[Resolved] IRCTC.co.in — online ticket booking | |
To Shri Lalu Prasad Yadav The Hon’ble Minister of Railways New Delhi Date: 17th May, 2008 suject: Online Booking through irctc.co.in Respected Sir, I would like to get your kind attention on the problems faced by the general public who use Internet Booking facility to book their ticket for their journey on www.irctc.co.in.IRCTC web service is a disaster. You would reach peak of your frustration booking tickets online. This low cost server always throws a message 'Unable to retrieve due to communication failure' whenever you search for station codes, check train no.s, check availability you name it.i was booking my ticket yesterday through irctc.co.i completed all process and payment gateways charged the payment but didn't issue me ticket.i got the message from irctc "sorry for Unable to retrieve your ticket due to communication failure' and i lost the Rs 60/-for this hell sorry word. just i want to ask who will return these Rs 60/- it is very painfull losing your Rs. without any cause . i woud like suggest in this condition, if custumer is not getting booked ticket the irctc should refund total money without make any charges. so i request to you sir please look forword this matter and make some rule and regulation regard this problem. so that general public can save their money and time. Thank you. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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Comments
Emergency
Respected Madam Mamata Benerjee,
The Hon’ble Minister of Railways
New Delhi
Dear Madam,
BOOKING OF 3 AC TICKETS IN TRAIN NO:2727 ON 18.06.2009 FOR 21.06.2009 TATKAL E-TICKET from VISAKHAPTNAM TO HYDERABAD RS.2144.00
ACCEPTED THE DEBIT CARD THREE TIMES AND DEBITED THE CARD THRICE AND DISPLAYED AS THE TRANSACTION NOT BEING DONE and RESERVATION IS NOT DONE
I have tried to book 2 tickets in the name of myself P.Uma maheswara rao and my relative Shri B.SURYA PRASAD FOR GODAVARI (2727) IN 3 TIER AC YESTERDAY i.e., 18.06.09 through my STATE BANK OF INDIA DEBIT CARD AT AROUND 10.34 AM and while it has acceped all the fields at the end it said that the ticket was not booked for the reason, " Bankers not in reach and transaction not accepted". Having thought, that the ticket was not booked, I have again tried for another time immediately, and fed all the information including the debit card details and this time also it was shown the same reason and regreted for not booked..
Having felt that this time also not got through, probably for the reason there is some wrong with the SBI DEBIT CARD, I have changed the debit card and tried another time without loss of time for booking the tickets in the same name ofcourse, by feeding CITI BANK CREDIT CARD in the same train and this time also the internet advised "that the tickets are not booked for the bankers not accepted the transaction.".
Having fed up with this nature of non acceptance, then i have sent my attender to the Railway station and as by the time the tickets in the Godavari train (2727) are over, we had to book tickets for the Garib Radh Express(2739) in the 3 tier AC to go to HYDERABAD with PNR [protected] at the MVP COLONY VISAKHAPATNAM RAILWAY TICKET COUNTER.
While the things are so, to my consternation, when I opened my mail in the night (18.06.09), I find 3 messages are the inbox stating that 3 tickets have been booked in Godavari train (2727) on the strengh of State Bank Debit card and also on CITI BANK CREDIT CARD in the same names and all the tickets are confirmed. I was perplexed and contacted the railway authorities in the night itself, and after prolonged discussion, they advised that I should contact you and detail the matter.. You would agree, that no prudent person book tickets in the same name, in the same train on the same date for making the journey.. Apparently, it was the mistake of the railway on line internet and displayed wrong message and caused booking of tickets again and again .
DETAILS OF THE TICKETS BOOKED :
DATE OF BOOKING 18.06.09 DATE OF JOURNEY 21.06.09
PNR NO: TRANSCT. ID AMOUNT PASSENGER NAMES
[protected] [protected] 2144.00 1. P UMAMAHESWARA RAO 2. B SURYA PRASAD
[protected] [protected] 2144.00 1. P UMAMAHESWRA RAO 2. B.SURYA PRASAD
[protected] [protected] 2144.00 1. P UMAMAHESWARA RAO 2. B SURYA PRASAD
I have now cancelled all the Godavari (2727) TATKAL tickets to facilitate you for allotting to other needy passengers and mailing you with a request to please look into the matter and see that I get back all the amounts that was erraneously debited to my cards accounts in the internet and credit the same to my card accounts as you would agree there was no mistake on the part of the undersigned. The cards are standing in my name only.
P UMAMAHESWARA RAO.
19.06.2009
The Hon’ble Minister of Railways
New Delhi
Dear Madam,
BOOKING OF 3 AC TICKETS IN TRAIN NO:2727 ON 18.06.2009 FOR 21.06.2009 TATKAL E-TICKET from VISAKHAPTNAM TO HYDERABAD RS.2144.00
ACCEPTED THE DEBIT CARD THREE TIMES AND DEBITED THE CARD THRICE AND DISPLAYED AS THE TRANSACTION NOT BEING DONE and RESERVATION IS NOT DONE
I have tried to book 2 tickets in the name of myself P.Uma maheswara rao and my relative Shri B.SURYA PRASAD FOR GODAVARI (2727) IN 3 TIER AC YESTERDAY i.e., 18.06.09 through my STATE BANK OF INDIA DEBIT CARD AT AROUND 10.34 AM and while it has acceped all the fields at the end it said that the ticket was not booked for the reason, " Bankers not in reach and transaction not accepted". Having thought, that the ticket was not booked, I have again tried for another time immediately, and fed all the information including the debit card details and this time also it was shown the same reason and regreted for not booked..
Having felt that this time also not got through, probably for the reason there is some wrong with the SBI DEBIT CARD, I have changed the debit card and tried another time without loss of time for booking the tickets in the same name ofcourse, by feeding CITI BANK CREDIT CARD in the same train and this time also the internet advised "that the tickets are not booked for the bankers not accepted the transaction.".
Having fed up with this nature of non acceptance, then i have sent my attender to the Railway station and as by the time the tickets in the Godavari train (2727) are over, we had to book tickets for the Garib Radh Express(2739) in the 3 tier AC to go to HYDERABAD with PNR [protected] at the MVP COLONY VISAKHAPATNAM RAILWAY TICKET COUNTER.
While the things are so, to my consternation, when I opened my mail in the night (18.06.09), I find 3 messages are the inbox stating that 3 tickets have been booked in Godavari train (2727) on the strengh of State Bank Debit card and also on CITI BANK CREDIT CARD in the same names and all the tickets are confirmed. I was perplexed and contacted the railway authorities in the night itself, and after prolonged discussion, they advised that I should contact you and detail the matter.. You would agree, that no prudent person book tickets in the same name, in the same train on the same date for making the journey.. Apparently, it was the mistake of the railway on line internet and displayed wrong message and caused booking of tickets again and again .
DETAILS OF THE TICKETS BOOKED :
DATE OF BOOKING 18.06.09 DATE OF JOURNEY 21.06.09
PNR NO: TRANSCT. ID AMOUNT PASSENGER NAMES
[protected] [protected] 2144.00 1. P UMAMAHESWARA RAO 2. B SURYA PRASAD
[protected] [protected] 2144.00 1. P UMAMAHESWRA RAO 2. B.SURYA PRASAD
[protected] [protected] 2144.00 1. P UMAMAHESWARA RAO 2. B SURYA PRASAD
I have now cancelled all the Godavari (2727) TATKAL tickets to facilitate you for allotting to other needy passengers and mailing you with a request to please look into the matter and see that I get back all the amounts that was erraneously debited to my cards accounts in the internet and credit the same to my card accounts as you would agree there was no mistake on the part of the undersigned. The cards are standing in my name only.
P UMAMAHESWARA RAO.
19.06.2009
dear sir!
i was reservered two tickets on 17th June and 21th June.during transaction transaction was failed.but till now my amount have not retuned.please return my both amount.details are given below:
(1)Ticket History
Pnr Number 0 Transaction ID [protected]
Train No 2312 Train Name KALKA MAIL
From Station (ALJN) To Station (HWH)
Date Of Journey 15-Sep-2009 Class SL
Boarding (ALJN) Resv Upto (HWH)
Date Of Booking 17-Jun-2009 Total Fare Rs 416.00
(2) Ticket History
Pnr Number 0 Transaction ID [protected]
Train No 2312 Train Name KALKA MAIL
From Station (ALJN) To Station (HWH)
Date Of Journey 12-Sep-2009 Class SL
Boarding (ALJN) Resv Upto (HWH)
Date Of Booking 21-Jun-2009 Total Fare Rs 416.00
my email id: [protected]@gmail.com
i was reservered two tickets on 17th June and 21th June.during transaction transaction was failed.but till now my amount have not retuned.please return my both amount.details are given below:
(1)Ticket History
Pnr Number 0 Transaction ID [protected]
Train No 2312 Train Name KALKA MAIL
From Station (ALJN) To Station (HWH)
Date Of Journey 15-Sep-2009 Class SL
Boarding (ALJN) Resv Upto (HWH)
Date Of Booking 17-Jun-2009 Total Fare Rs 416.00
(2) Ticket History
Pnr Number 0 Transaction ID [protected]
Train No 2312 Train Name KALKA MAIL
From Station (ALJN) To Station (HWH)
Date Of Journey 12-Sep-2009 Class SL
Boarding (ALJN) Resv Upto (HWH)
Date Of Booking 21-Jun-2009 Total Fare Rs 416.00
my email id: [protected]@gmail.com
Dear sir,
i booked two ticets 13 days ago but their some problem i.e in my account deducted money but ticet was not booked.
please no me about my money.details are given below:
(1)
Pnr Number 0 Transaction ID [protected]
Train No 2312 Train Name KALKA MAIL
From Station (ALJN) To Station (HWH)
Date Of Journey 15-Sep-2009 Class SL
Boarding (ALJN) Resv Upto (HWH)
Date Of Booking 17-Jun-2009 Total Fare Rs 416.00
(2)
Pnr Number 0 Transaction ID [protected]
Train No 2312 Train Name KALKA MAIL
From Station (ALJN) To Station (HWH)
Date Of Journey 12-Sep-2009 Class SL
Boarding (ALJN) Resv Upto (HWH)
Date Of Booking 21-Jun-2009 Total Fare Rs 416.00
i booked two ticets 13 days ago but their some problem i.e in my account deducted money but ticet was not booked.
please no me about my money.details are given below:
(1)
Pnr Number 0 Transaction ID [protected]
Train No 2312 Train Name KALKA MAIL
From Station (ALJN) To Station (HWH)
Date Of Journey 15-Sep-2009 Class SL
Boarding (ALJN) Resv Upto (HWH)
Date Of Booking 17-Jun-2009 Total Fare Rs 416.00
(2)
Pnr Number 0 Transaction ID [protected]
Train No 2312 Train Name KALKA MAIL
From Station (ALJN) To Station (HWH)
Date Of Journey 12-Sep-2009 Class SL
Boarding (ALJN) Resv Upto (HWH)
Date Of Booking 21-Jun-2009 Total Fare Rs 416.00
hsheidwiiedkjasiowuewedwdrwrfewrfer
hey i have pros abt d on my credit card was use by others how to catch him
To,
The Railway Minister
This is to bring to your notice regarding the cancellation of reserved ticket. I have booked a ticket for 3 person from vadodara to mumbai now i want to cancel the ticket but when i went to cancel the ticket the railway department is deducting Rs.40/- per person then I went through the rules of refund for reserved tickets(www.inidanrail.gov.in) I have found that in rules of refund its purely writen as
(a) If a ticket is presented for cancellation more than 24 hours before the scheduled departure of the train cancellation charge shall be deducted at the flat rate of Rs. 70/- for A.C First Class/Executive Class, Rs. 60/- for A.C. 2 Tier sleeper class/ A.C. 3 Tier sleeper class/ First class/A.C Chair Car, Rs. 40/- for Sleeper class and Rs. 20/- for Second class.
Can some body explain me the definition of Flat rate. as per my knowledge flat rate means on an unit i.e. on a ticket not per person
I request you and your department not to take cancellation charge for per person it should be per ticket so for second sleeper it should come be Rs.40/- per ticket because at the same time it is offered to another passenger and the reservation charges is paid by him also.
please look into this matter and hope will get a positive result form your department
The Railway Minister
This is to bring to your notice regarding the cancellation of reserved ticket. I have booked a ticket for 3 person from vadodara to mumbai now i want to cancel the ticket but when i went to cancel the ticket the railway department is deducting Rs.40/- per person then I went through the rules of refund for reserved tickets(www.inidanrail.gov.in) I have found that in rules of refund its purely writen as
(a) If a ticket is presented for cancellation more than 24 hours before the scheduled departure of the train cancellation charge shall be deducted at the flat rate of Rs. 70/- for A.C First Class/Executive Class, Rs. 60/- for A.C. 2 Tier sleeper class/ A.C. 3 Tier sleeper class/ First class/A.C Chair Car, Rs. 40/- for Sleeper class and Rs. 20/- for Second class.
Can some body explain me the definition of Flat rate. as per my knowledge flat rate means on an unit i.e. on a ticket not per person
I request you and your department not to take cancellation charge for per person it should be per ticket so for second sleeper it should come be Rs.40/- per ticket because at the same time it is offered to another passenger and the reservation charges is paid by him also.
please look into this matter and hope will get a positive result form your department
I have booked a ticket on 25.08.09 by koraput express train no.8006. Date of journey was 30.08.09 from
rourkella to howrah.The ticket amount has been deducted from my acount but i have not received it.pls send my ticket or refund my money in my account Thank U
rourkella to howrah.The ticket amount has been deducted from my acount but i have not received it.pls send my ticket or refund my money in my account Thank U
hi iam vishal
Dear sir,
i booked six ticets on 10/102009, 2 times but their some problem i.e in my account deducted money but tickets was not booked.train sabari exp.next day mail me that amount refunded to ur a/c.But im my a/c uptodate the amount is not credited dt.24/10/2009 11.30am
pls no me about my money
REFUNDED STATUS:
01
Refund Details
Cancelled Date Refund Amount Refund Status Receipt Number Refund Date
10-OCT-2009 Rs 2437 Refunded [protected] 11-OCT-2009
02.
Refund Details
Cancelled Date Refund Amount Refund Status Receipt Number Refund Date
10-OCT-2009 Rs 2452 Refunded [protected] 11-OCT-2009
so, kindly credit the amount on my A/c. as early as..possibly
i, very need ful
regards
G Satyanarayana yadav
E-mail;[protected]@gmail.com
cell:[protected]
Narayanaguda
Hyderabad
i booked six ticets on 10/102009, 2 times but their some problem i.e in my account deducted money but tickets was not booked.train sabari exp.next day mail me that amount refunded to ur a/c.But im my a/c uptodate the amount is not credited dt.24/10/2009 11.30am
pls no me about my money
REFUNDED STATUS:
01
Refund Details
Cancelled Date Refund Amount Refund Status Receipt Number Refund Date
10-OCT-2009 Rs 2437 Refunded [protected] 11-OCT-2009
02.
Refund Details
Cancelled Date Refund Amount Refund Status Receipt Number Refund Date
10-OCT-2009 Rs 2452 Refunded [protected] 11-OCT-2009
so, kindly credit the amount on my A/c. as early as..possibly
i, very need ful
regards
G Satyanarayana yadav
E-mail;[protected]@gmail.com
cell:[protected]
Narayanaguda
Hyderabad
i need a ticket to vizag
I want a e-ticket centre
i am a studant.
sarbjit singh
bholu
Lalu je Thank you
sir i got e-ticket in puri exp (tr.no) on 5--3-11 new Delhi to Allahabad through irct it was not conform my waiting was 257, 258, 259 at the time of dep. i could not get conformation and also not refund, as per rule if at the time of boarding my seat was not conform then i should have gotten automatically refund but it was not . i could traveled pl z refund my money .
DETAIL OF TICKET
PNR [protected]
PURI EXP (12816)
JO DATE 5-3-11
NEW DELHI TO ALLAHABAD
DETAIL OF TICKET
PNR [protected]
PURI EXP (12816)
JO DATE 5-3-11
NEW DELHI TO ALLAHABAD
Dear sir/madam,
19/4/2011 I booked two tickets form Secunderabad JC to Akiveedu for 11/05/11 in Narasapur Express (Train No.17256 ) Sleeper. I paid through Andhra Bank Debit card Rs.378.00 but due to connectivity problem, I could not get ticket. Same will repeat 20/4/2011amount paid though Andhra Bank Debit Card Rs.378.00 so please help me to return the total amount (378+378=756.00). As soon as possible.
Please do the need full
Regards,
B.VENKATA RAO
EMAIL:venkat.[protected]@yahoo.com
cell :[protected]
19/4/2011 I booked two tickets form Secunderabad JC to Akiveedu for 11/05/11 in Narasapur Express (Train No.17256 ) Sleeper. I paid through Andhra Bank Debit card Rs.378.00 but due to connectivity problem, I could not get ticket. Same will repeat 20/4/2011amount paid though Andhra Bank Debit Card Rs.378.00 so please help me to return the total amount (378+378=756.00). As soon as possible.
Please do the need full
Regards,
B.VENKATA RAO
EMAIL:venkat.[protected]@yahoo.com
cell :[protected]
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I have been facing problem in accessing irctc website since 28 apr 2009.I have booked a tkt in Patna Rajdhani for 03may 2009.This waitlisted tkt needs to be cancelled as i have got other tkt confirmed.My pnr no is [protected].Your customer care staff at[protected] are clueless about it and they get irritated very soon. May i request u to kindly cancel my tkt if possible.
Regards ...
R M JHA