[Resolved] Jaypee Greens , Greater Noida — Major Change in Flat Layout. Not willing to refund the Booking Amount
We booked two flats in Starcourt -3 projects of Jaypee Greens, Greater Noida in preliminary booking in the year 2007, based on the layout and specifications mentioned in their e-brochure. We have made the payments of more than Rs 21, 00, 000 to the company by cheque.
In response, we received two copies of Provisional Allotment Letters dated 19.01.2008, along with the building plan, floor plan of said flats and the ‘Acknowledgement Form’, offering provisional allotment of Flat No 502, 202 in STR-3.
However, on careful scrutiny of the floor layout plan, it was observed that layout of said flat was altered in such a way that core benefit of frontal Golf course view of main Living room balcony, Study and Master Bedroom have been lost.
Finding the changes unacceptable, we refused the initial offer of allotment and requested for refund vide letter dated 15th Feb, 2008.
Our above view point has been explicitly conveyed to their office on many occasions in verbal form & written forms through emails dated 25th August, 08, 12th Sep, 08, and during our visit to their Greater Noida Sales Office on 11th Sep, 08 and finally to their Noida Sale Office on 29th Spt, 2009, requesting refund of the total amount paid against both the flats. We also held two meetings with their Mr Sumeet Sharma- Manager Sales, Mr KC Batra, Director- Commercial and Mr Pawan Bhargawa, VP-Sales and apprised them of the outstanding issue & our disagreement with the said allotment.
We further reminded vide letter dated Nov 5, 2008, Nov 27, 2008 to their Marketign & Sales and Commercial departments ( Mr Akash Roongta, Mr Rohit Sanga) but received no response to our request. Finally we wrote a latter to their Director -Commercial, Mr K C Batra and Mrs Rita Dixit, CEO requesting their intervention.
It was utmost disgust and shocking to receive a cancellation notice from their AGM- Legal & Corporate Affairs, threatining of forefeiting the entire amount paid to them, instead of showing considerate veiw point and providing solution to our outstanding issue.
In their defence, they have cited terms & conditions of the 'Booking Form' which is full of one sided clauses aimed at solely benefitting their company and being document of preliminary offer, can not stand in court of law, as agreement.
It seems that Management of M/s Jaypee Greens has neither any concern for their customers nor are willing to resolve their issues. The organization is only interested in pocketing its customers hardearned money with the help of cunningly designed 'Bookign Forms'.
Through this complaint posting we, intend to -
a. Once againt request the top management and Board of Directors to take note of state of affairs in their company and show genuine concern to its customer's voice.
b. Warn the Commercial Directorate and Its Department of Legal Affairs of the company to stop exploiting its customers by citing terms and conditions of the 'Booking Form' which is absolutely one sided and seems to be designed to cheat the customers.
c. Advise all prospective customers to beware of the intentions of M/s Jaypee Greens and must read the Booking form and its content very carefully before paying their hard earned money to the company.
Ragini Paliwal & Achal Paliwal
Complaint marked as Resolved Aug 14, 2020
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