[Resolved]  Kaya Skin Clinic - Laser Hair Removal — No reduction in hair growth in spite of taking all the sessions

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Mumbai Suburban, Maharashtra

Hi, I am Neha and I was taking the treatment for laser hair removal which was finished in Dec - 2011 at Kaya skin clinic in Vile Parle, East. However I would rather say that the procedure for 'so called treatment' was the only thing which finished. I have not found any difference in the hair growth and the Kaya staff has asked me to take the maintenance sessions, with a cost of approx Rs. 3500 per session. I have already invested Rs.30,000 with no result and I fail to understand why I should pay more for the treatment which Kaya promised to treat. If Kaya is not able to treat, then they should return the money or continue the treatment till the results are achieved. I think it is a blatant cheating and fraud played by Kaya. At the time of taking the fees, they had strongly assured that the results will be positive and at the maximum, there might be only light hair which will not be visible with naked eye. I feel that the customer should be made aware well-in-advance (before charging them full fees at one go) if they expect that the results could vary. I have seen few Kaya replies to some of the complaints registered here and hope the higher authorities are trying to set the things right. If that is the case, I hope my complaint is redressed or else I will have to unwillingly take the shelter of law.