[Resolved]  Janatha Hardware - Parryware — Bad treatment for customers


Dear All,

Last week I was browsing on Justdial for 'Parryware dealers' in chennai and I got the name of Janatha Hardwares/paint/Sourcing shop in Royapettah.

I had called them up on 28131031 and spoke to Mr.Hitesh (The supposed to called owner) and explained to him the requirement. On hearing the same he had informed me that they donot have any display at the shop but he can check with the brochure and asked me to send an email. I told him that I was coming to e nearby place that evening and will drop in to see the sanitaaryware - parryware closet. But over the phone i had asked him the details of the closet (the model cost Rs.1875/- as informed by him) and he gave me the pricing and other details adn also told that 'we can negotiate the price when u come in to buy the sanitaryware'. Since I was specific on delivery, I had asked him if he will do free delivery and he asked me the address. I gave him the same and he informed me the excat words 'No problem madam, we can do it'. I rechecked insisting on the delivery part as we are working people and was difficult to go take delivery. He still reinsisted stating 'madam, we will give the free delivery, no problem'. On getting this assurance we went to the place on the same evening, but Mr.Hitesh was not there. We informed the guy there that we had spoken to Mr.Hitesh and we wanted to see the closet. The sales guy showed the same and since we info him that Mr.Hitesh asked us to negotiate and had stated free delivery, he was ready to do the same.

But we were particular that we shouldnot negotiate or get it when the Owner was not there, as the sales guy was also not aware and hence told the sales guy that we will come back to ake the closet and speak to Mr.Hitesh that time.

Today when we went to shop and asked for the same, we had informed the sales guy to check with Mr.Hitesh on the pricing an ddelivery. Mr.Hitesh was so mean to object saying he never mentioned any such thng. We immediately called him on his mobile [protected] and he said 'yes that day i thought we can give, but today i cant give. Do wat u can.' so we insisted stating 'We came back here only for the words he promised and not for anything else'. Mr.Hitesh replied saying 'Iam a businessman and i donot have anytime for all this why are u unncessarily calling up for Rs.25/-. Put the phone down'. We toldhime that 'In business word of mouth was more important and that too he had promised and asked y he had to change now'. He replied saying 'Listen I have lot of things happening and donot have time for all this. Yes, I agree i told that I will negotiate and give free delivery, but now I donot want to. Moreover U r just buying one piece, I have so many customers who are corporate who r more important than peple like u'.

Dear all, We were really hurt with this kind of behaviour which is totally RUDE AND RUTHLESS. I wish such big brands like Parryware have to have good dealers who treat customers as Human adn not as beggars

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Aug 13, 2020
Complaint marked as Resolved 
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