[Resolved]  Jabong.com — Delay in Order Confirmation

Address:South 24 Parganas, West Bengal

Dear Jabong Team,

I had placed an order on Sunday (May 13th 2012) the details of which are as follows:-

1) Product Name - Adidas Deodorant Men Pure Game 150ML
2) Quantity - 1
4) Product ID - AD004FR72DCT-166415
5) Total Cost - Rs. 165
6) Order Number - [protected]

I had mailed you guys last night asking you specifically to confirm my order via email since I'm not available on phone. But in reply you guys have again sent me a mail saying my order is on hold since you cannot get through my phone. Why display so much of incredulity towards my mail? Where is the problem in confirming my order via email only? Please confirm my order immediately and send the product to my address as given to you..

Regards/ Apratim Basu
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Aug 13, 2020
Complaint marked as Resolved 
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Hello Apratim

We apologize for the inconvenience caused. We would like to inform you that your order was dispatched today and will be delivered at your shipping address within 5 working days.

We strive to provide a hassle free shopping experience.

With Regards
Jabong.com
Dear Team Jabong,

I have been repeatedly prodding you guys for 2 days now to provide me a solution to my problem but sadly you guys still haven't helped me out in any way. I had mailed you as well as posted on your Facebook page but I still haven't found my solution. All you have done till now is just apologize and apologize and apologize. While your sincere apologies are appreciated but do note that they aren't helping me in any way, all I want is a proper solution. I would like to continue shopping from Jabong but this so-called 'problem' that I'm talking about is preventing me from doing so.

Anyway, I'm going to copy-paste my mail over here AGAIN for your kind perusal. KINDLY READ IT CAREFULLY AND CHECK THE GIVEN IMAGE BEFORE YOU REPLY WITH ANOTHER APOLOGY. Here goes:-

I am having a peculiar problem. Every time I add something to the
shopping cart and click 'Proceed to Checkout' to confirm my purchase,
the options are all lining up next to each other in such a way that I
can't reach the 4th and the final option to confirm my purchase. Not
even a horizontal scroll bar is appearing so that I can navigate my
way to the right-hand side of the page to access the 4th option. This
dubious problem is not just happening on my computer but on other
computers as well. I have tried different browsers as well but to no
effect. Is the snag on your side? Perhaps some sudden glitches in the
programme files of your site or something? If not then please tell me
what I should do about this problem since I'm not being able to buy
anything from Jabong anymore. I'm herewith attaching a screenshot for
your kind perusal. You'll understand what I'm trying to say once you
have a look at the pic.

Kindly reply fast.

Regards/ Apratim

Dear Apratim,

We understand your concern and for placing your order you can call our helpline number[protected], and our customer support team will place an order for you. In this case you just tell them the SKU number of the product that you want to purchase and they will do the order placement for you. SKU number is written below every product on our website.

Kindly let us know if you want any further assistance.

Warm Regards
Jabong.com
Dear Team Jabong,

As usual the help line is busy, so I have mailed you guys to place my order for the following products:-

1) MEN's Lotto Earth Deo - SKU LO085FR67SRS

2) WOMEN's Dove Go Fresh Energising Grapefruit & Lemongrass Deo - SKU DO837FR18KEN.

Attaching herewith the product photos for your reference.

Please place the order for these two and send me the confirmation number so that I can confirm my order and get the shipment asap.

Warm Regards
Apratim

Hello Apratim

We hope that your query stands resolved. Please let us know if there is anything else we can do for you.

With Regards
Team Jabong
dear jabong
i want to state that my order is still not confirmed by you because i didnt picked up your confirmation phone. please verify my number and call it once again to confirm my order status. oreder no.-[protected] and my verification no. is [protected]
by sudershan wadhwa

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