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[Resolved]  Kajaria Ceramics — Defective Wall Tiles

I have purchased wall tiles of Kajaria Ceramics (advertised as Joint Free Wall Tiles) for one of the bathroom at my residence. Firstly, these tiles are not not joint free and are defective. Secondly there is no standard maintained even in the printing of the tiles, it varies hugely from box to box. I brought the matter to the dealer, Turakhia Innovation, from whom the tiles were purchased & he put up the complaint to the Company. The Company representative, Mr. Mihir, visited my place and confirmed that there was a defect in the tiles, but since quite a few of these tiles were already affixed, he said that the Company would provide me with some monetary compensation and that someone from the company would come and take sample of 2 defective tiles . Its been 40 days but nobody has bothered to collect the tiles inspite of my following up with Mr. Mihir. Now, today he tells that the Company cannot do anything about this as the "Project" is too small and the wall tiles have been already fixed. This is nothing but cheating the small consumer. I request you to kindly look into the matter and help.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  3 CommentsShareTweet

Comments

It is rediculous. Inspite o[censored]sing well known brand like Kajaria if this is the scenariao than this means our Consumer Court pepole are sleeping & mafacturers are just playing with law.
I am an importer of tiles from Malaysia and are looking for a good source in India. But not Kajaria...for now.
I am an accountant working in Dubai, I had a bad experience while I was renovating my house in India Trivandrum, From kajaria website I selected the Isabella brown wall tiles and I told my brother in India to get this from Benoy Marbles & Granites, Ambalamukku, when fixing we found out the tiles got curves and the corners are coming with curves, the dealer response was very bad and rude. Eventhough I did not ask for an exchange or anything the service people were talking to me over phone like Dada's and somehow I tried to get the manager's moblle No. and he was not even answering my call.
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