[Resolved]  Jet Lite — HORRIBLE EXP--ANT IN MY COFFEE

Address:Maharashtra

HI,



THIS IS PRAGATI .A REGULAR CUSTOMER OF JET AIRWAYS…I WAS TRAVELING BACK FROM LUCKNOW TO MUMBAI IN JETLITE ON 12TH SEP.



AND A DISASTER HAPPENED…..THERE WAS AN ANT IN MY COFFEE WHICH I GOT IN NOTICE OF THE STAFF MEMBERS AND I ALSO WROTE A COMPLAINT AND TO MY SUPRSE HAVE NOT RECD ANY REVERT FORM YOU ALL.



An AIRLINE IS CONSIDRED TO BE NO 1 WHEN IT COMES TO CIUSTOMER SERVICE BUT I AM SHOCKED TO SEE SUCH “CASUAL APPROACH “AND NO RESPONESE.



EITHER YOU ALL ARE EXTREMELY BUSY WITH I DON’T KNOW WHAT AND THAT COULD BE THE REASON OF NOT RESPONDING OR MAY BE YOU ALL HAVE TO DEAL WITH SO MANY COMPLAINTS AND HENCE SUCH APPROACH.



I NEED AN APOLOGY OF THE SAME ALONG WITH TH COMPLETE REIMBURESENNT OF THE AMOUNT I PAID FOR SUCH A HORRIBLE EXPERIENCE...



PLEASE JUSTIFY!!!







Regards

Pragati Chugh







|Service Quality||West||Kaya Skin.|

You can reach me at: Phone: |Mobile: [protected]|

email: [protected]@maricoindia.net
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Aug 13, 2020
Complaint marked as Resolved 
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Jetlite — Horrible Experience!

My experience with Jet Lite (Mumbai to Goa and back, May 2008) was a complete disaster!

I bought its marginally-lower priced ticket expecting the high service standards of Jet with some compromises in terms of in-flight meals and other comforts. Instead, what I got was horribly delayed flights both ways (4 hours late from Mumbai and 3 hours late from Goa), stale food that gave me and my child a bad tummy, and shoddy in-flight service by all accounts. What is worse, informal enquiries at the airport with other frequent fliers told me that Jet Lite flights are ALWAYS late! Lastly, the ClearTrip booking rules for JetLite state that children between 2-12 yrs of age fly at 50% of fare, but I was charged a full 100% of the fare.

When I think about the fact that the flight fares were only marginally lower than Jet or Kingfisher's main flights, Jet Lite certainly tops the list of airlines to avoid !!!

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