Irctc — ticket confirmation

Address:Delhi

i am Narendra , i frustrated with irctc website. i want to know the process behind arranging TATKAL reservation. How can a broker(reservation agent) set a ticket of waiting list num 84 get confirmed. And they are demanding 1000 to 1500 rs extra charges for a ticket. now, a common man can not take a tatkal ticket in irctc.. y all these fuss,,,, if we take a tatkal ticket ,, i'm sure that won't be confirmed.
We can't get availability for a trip before one month. i know,, this is a BIG SCANDAL, that a common man can not understand. PLEASE make it FAIR............
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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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