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[Resolved]  IRCTC — non-generation of e-ticket

Date: 19 Oct, 10

Subject: Online booking through irctc.co.in

Respected Sir,
I would like to get your kind attention on the problems faced by me while using Internet Booking facility to book my ticket for my journey on www.irctc.co.in. IRCTC web service is a disaster. You would reach peak of your frustration booking tickets online. The server threw a message 'Unable to retrieve due to communication failure' while I was booking my ticket on 18 Oct10 through irctc.co.in. I completed all process and payment gateways charged the payment but didn't issue me ticket. I got the message from irctc “sorry for Unable to retrieve your ticket due to communication failure” and Rs 644/-was charged from my SBI A/C No. [protected].
So, I request you sir please look in to this matter to issue me either journey ticket or deposit the same amount in my SBI A/C .Required documents is attached herewith .

Thank you.
Bijay Shankar Choudhary
IRCTC User ID – [ Rhombhus ]

Hello,
My name is Bijay Shankar Choudhary, I had just made an online tkt reservation on 18 oct-10 for 2 tkts for the train no 1106 PRATHAM S SNGRM for 12 nov, vide transaction details [protected]IG31353166 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT, against which i was transferred to SBI bank site and made a payment of Rs 644 [Six hundred and forty-four], the amount has been deducted but the next page that gives me the ERS did not load and a message [SERVICE UNAVAILABLE] was diplayed, i closed it and then checked my booked tkts history and there is no tkt there.but the amount has been deducted from my account in SBI,
This is ridiculous now i got to pay again for the same tkt??
Well this is also one way how IRCTC makes profit, right????
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  4 CommentsShareTweet

Comments

IRCTC — INTERNET TICKETING, CATERING

All complainats are advised to lodge complaints on http://www.irctc.com Portal for services in all business areas of IRCTC Ccatering, Internet Ticketing(E & I), Tourism(Tour packages and cab rental) and National Rail enquiry 139..

IRCTC — NON GENERATION OF E TICKET

This is in referernce to the booking of eticket using irctc website. A transaction of Rs 371 took place from my account but my ticket was not generated.I was booking a ticket from bhusawal to new delhi via amritsar express on 3 june 2010.i made transaction using my sbi atm cum debit card.
- ajay jamodkar
[protected]
ajay.[protected]@gmail.com
Subject: Online booking through irctc.co.in

Respected Sir,
I would like to get your kind attention on the problems faced by me while using Internet Booking facility to book my ticket for kalyan to pune on[protected] by train no-2525 on www.irctc.co.in. IRCTC web service is a disaster. You would reach peak of your frustration booking tickets online. The server threw a message 'Unable to retrieve due to communication failure' while I was booking my ticket on 18 Oct10 through irctc.co.in. I completed all process and payment gateways charged the payment but didn't issue me ticket. I got the message from irctc “sorry for Unable to retrieve your ticket due to communication failure” and Rs 152/-was charged from my SBI A/C No. [protected].Today also while booking the same problem is going on.
So, I request you sir please look in to this matter deposit the same amount in my SBI A/C at the earliest.
Thank You.

From Umesh R Shah
Email id- [protected]@yahoo.com
Mobile No. [protected]
I Booked the ticket on 4-1-12 from secunderabad to tenali. at the time of booking money deducted from bank account But Ticket was not booked. The Money will be refund or not.TransID [protected].
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    Indian Railway Catering & Tourism Corporation [IRCTC]
    Customer Care Service
    Customer satisfaction rating
    20%
    Complaints
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    1705
    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
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    Indian Railway Catering & Tourism Corporation [IRCTC] Address
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