[Resolved] Kaya Skin Clinic, Pusa Road — wrong consultation and services | |
I would like to submit the complaint against KAYA SKIN CLINIC, PUSA ROAD. The complaint is against the wrong consultation and services I have enrolled at KAYA SKIN CLINIC, PUSA ROAD. I have taken half of the service from there and I m not satisfy with treatment. The doctor and manager of the clinic has been changed, those has consult me at the time of enrollment. I have given Rs. 11,850.00 for two treatments. One of the services is of Rs. 4,650.00, which I have already taken, and another of Rs. 7,200.00, which is left and now I don’t want to take (recent doctor is also suggest that I don’t need that). With first service I have already got more skin problems as extreme dryness and redness. My skin is become more sensitive that now I can’t have any parlor activity. Now the recent doctor has suggest me that u don’t need further treatment or the treatment I already have. After having 2-3 consultations with the doctor I still wait for 2 months that might my skin will become better, but it still has the same problem with witch I have started my treatment. Then I went to the clinic and talk to the manager as I m not satisfy with the service so please refund at least my balance amount and she strictly refuse that she cant’ refund money as its against with the company rule and its already written in the bill. But the bill I am having is not contains these thing like any clause or any rules. Then the manger is try forwarding may amount for another treatment but refuse as now I am not interested in having any service from there. After having so much argument with manager she says that she will discuss this point in the meeting they are having in November first week and call me back. I would like u to help me in what do I do if she refuse in giving my money back. Waiting for your reply. Thanks & regards Was this information helpful? | |
Complaint marked as Resolved
Verified Support Oct 15, 2015 Kaya Skin Clinic Customer Care's response Dear Ms. Parul,
With reference to your concern, we understand that Kaya Team has successfully resolved your concern. Please feel free to contact us for any assistance at [protected]@kayaindia.net
Warm Regards
Kaya Skin Clinic Team
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 2 Comments | |
Comments
The staff at kaya skin clinic don't give appointment on time. They don't speak politely when we demand for appointment. I have already taken two services. Now my third service is due from the last one and a half month. I have been contacting them and trying to take appointment. They always say that there is a huge rush and they can't give me the time which suits me. Moreover, if l demand for two services like one EDR and another photo facial, they only given one service as there is a huge rush and most of the staff is on leave. You see, I am a working woman and I will take my service only on holiday. But they don't understand my problem.
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1800 209 5292
23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East), Mumbai, Maharashtra, India - 400093
View all Kaya Skin Clinic contact information
We apologise for the less than satisfactory experience that you have had with Kaya. We value you as our client and your satisfaction is very important for us and hence, would like to not only understand the root of your dissatisfaction with Kaya, but also help address the same. If you could share your contact details and the concerned clinic name with us [protected]@kayaindia.net, we will immediately be in touch with you to take this forward.
We again apologize and truly regret any inconvenience caused to you.
Warm Regards,
Kaya Skin Clinic