56. When I reached to Bokaro Steel City station train was Late. But at Enquiry counter some information found that it may recover some time. Actually my purpose was to attend my friend marriage at Cuttack and return back in night by already booked train no. 12801 (PURUSHOTTAM EXP). Pnr Number: [protected]. But since train was Late approx more than 7 Hr. So it was not possible to attend friend marriage. And decided to TDR file and cancel the return ticket within the prescribed time limits as follows by railway. But still no refund get against TDR . I could not understand the reason.
The rules and status of TDR filled and cancelled ticket are given below in support to verify the cause. So please try to resolve.
Thanking you.

Supporting Documents to verify the facts are[protected]-
In case of train running late by more than three hours & the passenger not performing journey on this account, full refund is permitted subject to the condition that the ticket is surrendered/TDR obtained in case of I-ticket, if is in E-ticket customer should file online/mail to IRCTC within the prescribed time limits which are as under-
Ticket distance Prescribed time
Upto 200 Kms 3 Hrs
201- 500 Kms 6 Hrs
More than 500 Kms 12 Hrs


Ticket details for which TDR filled
_________________________________________________________
Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On:[protected] Class: 3A Internet Service Charge: Rs 20.00
Date Of Journey: 29/4/2011 Railway Zone: ECO Bank: SBI
Total: Rs 2010.00 Train No: 12444 Ticket Charge: Rs 1990.00
From Station: BOKARO STL CITY(BKSC) Quota: General To Station: BHUBANESWAR(BBS)
IRCTC Zone: Chief Regional Manager/Eastern Zone/ Bhubaneshwar (IRCTC) Bhubaneshwar
Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Heera Lal 32 Male B4 0057/ LB Booked

2 Mukesh Kr Yadav 30 Male B4 0060/ LB Booked

TDR Details
Reason For TDR: Train Late More Than Three Hou
rs and Passenger Not Travelled
. TDR Status: CCM Registered Reference No: ekt[protected]
TDR Zone: ECO TDR Filing Date: 29-Apr-2011
Refund Details
Refund Status: Not Approved Refund Date: 04-Oct-2011 Refund Amount: Rs.0.00

________________________________________________________________________________...⇄

Return ticket
__________________________________________________________
Ticket History
Pnr Number: [protected] Transaction ID: [protected] Train No: 12801
Train Name: PURUSHOTTAM EXP From Station: CUTTACK(CTC) To Station: BOKARO STL CITY(BKSC)
Date Of Journey: 30-Apr-2011 Class: SL Boarding: CUTTACK(CTC)
Resv Upto: BOKARO STL CITY(BKSC) Date Of Booking: 28-Mar-2011 Total Ticket Fare: Rs 538.00

Ticket Details
S# Name Age Sex Reservation Status
1 Heera Lal 32 Male Cancelled

2 Mukesh Kr Yadav 30 Male Cancelled

Refund Details
Cancelled Date: 29-APR-2011 Refund Amount: Rs 396 Refund Status: Refunded
Receipt Number: IX07508713 Refund Date: 03-MAY-2011

Acronyms
Approved: Approved for Refund Refunded: Refunded in Account
Sent for Refund: Refund Instructions given to Bank

IRCTC — TDR FILED 7 MONTHS BACK REFUND STILL AWAITED

STILL WAITING FOR REFUND AFTER TDR FILED 7 MONTHS BACK
PNR NO : [protected]

Sumon Paul,[protected]

Thanks for your support.

Finally got the refund.