Joyalukkas M G Road Blr — DO NOT BUY GOLD HERE !!! They Con people

8 Reviews
 Pia_ss on Jan 7, 2011
Most Pathetic & Crappy Staff – Unbelievably Poor customer Service.

I visited Joyalukkas on M G road to buy bangles on 1st week of Oct 2010. They had nice collection but dint have proper size ( we needed 2.2 size and they has 2.3). We liked one design and placed an order (47.2gms) which they said will take 20 days..
I paid the entire cash of 1 lakh in advance. The rate for that day was Rs.1834/gm.

After 30 days when we went back we got the bangle of same design but a different thickness and the bangle dint look like the one we ordered.
I informed the staff that i need same thickness like the bangle we ordered & they asked us for 20days more time.. After several follow they once again got a bangle of a smaller thickness & not the one we ordered.
I was extremely upset & asked the staff that they need to give us some discount as i had paid the entire money & now i cant even take the refund bcoz the gold rate has gone up.

Finally after 3 months wait on 6th Jan 2011 we got the bangles we ordered with 5 gms more weight than what we had ordered(52.7) .. when i spoke to the senior staff ( Alwin WIlson) he was very rude and dint know how to speak the customer .. He kept calling his manger for help and went on in Malayalam which we dint understand & kept banging the receiver with an angry face.. He did not understand what we were trying to say & he also said it’s not their problem it was the goldsmith who had messed it up!!!!!!!!!!!!!!!!!!!! (WOW ...Unbelievable right???)
I was persistent & refused to pay the extra amount (some 11k) ( rate Rs.1900) and asked for a discount as we dint have any spare cash for the month.

Later we spoke to the manager & he said he can’t help & asked us to take our money back and leave. That is the last thing you expect in service after waiting for 3 months..
After which i lost my temper & started to shout in front of all the other customer's that why should i lose the money for the stupid mistake they did when the gold rate has gone up(Rs.1910). If I have to buy the same gold outside taking the money back it will easily cost me 3,000 more.

I have also come across few other people who has also told me that they always take orders increase the gms with out customers approval.
Being in Bangalore you cant find even a single staff who can speak good English or Kannada for that matter..

I am looking for the Directors mail id to complain on the same. SO requesting you all to be very carefull if you want to purchase here or I would suggest PLZ DO NOT BUY ANYTHING FROM HERE AS THEY DON’T RESPECT THEIR CUSTOMER & also have the most Pathetic & Crappy Staff..
Complaint comments  7 Comments     Updated: Share0Tweet0Share0


hope this link could be useful for u
I agree that Joy alukkas is cheating every malayalee, who is buying Jewellery from them.
They offer loyalty cars, they offer everything and cheats you.
Don.t buy anything from them.
You can see a lot of cheating stories about them in the internet
Reach consumer court dude and spread the word everywhere you go on net like fb, tweeter, mouthshut.
Even i had very bad expirence on my 1st visit to Joylukkas at Dickenson road in the month of April 2013. The shop was crowded & i understood it and waited with patience for 1 hr somebody to assist me but one of the customer came just 5 mins back & they was assisted immediatly. When i questioned the staff abt it he said we didnt notice you & when i asked for the manager he responded very harshly saying the manager is in Kerala. I yelled at them & walked out. THEY DO NOT KNOW TO TREAT THE CUSTOMERS. But when i went to neighbouring shop which was crowded double the Joyalukkas still a staff came to us spoke very gently & instructed the other staff to assist us, we hardly waited for 15 mins & they assisted us.
We arrived from UK and happen to see this shop yesterday ask it was open. I can't believe people can offer such a poor service and stil exist. I guess this is beginning of the end. Get your act together if you want to survive.
Dr Rattehalli

Hi everyone, My husband wanted to buy a necklace set for me and as I was away he asked them if he could take some pics and send them to me and so they said yes but he has to pay 3000 in advance for the pics not telling him it was non-refundable.and so he paid thinking it was refundable Since we were not satisfied with the collection and their high wastage rates we decided we were not going to buy it. And when my husband had asked for the 3000 they said they wouldn't return it, not even half of it.So we decided to get something for that money (3000) and for 1 gram of gold earrings they charged us 5000 for which they charged us too much wastage.We had a very bad experience.they are cheats... If you would like to spoil your day and want to be ripped off then this is the place...This is vijayawada JOYALLUKAS
Hi All,
I went to MG road store for ear pearcing from Whitefield and found they do not have an ear gun machine that would just cost few hundreds of Rupees.. After speaking to different staff members and found no proper response I decided to speak to the floor manager and none had the courage to speak to me... Finally the best excuse given by the staff was they did not have the gun shot in their store since they were having an exhibition in Whitefield. So I decided to go to Whitefield and in the meantime... We were starving from morning so decided to have lunch and we had parked our 2 two wheelers in their basement with 200 Rs payment which was refundable but I informed the security person stating I will back in 10 to 15 mins which was not the case as I had walk far to find an hotel along with my two kids and ended coming back after an hour so I was told I would not be refunded until I get the signature from the staff member.. Now things got more worst as I had leave my kids in the road to take care of them and explain the drama again in showroom ... Finally I was humiliated with the least human courtesy and was told it will not be refundable... Please.. All I can say is not to repeat this with anyone... Special teachings are the basic needs for all staff which they completely lack... applicable each staff member and special person to be mentioned is Pradeep ...heights of cheating customer!!!

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    Joyalukkas M G Road Blr - DO NOT BUY GOLD HERE !!! They Con people

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