[Resolved]  Kallada Travels — Never Travel in Kallada Travels ( G4 )

Reliance Capital Ltd — Never Travel in Kallada Travels G4

My mother was traveling from Guruvayoor to Bangalore on 17th March 2009 in Kallada G 4 series . Since our one month old puppy also was with her, we had contacted travels people in advance to check whether she can take the puppy along with her. They had confirmed us that there was no problem in taking our puppy along with my mother in the bus. They had given her 1st seat in the bus. Puppy was sleeping in my mothers lap and it had not even made bit noise. Once the bus reached Vadakenchery they stopped the bus and asked the passenger to board another bus of Kallada travels G4) ( Bus which was coming from Ernakulam ). It was night around 12'o'clock. When my mother was boarding the bus they told her that she cannot travel with the puppy. She explained them that it was agreed by there office people in Guruvayoor but still they didn’t allow her to travel. Passengers and the driver of the bus which came from Guruvayoor also explained them the same and also informed that the puppy had not created any sort of trouble in the bus. But the bus people where so rude that they asked my mother to get out of the bus at 12 in the night.
Please note my mother is 54Yr old traveling alone and she was asked to go out of the bus at night 12'o Clock. Seeing my mother, who did not know what to do, one good person and his wife also got out of the bus along with her. They also had to cancel there journey, they took a taxi and dropped my mother back to our native in Guruvayoor.
It was a real cruelty done by Kallada G 4 series. I am lodging a complaint in consumer court and women’s protections cell

bstrds... fckrs... bldy mothrles ... how can they do this? i suggest you to go and hit the person who agreed to take puppy first. hit him with a rode. if he agrees its his resposibilty to take care of passengers. that also ladies. I say all kallada bstrds are like this. no responsibility. nothing. never book in this bus. never ever.

Hello Sir,
On 11th night from Pune to Hyderabad I have booked the Ticket. I am carrying with me two boxes of luggage which is less than 5 KG.Initially the Driver asked me Rs.150 per box then I asked to give me receipt for the same.Then he denied and removed my luggage from the bus.He not only removed my luggage but also removed another Passenger Mr.Prasad Luggage too as he also denied to pay the bribe.But he is a bit lucky that he has taken the ticket from the local tour operator so he was accomadated in another bus.I also asked him if at all it has been mentioned any where in the bus or ticket I will accept.But the two drivers refused to answer me.Even I tried to contact the Higher authorities as the time was around 9:00 P.M no body lifted the phone or I received a phone from any body to help me.Later even though I told him that I will give him the money but he has not entered my Luggage and the bus has left from the place without paying back the money to me as the ticket booked by the APTDC-Hyderabad office. Later I tried to catch another bus but I was not having enough money so I have to take Taxi and came to Hyderabad because for the taxi I can pay the money after I reach my destination.I have booked the APTourism because it is Govt Service and the speed limit will be maintained and the important point is it will enter into the CITY where as Private Bus leaves outside the city.Now it seems to me better to go with Private travels as they can accomadate me in other bus.The Bus no is AP09Y2587 date of travel 11/7/2009 and MR no is 319634. I need a reply from the concern authorities within 48 hours otherwise I will be approaching Consumer Forum/Court/SHRC for Justice.

P.Mallikarjuna Reddy,
Area Business Manager,
Mithila apts, Himayathnagar,
Hyderabad
Ph: [protected]

Jagdish, Chittadi Estate & p o, Kottayam . Sir,

I had booked a ticket a ticket from Kottayam to Bangalore by Kallada Volvo on[protected]. The booking was made for travel on[protected]. from their office near Axis Bank, Kottayam. They confirmed the seat no J4 on payment of Rs. 900 and a receipt was issued. On[protected] at about 4.45pm ( scheduled time of the bus comming from Kottarakara ) the agent asked my son who was travelling to board the bus. Just before the bus left around 5.00 pm the agent asked my son to get off this bus and promised to put him on another Volvo comming later. Taking his word my son boarded off the bus. The agent was trying to leave the scene after this.( He was smelling of liqour). Finally another Volvo belonging to Sharma travels came and after a lot of pleading and persuation, they agreed to take him in the last row otherwise meant to dump baggage and their blankets.
Since my son was a young lad he was able to rough out the journey. My sincere advice to all fellow passengers is please dont board off the bus youre booked on. Never hand over your ticket to anyone.

Hi,
I travelled by Kallada travels (Suresh Kallada) from Cochin to Ernakulam on[protected]. I am writing this to tell the horrible experience we had with Kallada during that trip.

> 1. The travel was advertised to be in volvo bus. B7R from Cochin-coimbatore and B9R from Coimbatore-Hyderabad. The B7R was in such bad condition - bus body was loosely hangning in some parts, inside bus water was leaking from under baggage place, the baggage place itself was plastered using cellotape, AC was not working properly, entertainment system was not working, bus was in need of serious repair (we had severe back pain after few hours of travel).
> 2. The B9R which we were supposed to get in from Coimbatore was not available at Cbtr. We were told that it had some engine problem and the bus change would be done 80km from Cbtr bus stop. We came to know of the real problem at that place - adulterated diesel was filled in bus, mechanic had come from volvo and it was said that it would not be possible to repair the bus that day. No information was given on whether an alternate arrangement would be provided or how they are going to handle this situation.
> 3. We had to travel again in the B7R bus not being sure for how long. Then we were told that the bus change would happen during dinner place. That also did not happen.
> 4. Finally the change in bus happened during late night (1:30am) at some isolated place in the highway. The change was with a B9R which was coming to Cbtr from Hyderabad. We all woke up from our sleep, had to take all our luggages from this bus to the new bus. Same case with the people in another bus. Most people in the other bus were confused and had no idea of what was happening, some of them still were in the same B9R bus thinking they will be continuing the trip in the same bus. No Kallada employees were properly communicating what was happening. COMPLETELY UNPROFESSIONAL!
> 5. The places were the bus stopped for food (lunch, dinner etc) were pathetic. The conductors was shabily dressed with chewing pan.

= Is this the way a customer is treated when a customer is paying so much for a comfortable travel?
= Service in same route from another provided provides a better service (same bus from Cochin-Hyd, bus which was serviced properly, bus employess professional & properly dressed, and better customer service) at a lower price.
After the trip, I came to know that this was not a one-off incident and had happened with Kallada before even in Bangalore-Kerala route through friends experiences and reviews in internet.
I have decided never to take Kallada travels for any of my future trips. Thank you.

Thanks,

A correction in above comment
Cochin/Ernakulam to Hyderabad on[protected].

Worst service i ever seen from any travels, except kallada. Kallada is too worst. last week me and my wife travelling from Aleppy to Bangalore. we booked the ticket in Kallada AC Volvo. We get on bus at 5.30 PM Saturday, The bus got seized at kerala check post because, the bus was carrying too much goods without paying sales tax to kerala Govt. So they seized the bus at 11.30 PM, we were waiting up to 5.00 AM next morning to they will arrange another bus, they were not at all serious about to arrange another bus, Then all passenger did few minute strike in NH, Then police called Kallada manager, 6.30 AM he arranged another bus, that bus also not good. We lost 7 hours in kerala check post, next day (Sunday) 3.30 PM we reached Bangalore. Horrible service,