[Resolved]  Kasna Indane Gas Service, Greater Noida — GAS REFILLING PROBLEM

Gas connection no. K-17395.
I had given request for my address change and booking of gas on 20th July 2008. Gas booking was done but no address change was done. Inspite of regular follow up at gas agency no service for the gas refill was provided. On 26th Aug 2008, gas agency people replied me that address change had not been made, only the booking had been done. So, I again requested for the address change. Address change was made but no gas cylinder was supplied. I went to Kasna Gas godown on 27th July 2008 and requested for an urgent gas cylinder supply at the godown itself to which they deneid saying that the gas cylinder will be supplied at home address only. On 02nd Aug 2008, they told me that I need to again make booking. I said to book the gas, but make it on urgent priority basis for which they agreed and said that gas will be supplied on 03rd August 2008 but no service request was made. Till today 06th August 2008, inspite of daily followup by visiting both gas agency and by telephone, no gas supply has been made. Since beginning these officials are saying that they will supply the gas within 4-5 days but it has been around 17 days but no service request has been made.
Request you to take necessary action for the same.
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Aug 14, 2020
Complaint marked as Resolved 
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I had booked a gas with Kasna Indane gAS Service on 4th April 2011. The gas was not delivered within 15 days( mentioned by them). Again contacted and they said that it would be delivered within 2 3 days. But it never happened. Contacted them again today and they said that the gas was cancelled as we were not home. A total lie because whenever the consumer is not met at home they paste a sticker mentioning the same. Also confirmed with the delivery man( he came to give someone else's gas) that they have not come from the last one month..

Does this mean that the agency or its employees are doing blackmarketing ??? Is there any way to track these people. I think as they are the only gas providers thats why they are behaving so careless..
Kasna Gas Service Greater Noida Alpha -2

My connection no. is K23473

F-218, Gulmohar Estate P-1 Greater Noida

I have been facing this problem since26 days. I have done booking 26 days before but they are so useless to even talk to them.Firstly, they did not pick up the phone just in case if they do.Their service is too...poor.

Anil K Sharma
[protected]
Every one try contacting the oil ministry for prompt service.
they never pick up the phone. Our cylinder is leaking. FROM 2 DAYS FOOD IS NOT MADE IN OUR HOUSE. EMERGENCY PHONE IS NEVER PICKED UP. IF ONE DIES THEN ALSO THEY WILL NOT CARE. WHAT THE HELL THEY THINK OF THEMSELVES. IF SOMETHING HAPPENS WHO WILL BE RESPONSIBLE.

THE WORST GOVERNMENT ORGANIZATION WITH THE WORST PEOPLE HANDLING IT.



I CURSE THEM.
ANITA SINGH.
My Consumer Number is 13267. I have taken PTD Services for taking delivery only on sundays as we are working But neither they deliver on sunday but taking PTD charges every time . Even I want to unsubscribe PTD Services they said I will not be able to do it online but I have subscribe for it online. Please unsubscribe the above said services from my consumer no. i.e. K13267
I had booked for refill online on 23.01.2013 and booking no was 7837862.I visited your shop on 1.2.2013 and I was told that you have received the booking advice that and we would get the cylinder within a day or 2.But soon on 2.2.2013 we received an sms from 544111 that our booking no 7837862 has been cancelled.We were not told the reason of cancellation.We request you to please let us know the reason and step to be taken by us for such action.
I consumer no (33279) had booked for refill online on 23.01.2013 and booking no was 7837862.I visited your shop on 1.2.2013 and I was told that you have received the booking advice and that we would get the cylinder within a day or 2.But soon on 2.2.2013 we received an sms from 544111 that our booking no 7837862 has been cancelled.We were not told the reason of cancellation.We request you to please let us know the reason and step to be taken by us for such action. We have exhausted both cylinders due to inordinate delay in booking and getting the refilled cylinders.Please intimate us the website where rules for refilling of lpg cylinders can be known. Please treat this as renovation of my earlier booking and ensure delivery of a cylinder within a day.Our family members are always available at our flat since my guardians are always there due to retirement.
आपका गैस सिलेंडर देने वाला लड़का बहुत बतमीजी से पेस आता है, अमरजीत सिंह [protected]
Cylinder Not Supplied - M/s Kasna Indane Gas, Greater NoidaCylinder Not Supplied,

Consumer No:- 010416

I had booked a cylinder on 2/12/2013 with on line order no-3026 &reference no-R[protected] M/s Kasna Indane Gas, Greater Noida.Till date the same is not supplied to me neither they picked the Phone(s).
I request you to please look into the matter, So that we can get it.
mob[protected], J-340 Betta 2 greater noida UP
my consumer number is 018044 I have booked my gas on 17/02/2014 but i cant get it till now. It is not only my problem but it is of all peoples of Gr.Noida. So I request plz do somthing look on this matter. And take a strong on this matter.
Hello Mr Girish,
This is regarding discussions we had tomorrow over phone and thanks for your assistance. This is also to apprise you that today the LPG Refill was delivered at my residence but what exactly a new procedure came into existence to deliver it with a new cash memo and without getting it booked, still not acquainted to me. So again i was in perplexed situation as the old cash memo (No.-[protected] provided after one month of booking) is still at my home. Anyways, we have had acute problems with out refill for more than 46 days.
As I told you that the refill was booked on July 21, 2014 (Refer Attachments) and not delivered yet against the Order No./Reference No. R[protected] and the status is still showing "In Process". Today a new cash memo (No- [protected]) dated 02/09/2014 was provided to me after filing 9 complaints (Including one of them to Consumer Helpline) against "Kasna Indane Gas service, Greater Noida" and the refill was delivered on 4th day, Its really strange. So, how strategically the process was expedited like building Rome in a day. It implies that the previous booking could have been made on time but employees of Indane were trivialising their responsibilities and they kept on building castles in the air in all aspects.
Below are the details of complaints I filed against "Kasna Indane Gas service, Greater Noida" during the span of 46 days.
First of all I went to the office of "Kasna Indane Gas service, Greater Noida" after 15 days of booking and requested one of the employees sitting beneath the window for delivering refill on time as the refill being used at that time was almost empty.
6 complaints {Complaint numbers: 1519180, 1534744, 1534745, 1542204, 1546680, 1546681} were lodged over phone i.e. on Indane helpline number [protected] but no action was taken.
1 complaint was sent by selecting an option Complaints of the website indane.co.in following Consumer login but no action was taken..
1 complaint was specifically sent by selecting another option Contact Distributor ("Kasna Indane Gas service") of the same site following Consumer login but no action was taken.
1 complaint was sent by selecting an option "How Do I" following Customer Console to Noida Area Office but I found no reply.
Then almost post one month someone came to my home, provided a cash memo (No- [protected]) but with out delivering cylinder. So. one month already gone we got just a cash memo. it means one of my family members should have gone(carrying cylinder) to the concerned office first and then godown to get refill in the succession of spending a long time over there. So, this facility is being expected from the produts of Maharatnas.
Here the main question arises if no one does his/her duty by responding customers, so why this is being asked to customers to provide full detailed information. This was absolutely a rubbish and absurd process I went through ever. The system is directly making all o[censored]s a big fool with all illegitimate processes. Basically obscenity is being found by this sluggish and lethargic system. NASA's New Horizons Pluto Mission can cover a distance of 384, 400 km(i.e. between Earth and Moon) just in 8 hrs and 35 minutes with a successful completion of mission but Kasna Indane Gas Service, (Only 2 km far from my home) has not been able to deliver a single cylinder in 46 days and most importantly mission failed. How imperious attitude it has! Now, explaining rest of inexplicable story and please don't leave with out crossing this labyrinth.
Then I contacted IOCL, Noida and talked to Sadhna Vasudev ji on phone no[protected]. Perhaps she has responsibility related to Customer Relation Cell and she listened to me very attentively. It seemed that her conviction was an assurance because we had a few conversations on September 02, 2014 and the new cash memo (rather than booked one) was generated on July 03, 2014 (But acquainted to me on September 05, 2014 when i got it). I really appreciate her for paying attention towards individual one.
After September 02, 2014 I again called her on September 04, 2014 and she informed me that a message had already been conveyed to the Agency and The refill would be delivered at your home soon. She again ensured me.
But a long tenure was already spent and i didn't want to take risk and we knew how we managed without any cylinder at our home. How shameful! Then I called Consumer helpline (No-[protected]) to lodge a severe complaint(Docket No- 534074) against Indane Gas Services. The person with whom i was talking suggested me to send a mail to [protected]@indianoil.in or contact IOCL, Noida office once so that the path could become unclogged to go through Consumer Court as well.
I had already talked to IOCL, Noida office twice and a positive assurance was also given to me but then I decided to have conversations with concerned person at IOCL, New Delhi office. Mr Dua, you came online and i shared the whole matter in brief with you over phone no[protected]. I am really grateful to you to give me your precious time. You regretted the inconvenience. I really appreciate you but how the system would get changed. This is just like a fatal disease spread through the whole country. I want to send this e-mail through out the country by hook or by crook, yeah in ministries, social networking sites and whatsapp as well. So should i proceed, please suggest me sir.
Thanks
Lokesh
Dear Sir,

I filled the application form on 30th January 2014 for new gas connection. I got a reference number. and i have visited Kasna Indane gas agency on 8th Nov. 2014, they spoke to me you are too late So, please apply again online but as of now online registration not done. so please suggest me what can i do??? Please respond me, i am waiting...


Regards
Prashant Kumar
[protected]
Dear Mam
This is for your kind information I booking the gas cylinder last fifteen days. but on till date gas cylinder not delivered my address. today my discussed to madam for kasna gas agency. madam reply not showing the data in your record. but my connection (Consumer No) 14206 last eight years old
I request you to please look into the matter, So that we can get it. my Mobil [protected]

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