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[Resolved]  Kenstar Air Conditioner — COOLING PROBLEM

Dear sir,

Please note we hv purchased Aircondition dated 12.06.07 from your dealer in janak Puri, new Delhi ( NEXT RETAIL SHOP;C-1/114 JANAK PURI, NEAR MATA CHANAN DEVI HOSPITAL, OPP ST, MARK'S SCHOOL, NEW DELHI - 110058.

Please note from day one we are complaining that our A/c is not giving us proper cooling. Last month your exceutive came but no result still same problem we are facing. please do something and help us.

Await to receive your response.

Regards
Rajni Wadhwa
Complaint marked as Resolved Aug 14, 2020
Complaint comments  5 CommentsShareTweet

Comments

Kenstar Air Conditioner — pathetic after sales support

bought kenstar AC. lost its remote control during relocation. complait was lodged but they gave an incompatible remote, told keep this as security till we arrange another--funny. then told me your AC has become out dated (i bought it in april 2004) and so sensor-display assembley need be changed. till date 1 year 3months--it is yet to be changed. funny ways of working.
this month i purchased 1.5 ton Kenstar AC. Heavy noise on working. Nobody came to see. Even nobody to tell working fom Co.

Kenstar Air-conditionar — Not working properly since day 1

Purchased 2 Air-conditionars last year 2008, and was not at all able to use the Air-conditnor properly since day 1, had many issues with the distributors as well as with the company service authorities and they did not responded well as they were not willing to do the repairs and correct the mistakes they made while fitting the airconditionar and unit defects within.


Kindly, have a look on this and give justice and serious action against them


Purchased the A/C's form Aurangabad ( Maharasthra )
Distributors : Sanghvi Agencies
Company Service Center : Dhoot Agencies


Regards
Karan Sarwade
Aurangabad(Mah)

Kenstar Air Conditioner — Delayed Service

I have registered a service request with Kenstar Cutomer care some where on 28-29 of April 2011 and was allotted a service request no. GHA[protected] and was told that it will be attended in 24 hrs but despite of so many calls the service engineer no. was given on SMS when I spoke to him he said I got a wrong no. as he is only for Washing Machine again I started calling customer care and got another no. after 3 days who picked up AC on 7th May after calling Area service manager and told me to deliver next day.
Again 4th Day when I called up to ASM he gave me another no. to confirm delivery and I came to know that we don't have AC gas so it will take another 2-3 days.
If this is the response system that I have to wait for 20 days to get AC service then ...why shall any one buy Kenstar Appliances
Is there any one to resolve our concerns from Kenstar side ???????????

Kenstar Air Conditioner — Non attendance in spite of AMC

I have taken an AMC for Rs. 3033 for servicing of my split AC on 13/4/2011 which will expire on 12/4/2012. The make is Kenstar. Unfortunately no service personnel has visited me and given any service. The Ac is not in working condition. I am demanding refund of AMC charges paid by me

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