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[Resolved]  IRCTC — misbehavior of a Railway Staff

From,
N. Joseph.
Ph: [protected]

Respected Sir,

Sub: Need to report the misbehavior of a Railway Squad. When I was reporting the incident to the station master I came to know that more complaints have registered for the same staff before.

Some details for references:
The complaint number which I have given at kollam railway station: 355900
My e-ticket PNR number: [protected]
Train Number: 2695
Receipt number of the fine charged: AA 459172 (only to identify the staff)

Mistake happened from my side:-
On 06-Feb-2009 I was traveling from Chennai to kollam. I was failed to produce the identity card in original as mentioned in the eticket. I had only attested copies of identity card with me that time. And I’m very much agreeing that I am supposed to pay the fine as per the railway rule. However the way the squad behaved with me is really harsh and unkind as described below.


Complaint:-
1. Since the incident happened at around 5.00 AM early morning I couldn’t realize exactly what is going on around me when the squad is grabbed my purse and took some money from my purse and gave me a receipt of Rs. 731 which I am really supposed to pay as I was failed to produce the identity card in original as mentioned in the eticket. However here my complaint is How come a railway employee is permitted to take money from passengers purse without their permission?

2. Since I was shocked of his harsh behavior to me, I am not able to check how much money he has taken from my purse and later I could guess more money has been missed from my purse. I would like to know how much money he has taken from my purse exactly. How can I confirm this?

3. After taking money from my purse he has thrown the purse to the middle birth and gave me the receipt and disappeared. That time, even I got a thought, probably he is not a railway employee instead I was cheated by somebody else.


Another thing which I would like to notice is the transaction ID which is in the eticket is system generated now a days. I wonder when the squad asked me at first about the Identity card with the same auto generated ID. Is he not educated by the railway authority about the latest happenings?

And I am still thankful to railway, as it has some set of good employees except the very few like the one here.

However, I couldn’t understand if there is any progress (probably no value) for the complaint I have given to the station manager at kollam. Not sure?

I am not going to gain anything because of this complaint and personally I don’t expect anything. Still I find sometime for this because I want others shouldn’t get a bitter experience like this and not to spoil the goodwill of this big organization.

This sort of employees are really shame for other Railway employees and even to Indian Railway which is considered as the largest rail network in Asia and the worlds second largest under one management.

The receipt number would help the authorities to find the person. I’m looking forward for a better response and eager to know what Railway can do on this.

Thankfully,
N.Joseph
Ph: [protected]
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Aug 14, 2020
Complaint marked as Resolved 
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Complaint comments  7 CommentsShareTweet

Comments

hmmmm! This kind of things generally happens, but people don't find time to go against with it. That encourage this government sheeps better advantage...

I agree with it. He is not supposed to take money from passengers purse. Is he really a staff or you have been cheated with some culprits? confirm it...If it is really a railway staff...its bad..
some railway staff. wht 2 do?
bad treatment and harassment, btb N.Joseph are u the one who studied at St. Peter's college...2002 batch?
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Indian Railways — Railway Squads misbehavior

To,

Respected Sir,
Public Grievances,
Southern Railway,
Park Town, Chennai - 600 003.


Nicksan Joseph
Chennai.
Ph: [protected]

Sub: Need to report the misbehavior of a Railway Squad towards passengers.

The complaint number which I have already given at kollam railway station: 355900
My e-ticket PNR number: [protected]
Train Number: 2695
Receipt number of the fine charged: AA 459172 (only to identify the staff)

Mistake happened from my side:-
On 06-Feb-2009 I was traveling from Chennai to kollam. I was failed to produce the identity card in original as mentioned in the eticket. I had only attested copies of identity card with me that time. And I’m very much agreeing that I am supposed to pay the fine as per the railway rule. However the way the squad behaved with me is really harsh and unkind as described below.


My Complaints:-
1. Since the incident happened at around 5.00 AM early morning I couldn’t realize exactly what is going on around me. The squad is grabbed my purse and took some money from my purse and gave me a receipt of Rs. 731 which I am really supposed to pay as I was failed to produce the identity card in original as mentioned in the eticket. However here my complaint is How come a railway employee is permitted to take money from passengers purse without their permission?

2. Since I was shocked of his harsh behavior to me, I am not able to check how much money he has taken from my purse and later I could guess more money has been missed from my purse. I would like to know how much money he has taken from my purse exactly. How can I confirm this?

3. After taking money from my purse he has thrown the purse to the middle birth and gave me the receipt and disappeared. That time, even I got a thought, probably he is not a railway employee instead I was cheated by somebody else.

Another thing which I would like to notice is the transaction ID which is in the eticket is system generated now a days. I wonder when the squad asked me at first about the Identity card with the same auto generated ID. Is he not educated by the railway authority about the latest happenings?

And I am still thankful to railway, as it has some set of good employees except the very few like the one here.

However, I couldn’t understand if there is any progress (probably no value) for the complaint I have given to the station manager at kollam. Not sure?

I am not going to gain anything because of this complaint and personally I don’t expect anything. Still I find sometime for this because I want others shouldn’t get a bitter experience like this and not to spoil the goodwill of this big organization.

This sort of employees are really shame for other Railway employees and even to Indian Railway which is considered as the largest rail network in Asia and the worlds second largest under one management.

The receipt number would help the authorities to find the person. I’m looking forward for a better response and eager to know what Railway can do on this.


Thankfully,
Nicksan Joseph
Ph: [protected]
That staff is a robbbbbbbbbbbbbber from irctc...
I too had the similar experience. I was roughed up by the railway MMTS squad for travelling without a ticket on the platform while walking towards the ticket counter. I have put my complaint in writing in the complaint register at the station masters office. The public grievance page on the SCR webpage makes its clear that complaints written in the book are dealt with and a reply is sent to the complainant in 10 days and is usually stuck to the back of the page in the complaint book in the register. I made a mistake and paid for it but never expected to be man handled and harassed for that.
Your case seems to be of a serious nature. You should pursue it in some local court. You have every right to do so. You have acknowledged to the crime ( In the eyes of the squad) and are done with it.

I would like to appeal to all the country men who can read this, have a connection the internet and can efficiently deal with such issues with more ease. First thing is to immediately register your complaint in the register if you are sure that you are correct. Every station has a register and no squad can take you to a police station and keep you there overnight for not being able to pay up the fine amount.

Its true that some are breaking the law and need to be strictly dealt with but they also need to consider the circumstances under which the wrong act was committed. They need to educate people and treat citizens with atleast some minimal courtesy. I know that this wont have any impact on the railways but what we do as citizens will definitely bring about a change.
i am an advocate at Kannur. On 11..02.010 I went to ticket counter No 1 for two tickets to calicut worth Rs 62/- I had given one hundred rupees with two coins of Rs 1/- each..Immediately the ticket seller asked to give Rs.10/- as change. Time is abvout 6. 40 a.m. I was having no change of Rs. 10/-.I had already given Rs2/- inorder to avoid the coin scarcity. But the ticket seller at Counter No 1 was very much irritated against me and told me to get away from the ticketr counter and approach with Rs 10/- I told him that train arrived at station and cannot get the change as he required. Infuriated by my answer he befgan to irritate and scolded me asking, " are you not coming from your house. why you came here withgout change. Balance wiil be given only ongettingRs.10/-I wsa very much astonished. I was behaved just like a begger. The approach of the ticket seller was very indescent. I am aged 57 years. I felt it very much seriously."

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