[Resolved]  Kallada Travels — Kallada Bus went without stopping and picking passengers

Address:

Alappuzha, Kerala

Horrible experience with booking in Kallada Travels.

I have booked a ticket in Kallada travels (non-AC sleeper – Alleppey to Bangalore) for 20th may, 2013. The scheduled time was 6:15 from the kallada Alleppey office YMCA Junction; but bus came 45 min late and not only this; the bus didn’t stop at the Alleppey stand and went without picking passengers. There were total 5 Passenger missed out.

The kallada office personals taking no responsibility about this and telling me they are helpless. While calling to their customer care no.[protected] it was showing number out of service, so pathetic, tried another mobile number ([protected]), this time one guy picked and confirmed that it belongs to kallada,Kochi Office, Chittor road. But as soon as i told my problem that this guy stopped speaking and not speaking at all. i disconnected the call and called again, this time my call was not being taken. it shows real avoidance of customer concern and safety.

I felt Kallada Travels knows only to take money from customers, and later no care about their travel comfort, Time and safety. It was a very frustrating and bad experience for me, waiting more that 2.30 hrs in heavy rain and catching another KSRTC bus to Bangalore; paying extra Rs 400/-.

I will never ever gonna hire service from Kallada travels from now.