[Resolved]  Kenstar — Ban kenstar in india

Kenstar Air Condition — Ban kenstar sales in india

Sir,
I purchased kenstar air condition on 6/7/08 from Mahajan Electronics New Delhi. I have made the service complaint on 21/4/09 at customer care at 2:30 complaint no.[protected], I was assured by Mr Manas who took the complaint that it will be taken up within 24 hrs. It has been 7 days and nobody has turned up nor any call received from their side.I have traced around two dozen contact nors just to get the service done but none of them have so far solved the problem, I have been reminding at the customer care every day 6-7 times, they had given me the nos of their service provider that is Art Cool Services 26, 27 Bapu park, kotla contact person Mr sandeep lamba ph no:[protected] which is invalid also they have given me the no of their service head Mr Harmeet [protected] which is switched off from last 7 days. Every time when I call customer care I am told that they are sorry for inconvenience and will take up the matter with their seniors but to my dismay nothing is been done by them had i knew that their no service of kenstar products.I wouldn't have purchased kenstar ac. I feel that I have committed sin by purchasing kenstar products.

I kindly request Indian authorities to not to allow Kenstar products to sell on India soil. I hope this matter will be taken up by you with kenstar people.

Thanking you
Cordially Yours,
Rajesh Bathla
18-B first floor,
Gautam Nagar
New Delhi-110049
ph:[protected]

I also fully agree with the complaints on Kenstar. I purchased a window a/c of Kenstar and I tried my level best since 3 years to locate a service engineer to service the same. It's high time to blacklist such companies from our soil.

Please ban this useless company. I have just discovered that my cooler has an aluminium winding in its motor rather than a proper copper winding. And because of the aluminium winding my cooler's motor has been ruined. Please ban this silly excuse for a company. And i cant believe they are selling air con also. I cant imagine how the AC servicing will be. Be smart. Don't buy kenstar.

I too faced a similar problem voiced by mant reg: Microwave, which I am keeping it as a storage space.
Shoddy and non existent After-Sales-service.

This is the contact details of KENSTAR, I am not sure how far it is correct, can give a try:

Address : Auto Cars Compound, Adalat Road
Aurangabad - 431005,
Maharashtra,
India.
Telephone No. : [protected] /[protected]
Fax No. : [protected]

Kenstar Foodprocessor — Repair within guarantee period

The Manager, Date-29/04/2009


I had purhased kenstar food processor at VIJAY SALES Tip Top Plaza Thane on 14/05/2007.The same was not working.I lodged acomplaint in Feb 2009 .The mechanic came, he repaired the food processor.He took Rs 175 as servicing charges though it was in guarantee period in spite of my showing him guarantee card and receipt.
After 15 days the food processor was again not working I lodge complaint.The mechanic came, he told me that motor was out of order and he will visit with the motor and will replace the same within 2-3 days.I am following with them for last 20 days but no body is coming for repair.This is very disgusting.
I have spoken to managers in Thane but they are also not able to do anything.They told me to lodge complant again and fresh complaint no isTHA[protected].
So far nobody has come for repair.If my grievance is not attended urgently I will have to move to consumer forum.

M J Golatkar
5A/2 Pareira Nagar,
Khopat, Thane 400601
Tel 25413405

I face very problem when my Washing Machine got breakdown. Now my machine breakdown.I have complain days earlier but no one attended it.Last time my machine was attendant after many effort. Please ban this company or take stern action against it as early as possible

Please ban this company as early as possible
A.K.Bhagat
[protected]

Yes, Kenstar service centres even in Navi Mumbai not giving proper response to the customer complaints.

I bought one water filter (purifier) two years back. I am having an annual AMC contract against any faults which may arise during the services of the product during that year. I paid Rs. 958 as AMC charges for a product worth about Rs. 6000.

The purifier has not been attended even a single time as against promised 3 services in a year.

The purifier has stopped delivering water from it and we are forced to use either tap water or bought out water from the open retail market.

Even after regularly complaining over their call centre[protected] or at their employees at [protected]/ [protected] (Anwar), they always promise to send the service attendent but no body comes and do the needful.

This is my second product which I have bought from Kenstar in last 12 years. Every time I faced the same problem of after sales services. Comparing tothem, Eureka Forbes products are very good and has a trouble free life. The service network is very good and they attend to the service requests very promptly.

I am planning to go to the consumer court against Kenstar.. But I would pray if their is some mechanism in the consumer court where they can Ban Kenstar and its subsidiries to operate in India..

Thanks

Yogendra Garg
[protected]

I bought a Kenstar 1 ton A/C in 2005. Right after the 1st yr the product started giving me problems. The button controls on it wouldn't work correctly; there is always (still is there) a continuous noise from its body when it ON.
The Customer care is pathetic. I am just dragging along with this product, getting the GAS filled each year. I recommend that people buy A/Cs of other co's but not Kenstar.
This summer I am planning to just dump it to a kabaariwaala, as there is no respite from the heat in this Delhi summer.

I hav som prob with my kenstar cooler frm last few days the person came to change rubber elbow in last week he never came back to repair it his number is [protected]
Please give solu. as early as possibl

pavan [protected]

sir,
I HAVE PURCHASED KENSTAR SLIMLINE AIRCOOLER TEN DAYS BACK.
COMPANY AND DEALER ARE BOTH FAILURE.

THEY ARE NOT ABLE TO PROVIDE SERVICE TO CUSTOMERS.

NEVER PURCHASE A COOLER FROM VIDEOCON OR KENSTAR.

MY COMPLAINT NO. IS DEL[protected]

Absolutely agree. Kenstar belives in sell only not to serve.
I have purchased Kenstar Microwave from Udaipur. After purchasing, inspite of requesting many times to give a proper DEMO, they have not bothered to do so.

The call is still pending and I am waiting for their service engineer to come and give DEMO so that we can use the Microwave for which we have purchased the same and spent our harderned money.

Totally agree with above comments.
Kenstar is Not Seller but a cheater.

i have same problem with kenstar microwave oven

Kenstar 1. 5 T Split AC — malfunction with water coming out of module

Sir,
About 1&1/2 years ago we purchased 1.5T SpliAC-1.5t, It was working okay, And service contract extended-ArcticBusiness corporation CHENNAI-TNAGAR-17.
Now the prroblem of water condensation & flow is continuous. earlier also reported.
I need remedy to stop water drip from SplitAC Panel -since electrical connection computers are always on around.Any water spillover should not cause accidents.

Request advice,
TNV Raghavan

I purchased a kenstar water purifier and the after sale service is "very poor". Inspite of the water purifier, I am depending on costly mineral water bottles. Still calling and waiting for the atechnician, but the answer from the other side is "tomorrow" and that "tomorrow" never changes...

kenstar split AC — not cooling very well

I purchase kenstar split Ac Recently on dated 30th April. But I m not satisfied becuase it doesnt give cooling. So, I request you to send your engineer solve this problem.

Regards,

Pradeep Hirani
Vadodara
[protected]

Sir i have purchased Kenstar air cooler 9704 on 4-5-09 and from 11-05-09 cooler pump is not working and on 12-05-09 i came to know ur complaint no. 39404040 and i gave complaint (my complaint no. is Hyd [protected])on same day and from then to till now i called to the same no. nearly around 10 times and they are saying that they will send a remainder to local service person (Mr. Pavan Kumar) and his numbers are also forwarded to me by ur complaint takers (his no. are 65247882 and his cell no. [protected] and also asking me to contact to these people and saying this is all they can do. Sir when i called these poeple land line is always getting engage and cell no. is switched off sir if these people are busy or unable to do the service then please arrange some one who can solve this problem u can see this summer and ours is a joint family and we are suffering alot sir please try to solve our problem as soon as possible.

with regards
sridhar

I have complain about kenstar washing machine it is not working there is no autharised service station in Haridwar also its nuts are rusted so it is not possible to open

I purchased Kenstar .75 ton AC on 13th April 2007, but this was big mastake by me. The product is good but the after sales servive is very bad, since my purchase, only once the technician visited the place as the unit was not cooling the room. No replacements and no repairs, I spend 1000/- to repair the AC.
No one contacts you for servicing after you call them.
Indian govt. should ban these companies...