[Resolved]  Irctc — misbehavior of a Railway Staff

From,
N. Joseph.
Ph: [protected]

Respected Sir,

Sub: Need to report the misbehavior of a Railway Squad. When I was reporting the incident to the station master I came to know that more complaints have registered for the same staff before.

Some details for references:
The complaint number which I have given at kollam railway station: 355900
My e-ticket PNR number: [protected]
Train Number: 2695
Receipt number of the fine charged: AA 459172 (only to identify the staff)

Mistake happened from my side:-
On 06-Feb-2009 I was traveling from Chennai to kollam. I was failed to produce the identity card in original as mentioned in the eticket. I had only attested copies of identity card with me that time. And I’m very much agreeing that I am supposed to pay the fine as per the railway rule. However the way the squad behaved with me is really harsh and unkind as described below.


Complaint:-
1. Since the incident happened at around 5.00 AM early morning I couldn’t realize exactly what is going on around me when the squad is grabbed my purse and took some money from my purse and gave me a receipt of Rs. 731 which I am really supposed to pay as I was failed to produce the identity card in original as mentioned in the eticket. However here my complaint is How come a railway employee is permitted to take money from passengers purse without their permission?

2. Since I was shocked of his harsh behavior to me, I am not able to check how much money he has taken from my purse and later I could guess more money has been missed from my purse. I would like to know how much money he has taken from my purse exactly. How can I confirm this?

3. After taking money from my purse he has thrown the purse to the middle birth and gave me the receipt and disappeared. That time, even I got a thought, probably he is not a railway employee instead I was cheated by somebody else.


Another thing which I would like to notice is the transaction ID which is in the eticket is system generated now a days. I wonder when the squad asked me at first about the Identity card with the same auto generated ID. Is he not educated by the railway authority about the latest happenings?

And I am still thankful to railway, as it has some set of good employees except the very few like the one here.

However, I couldn’t understand if there is any progress (probably no value) for the complaint I have given to the station manager at kollam. Not sure?

I am not going to gain anything because of this complaint and personally I don’t expect anything. Still I find sometime for this because I want others shouldn’t get a bitter experience like this and not to spoil the goodwill of this big organization.

This sort of employees are really shame for other Railway employees and even to Indian Railway which is considered as the largest rail network in Asia and the worlds second largest under one management.

The receipt number would help the authorities to find the person. I’m looking forward for a better response and eager to know what Railway can do on this.

Thankfully,
N.Joseph
Ph: [protected]