[Resolved]  Irctc — Refund of Tickets not travelled

Dear Sir,

I have filed TDR on 5/6/2009 for refund of my tickets. Almost 6 months are over and still not received any refund of my tickets. Whenever i called up for refund, i got the reply it is in process. I do not know how to make escalation for this matter. My PNr no is [protected] and transaction ID is [protected].

Pls. find the correspondance with IRCTC for your record :

tdr <[protected]@irctc.co.in>
17/11/2009 08:35 AM
To
kalpesh.[protected]@pentagon.co.in
cc

Subject
Re: PNR - [protected] Transaction ID - [protected]






Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/Northern Railway on dt.09.06.09. We have already issued Reminder No. 1 dt. 26.09.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 2 dt.17.11.09 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.


Regards,
Ved Prakash
[protected]@irctc.co.in
Ph:[protected]




kalpesh.[protected]@pentagon.co.in wrote:

Dear Team

Still not received the refund of TDr filed 5 months back. I wanted to know how we can cross check with Railway for the refund not yet process. Also let us know the name and contact nos of the person who is incharge of refund process so i can do follow up with them.


With Regards,
Kalpesh Gogri

Head - Accounts & Finance
www.pentagon.co.in

Mobile: +91 [protected] | Tel: +[protected] Ext. 543 | Fax: +[protected]
PENTAGON SYSTEM & SERVICES PVT. LTD. | 501, Pramukh Plaza, Cardinal Gracious Road | Chakala, Andheri (E) | Mumbai 400 099 | INDIA




Kalpesh Gogri/Pentagon
03/10/2009 12:07 PM

To
tdrprocess <[protected]@irctc.co.in>
cc

Subject
Re: PNR - [protected] Transaction ID - [protected]Link







Dear Sajjan

It pretty long time. almost 4 months are getting over and still we have not recd. refund from you. This is the poor service that we are receiving. Its look like Railway does not have money and they are running on our refund money. I will surely escate this in the news that railway is taking 4 months to refund ticket payment to customer. Also would like file complain in Ombusman for this poor response.

With Regards,
Kalpesh Gogri

Head - Accounts & Finance
www.pentagon.co.in

Mobile: +91 [protected] | Tel: +[protected] Ext. 543 | Fax: +[protected]
PENTAGON SYSTEM & SERVICES PVT. LTD. | 501, Pramukh Plaza, Cardinal Gracious Road | Chakala, Andheri (E) | Mumbai 400 099 | INDIA




tdrprocess <[protected]@irctc.co.in>
29/09/2009 11:16 AM

To
kalpesh.[protected]@pentagon.co.in
cc

Subject
Re: PNR - [protected] Transaction ID - [protected]








Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/Northern Railway on dt. 09-jun-2009. Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt. 26.09.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account..


Regards,
Sajjan Kumar
[protected]@irctc.co.in
Ph:[protected]





kalpesh.[protected]@pentagon.co.in wrote:

Dear Team

I have file TDR for PNR No. [protected] as on 5-6-2009. Almost 100 days are over and i have still not get refund for the same.

Pls. do the needful at the earliest.
With Regards,
Kalpesh Gogri

Head - Accounts & Finance
www.pentagon.co.in

Mobile: +91 [protected] | Tel: +[protected] Ext. 543 | Fax: +[protected]
PENTAGON SYSTEM & SERVICES PVT. LTD. | 501, Pramukh Plaza, Cardinal Gracious Road | Chakala, Andheri (E) | Mumbai 400 099 | INDIA