[Resolved] Irctc — Fine amount of double the ticket was lieved for not carrying the Original ID card (Duplicate was present)

Indian Railway Catering & Tourism Corporation [IRCTC]

[Resolved] Irctc — Fine amount of double the ticket was lieved for not carrying the Original ID card (Duplicate was present)

U Udayakumar Pandurangan

Hi, This is Udayakumar Pandurangan. I have booked tickets for my parents (who are not that very educated) from Tuticorin (TN) to Bangalore (SBC) for journey on 21/Mar/2009 on Mysore Express. My dad was is the main passenger forgot to carry the Original copy of ID card. Though he didn't have the original copy, he had the duplicate of the Drivring License, PAN card etc. When that TTR (who behaved little rude and arrogant) wanted to check the tickets he produced the same and also produced the duplicate of the different ID cards he had. I agree that we should have carried the original ID card. But that TTR behaved rudely and demanded Rs.1026 (double the actual ticket fare for 2), which is totally insane. I need to know if this is the correct fine amount. I need to know if this is real way to behave with my parents who are totally tried to convince that it was a mistake and will carry it next time. I read in the tickets that even if you don't carry the actual ticket itself you you will be fined only Rs.50 per head <<< The passenger should also carry the Electronic Reservation Slip (ERS) during the train journey failing which a penalty of Rs. 50/- will be charged by the TTE/Conductor Guard. >>> I paid Rs.520 for booking the tickets (online) and my parents paid a fine of Rs.1026. So totally we have paid up ~Rs.1600 (which is totally insance). I NEED JUSTICE and I need to be charged only what I should be charged. Also the TTR who has pained my parents and caused mental torture to them should be punished. So I need to escalate this issue, as well as I need to get back my money if he has charged wrongly. Thanks, Uday. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Jaya Sampath

from Mhasvad, Maharashtra

Individual Senior Citizen — Printing of e-tickets

I booked the following tickets as under Chennai to Srirangam for journey commencing on 23/03/2009 by Pallavan Express AC Chair car. Confirmation e-mail from IRCTC not received but amount has been debited to my SBI Netbanking account Ref: IGO5497407 for Rs 241 on 2/2/2009. Conirmation e-mail required for this transaction

Tiruchy to Chennai for journey commencing on 26/03/2009 by I AC by Rockfort Express. Confirmation e-mail received.
In both cases I am not able to see the booked tickets list or history of booked tickets on the left hand side of the web page where only animated ads ffor booking cabs or hotels is seen. How do I get the tickets printed?

Mani

from Madurai, Tamil Nadu

Why they need original id.. photo copy not enough??? Though we paid for ticket, If we didnot bring the original ids, , we are treated like a ppl travelling without ticketts... stupid rules..

Karthik

Hi,
I went thru a similar experience in the same train. I really dont understand the rationale, why they insist on Original ID card. Who will bear the brunt if the Original ID card is lost in transit. And everybody knows how to reproduce any lost document with Government of India !!!

Even though, we cannot bent the rule, it would be great, if Indian Railway could consider the plea and revamp these rules.

One more question, why they dont ask for Original ID card for the ticket booked directly in the counter ? and why only e-ticket is undergoing this punitive treatment ?

uday bhandary

from Hyderabad, Telangana

Hello,

I would like to hightight about almost 10 months back i had booked ticket towards Managalore from yeswanthpur station and to my bad luck Train got cancelled no refund towards this still bad luck continued, went around no response even share necessary details, file TDR no response towards this.

regards

uday

Sabu Hameed

from Mumbai, Maharashtra

Hi,

I also had similar experience on 15th Dec 09 and had to pay double ticket charge for not carrying original ID Card. Also TT refused to pay money back even after i showed him my original PAN card which I got later from my bag. Also one important point here is that the TT is very friendly to those people who dont have ticket or waiting list tickets (potential for bribes??) and allowing them to travel.

I want railway to consider the following suggetions to make this more passenger friedly.

1. Introduce a process for refunding this money to passenger after they showed their original ID card later. It can be arranged either in FROM or TO station.

2. Provide the option for adding ID card details in the IRCTC site itself (this option was there earlier and recently removed) so that it will be printed in the ticket and can be verified even with photocopy of ID card.

Regards,
Sabu.

mac hunter

from Chennai, Tamil Nadu

why do they demand id, i dont think it would help, it would help only TTR to fetch for their own money. Its very easy for really a bad person to make a fake id. Person they caught without id are always innocent enough to produce fake id.

bharat_aus

from Hubli, Karnataka

i would like to know what will be the fine if passanger is not carring age proof in case of senior citizen

jrrreddy

from Mumbai, Maharashtra

I do not paid any fine even i don't have any ID proof on 13-10-10 but TT argued with me for one hour .Really if passeger looks innocient why they are behaving such way.Its very bad. They are treating like terriorist/thiefs. TT dn't have manarce and they don't have any ethics.
Rahgu

gaurav.sharma1203

from Haridwar, Uttarakhand

hi frend, same here i know i[censored] had nt original id TTR PENALTY ON YOUR PARENTS, BUT WHEN TTR ARRANGE THE SEAT FOR UNKNOWN PERSON, WITH OUT ID THAN NO BODY SEE THEN AS EXAMPLE IF I HAVE A JOURANAL COMPARTENT TICKET N I WANA SEAT IN SLEEPER OR A.C. COACH THAN TTR WILL TAKE ONLY PENALTY AMT. WHY THEY DID NT SEE ORIGINAL ID OR DUPLICATE ID . GOVERMENT INKI RULES INKE TODNE WALE YEH PENALITY LAGANE WALE YEH, AND WE ARE ONLY FOR SUFFER ALL-
Gaurav Sharma
Delhi.
gaurav.[protected]@gmail.com

raghukuna15

from Delhi, Delhi

Hi,
This is Raghav, I booked a TATKAL TICKET from a railway station ticket counter to travel from HYDERABAD DECCAN to MUMBAI CST in SLEEPER CLASS dated on 20/01/2013 which was a waiting list(49). As all my original ID Proof's are at my residence(Mumbai) i failed to produce original ID to the TTR for which he charged Rs:350/- towards fine. My TATKAL Ticket costs of Rs: 398/- and the fine i paid is Rs:350/-.
As my ticket was not confirmed and i didn't get a berth i was sitting at a corner in SL Coach, TTR charged Rs:350/- as fine and even the passengers who are travelling without any ticket has charged the same. Then why should i book a ticket from railway ticket counter instead i can directly get into the train and pay the fine to TTR, so that i can save the ticket fare Rs:398/-
And the main point here is to remember, TTR having a limitation of collecting fine of Rs:1, 50, 000/- per month. So to achieve his targets he is troubling the people who are travelling with a valied ticket. This is not at all a fare part towards the IRCTC.
I request you to make some changes in your TERMS AND CONDITIONS so that a normal passenger wont suffer at the time of journey.
Note:
Please allow the passengers to travel when they produce their XEROX copy of ID proof. Most of them will not carry their original ID Proof for the fear of loosing/Theft of their wallets.
Also the TTR's should not trouble the passengers to reach their Target's(Rs:1, 50, 000/- per month)

Regards,
Raghav
Mumbai