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[Resolved]  IRCTC — Great Drawback in IRCTC. Crores o[censored]sers are suffering . Who will Answer.

Dear All!
This for yours kind information regarding Users facing problem in e-ticket booking.

When I choose option of compulsory lower berth then I paid money from my account. Amount is deducted from my account but couldn’t reserved ticket.
As per customer care it will take 3 working days money to return back.

After three days I won’t get any seat to reserve on same train & money is blocked for three days.

If you could make that First e-ticket will check the availability of lower berth option & then go to payment mode, then we won’t face any problem.
Complaint marked as Resolved 2020-08-14 00:10:31
Complaint comments  1 CommentShare0Tweet0

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[protected] Forwarded message[protected]
From: Basappa Mangalur <[protected]@gmail.com>
Date: Sun, May 26, 2013 at 12:23 PM
Subject: Fwd: Server problem/very very slow ---needs up gradation to reduce corruption to get confirmed ticket
To: [protected]@irctc.com
Cc: Basappa Mangalur <[protected]@gmail.com>


Respected sir,
Iam registered user having my user id :vipvijay1 and frequently booking tickest through online
I am a CPSU officer and have MTNL 2MBps speed internet connection and using latest version of Laptop
No issues neither with my net connection nor with my PC still I am unable to get login upto 1 hour after 10 AM and even sometimes get login befor reaching payment Gateway it is coming out saying that server busy and or net connection issue try after some time.
Sir, earlier I use to book ticket in 10 to 15 min time but now a days it it is not possible even to log in and there is no display of trains and such is the situation
I tried the customer care no. [protected] she says tickets are being booked no server issue even then pl. give your feed back or write mail to [protected]@irctc.co.in
Sir I asked the login attempts allowed in peak time she says 3.5 Lac login at a time allowed how can you justify this 3.5 lac attempts for 100 crore people.
In that 100 crores nearly crores of login attempts may be expected in peak hours but irctc can, t give us better service, though nowdays it is claiming that 2000 tickets are being booked in one minute.
I am frustrated for the last 2 days of trying and when I get login after 1145 all the seats from CSTM to SUR are sold and WL seats are available and if I gor through tout/Agent I get confirmed ticket by paying extra money prescribed by them
This amounts to corruption and in the era of Internet people are made to stand in Que or made to approach Tout to get the tickets
Sir in my native place Bagalkot(Karnatak) only 4 persons wrre there in line but the booking clerk simply books the tickets of his choice after getting call from Gujarati/Marwari people in that area and like me people will stand in Que but even at 10 AM only 2 persons were there in line but my turn will come after 1 hour, he books ticket to those community and charges extra money.
I went to lodge complaint to Station Manager but he himself is not sitting in his chair
It is total mess and needs surprise checks, how the booking clerk books tickets if no person is in Que and make us to wait for hours?being
In Mumbai it is the server problem and if I go to counter it will take 3 to 4 hours to get my turn to come to booking counter in the mean time all the tickets are sold
If I approach tout I will get the ticket, You may verify by standing in CST station and some people simply move and they will approach side by us to counter and hand over one chit to booking clerk and ticket is booked for those persons and like me we will stand in Que of no use.
Vigilance angle investigation and surprise checks are required pl
Secondly Server up-gradation is must and we should get tickets by simple click

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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
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