[Resolved] Kallada Travels — Poor bus service | |
Kallada Travels www.kalladatravels.com I traveled from Kottayam to Bangalore on Volvo bus of Kallada travels. The bus is supposed to arrive Kurvilangad at 6:45 pm but it arrived at 7:30. Local public said it is usual for Kallada travels .Once it had arrived at 8:15 pm instead . I was happy to get into it but to my seat was the back seat and had a very little push back. That too was ok, but by 1 pm the tyre has gone flat and the Air suspension had failed . Then the journey was hell. The bus was behaving woese than th usual local bus. A small jerk would shake us up and down 10 times and it got worse several times. There was not a single soul sleeping . I was tossed up and down the whole night. The conductor said he was helpless and all had to bear. Every one said that kallada buses are old and all had similar experience earlier. every time they have some or other problem.I wanted to register a case in consumer court for compensation . Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
You can expect much worster situation in Kallada...I hate kallada...
Reply
Kallada is the worst travele from bangalore to kerala...I prefer SPS Rukma.They are much more customer friendly and punchual...
Hi,
I travelled by Kallada travels (Suresh Kallada) from Cochin to Ernakulam on[protected]. I am writing this to tell the horrible experience we had with Kallada during that trip.
> 1. The travel was advertised to be in volvo bus. B7R from Cochin-coimbatore and B9R from Coimbatore-Hyderabad. The B7R was in such bad condition - bus body was loosely hangning in some parts, inside bus water was leaking from under baggage place, the baggage place itself was plastered using cellotape, AC was not working properly, entertainment system was not working, bus was in need of serious repair (we had severe back pain after few hours of travel).
> 2. The B9R which we were supposed to get in from Coimbatore was not available at Cbtr. We were told that it had some engine problem and the bus change would be done 80km from Cbtr bus stop. We came to know of the real problem at that place - adulterated diesel was filled in bus, mechanic had come from volvo and it was said that it would not be possible to repair the bus that day. No information was given on whether an alternate arrangement would be provided or how they are going to handle this situation.
> 3. We had to travel again in the B7R bus not being sure for how long. Then we were told that the bus change would happen during dinner place. That also did not happen.
> 4. Finally the change in bus happened during late night (1:30am) at some isolated place in the highway. The change was with a B9R which was coming to Cbtr from Hyderabad. We all woke up from our sleep, had to take all our luggages from this bus to the new bus. Same case with the people in another bus. Most people in the other bus were confused and had no idea of what was happening, some of them still were in the same B9R bus thinking they will be continuing the trip in the same bus. No Kallada employees were properly communicating what was happening. COMPLETELY UNPROFESSIONAL!
> 5. The places were the bus stopped for food (lunch, dinner etc) were pathetic. The conductors was shabily dressed with chewing pan.
= Is this the way a customer is treated when a customer is paying so much for a comfortable travel?
= Service in same route from another provided provides a better service (same bus from Cochin-Hyd, bus which was serviced properly, bus employess professional & properly dressed, and better customer service) at a lower price.
After the trip, I came to know that this was not a one-off incident and had happened with Kallada before even in Bangalore-Kerala route through friends experiences and reviews in internet.
I have decided never to take Kallada travels for any of my future trips. Thank you.
Thanks,
I travelled by Kallada travels (Suresh Kallada) from Cochin to Ernakulam on[protected]. I am writing this to tell the horrible experience we had with Kallada during that trip.
> 1. The travel was advertised to be in volvo bus. B7R from Cochin-coimbatore and B9R from Coimbatore-Hyderabad. The B7R was in such bad condition - bus body was loosely hangning in some parts, inside bus water was leaking from under baggage place, the baggage place itself was plastered using cellotape, AC was not working properly, entertainment system was not working, bus was in need of serious repair (we had severe back pain after few hours of travel).
> 2. The B9R which we were supposed to get in from Coimbatore was not available at Cbtr. We were told that it had some engine problem and the bus change would be done 80km from Cbtr bus stop. We came to know of the real problem at that place - adulterated diesel was filled in bus, mechanic had come from volvo and it was said that it would not be possible to repair the bus that day. No information was given on whether an alternate arrangement would be provided or how they are going to handle this situation.
> 3. We had to travel again in the B7R bus not being sure for how long. Then we were told that the bus change would happen during dinner place. That also did not happen.
> 4. Finally the change in bus happened during late night (1:30am) at some isolated place in the highway. The change was with a B9R which was coming to Cbtr from Hyderabad. We all woke up from our sleep, had to take all our luggages from this bus to the new bus. Same case with the people in another bus. Most people in the other bus were confused and had no idea of what was happening, some of them still were in the same B9R bus thinking they will be continuing the trip in the same bus. No Kallada employees were properly communicating what was happening. COMPLETELY UNPROFESSIONAL!
> 5. The places were the bus stopped for food (lunch, dinner etc) were pathetic. The conductors was shabily dressed with chewing pan.
= Is this the way a customer is treated when a customer is paying so much for a comfortable travel?
= Service in same route from another provided provides a better service (same bus from Cochin-Hyd, bus which was serviced properly, bus employess professional & properly dressed, and better customer service) at a lower price.
After the trip, I came to know that this was not a one-off incident and had happened with Kallada before even in Bangalore-Kerala route through friends experiences and reviews in internet.
I have decided never to take Kallada travels for any of my future trips. Thank you.
Thanks,
A correction in above comment
Cochin/Ernakulam to Hyderabad on[protected].
Cochin/Ernakulam to Hyderabad on[protected].
I travelled by Kallada Travells(Suresh Kallada) on 8th Dec 2012. I have booked the ticket from Erode to Pune in front seat(E3). When it reached in Bangalore, they were shifted the bus and said that the seat number will not change. But when I entered in that second bus, they said that my seat no.is L4(In the last row). 3 other persons have the same experience. We argued that the entire journey should be in the same seat no.that we have booked. But they are ready to help us. At last I cancelled the ticket and get a ticket in Neetha Travels in Front seat... I will never travel in Kallada Travells. Its very Bad Service...I suggest you that Plz try to avoid travel l in Kallada Travells...
Chennai to Ernakulam.The bus was late by 1hr and 15 mins. I am done with kallada, never again!
WORST SERVICE from KLLADA TRAVELS
i had travelled from ernakulam to bangalore on 6 June 2014.Journey fare was Rs.1400
Bus started at 6.30pm from vyttilla. went unnecessary to irinjalakuda to the owners place. picked up 2 guys, spent an hour infront of the owners house i guess. driver went inside the house and came out after an hour. Finally reached trissur at 10.30pm
Worse part is bus stopped at hosur at 7.30 am on 7 June 2014 without any reason. Then after probing from travelelrs driver finally disclosed the fact that service is only till hosur as the bus had permit only in kerala tamilnadu. by 9.30 a pathetic pick up cab had reached hosur to pick the travellers.
It was a 14 seater cab and more over people were sitting on their luggages,
Guys please stop using kallad atravels especially during peak season, weekends. they are least bothered of travellers convenience. they just want money.
Mr. Suresh Kallada you might be rich but not far off from a disaster.
i had travelled from ernakulam to bangalore on 6 June 2014.Journey fare was Rs.1400
Bus started at 6.30pm from vyttilla. went unnecessary to irinjalakuda to the owners place. picked up 2 guys, spent an hour infront of the owners house i guess. driver went inside the house and came out after an hour. Finally reached trissur at 10.30pm
Worse part is bus stopped at hosur at 7.30 am on 7 June 2014 without any reason. Then after probing from travelelrs driver finally disclosed the fact that service is only till hosur as the bus had permit only in kerala tamilnadu. by 9.30 a pathetic pick up cab had reached hosur to pick the travellers.
It was a 14 seater cab and more over people were sitting on their luggages,
Guys please stop using kallad atravels especially during peak season, weekends. they are least bothered of travellers convenience. they just want money.
Mr. Suresh Kallada you might be rich but not far off from a disaster.
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+91 480 329 0200
+91 80 2597 3061
+91 80 6730 9294
16/12B, Main Road, Tana, Irinjalakuda, Kerala, India - 680121