[Resolved]  Kenstar — Ban kenstar in india

I Fully agree with MR PRAVEEN KUMAR.
R*&T
D.S.RAWAT
NAGPUR

i bought a kestar 1.5 ton a/c in june 08. before it completed one yr t he auto swing motor of the a/c stopped working. i lodged a complained the initial complaint on 02 jun 09. since then i have made repeated compliants for the past two months and the company has not provided with the service. also the routine service for cleaninng the a/c is also not provided by the company. the customer care is no ears to the repeated complaints made by me. the customer care does not speak properly and more so it does not put the manager or any senior on line. request send the company rep for immideate service.

I bought a kenstar microwave oven 3.5 yrs back.Now it is not functioning due to some reasons.So I request you to look upto this matter as quickly as possible.

Alok Tiwari
Bhilai, cg
[protected]

Dear sir I have purchased 2 Kenstar gyser one of 25 lts another 15 ltrs on 16-07-09 from Vigg Electronics Humayunagar Hyd 28.and installed on 27-07-09 On third day the 15 ltr gyser was not working and i have called the custumer care on [protected] and lodge a complaint, bearing No hyd[protected] the technician came on next day and repaired it, and after 2 days the same gyser was not working again and i lodge the complaint on 02-8-09 complaint No hyd[protected] before the tecnician came the 25 ltr was also not working and after several calls the tecnician came i noticed that the Termostrat af both the gyser is not working and he was nort having the parts with him he promised that he will be bringin the parts but till today no one has turned up i am calling the delear also they only forward our message to the service center.rightnow both the gyser are not working.
KENSTAR WILL NOT PROVIDE AFTER SALES SERVICE,
I HAVE DONE A GREAT MISTAKE BY PURCHASING THE KENSTAR PRODUCT.
THIS MISTAKE WILL NOT BE REPETED IN MY LIFE.
Mohibbur Rehman.
[protected].

KENSTAR 210 LTR Refrigerator — Non-cooling

I made a complaint two weeks before for the above reason which was attended by one of your great service
engineer and advised to recharge the refrigerant and promised to do next day itself. One week is over and so far it is not rectified. I called a local mechanic and done the job. I am deeply regretted to say that it is
better to wind up your business if you are giving such a service to the customers. One more thing I like to
brought into your notice that the fridge carries a 4 years warranty from today and I am not responsible for
any further breakdown of the sealed system and you cannot deny the warranty for this minor repair
which I was forced to do due to your inefficiency.

I lodged a complaint through call centre from Hyderabad for Kenstar refrigerator 210 lrs. for non-cooling
two weeks back and a technician (the great man came after two days and advised to recharge the refrigerant and promised to rectify immediately. So far no call from him and I got it repaired by the
local mechanic. It falls under the warranty of 4 years and in future any occurs for the sealed system for
which the warranty exists if any objection raised by Kenstar (the hopeless service they have) I am not
responsible for this repair made by me. I was forced to do so and the responsibility is full vested upon
the manufacturer only. This is for the information.

I strongly agree with the feelings of people. We have had a horrible experience with Kenstar after sale service. We bought a Kenstar Top load washing machine in Uttarakhand. We were leaning toward front load machines. The sales person said that Kenstar was "the best" washing machine, because it provided the advantages of washing sideways (the drum moves sideways like in a front load machine), but comes with top loading (so one does not need to bend for throwing in the laundry!). When asked about after sale service, we were told that their autorized representatives provide excellent service. Here is what happened:
The machine was delivered, and their 'agent' came to fit it (there are parts that need to be gotten out of the back of the machine, which requires a professional hand (one does not want to touch it during warranty period!). There was no instruction manual, and the agent tried to convince us that Kenstar does not provide a manual! He did the job of fixing the machine half heartedly-he was more focused on attending calls on his cell phone.
Anyway, each time we ran the machine, it would make a loud banging sound. We were told that it was a weight balancing issue (in other words we were not balancing the weight of clothes when putting them in the machine). After trying everything, we called them again and insisted that they open the back cover, becasue something was flying inside the machine...And guess what came out: The instructions manual!!!There were several such issues in the last three years. Now, the drain pipe needs replacement since the last couple months. Their 'authorised agent" tells us that Kenstar has been taken over by another company, and therefore, the pipes are not avalable.
I am now trying to contact the parent company for replacement of the Drain pipe, without whcih the washing machine is uselesss.
So, I completely agree that (i) it is FOOLISH to purachse Kenstar products in India, and (ii) there needs to be some ACTION in this matter. Finally, anyone who is thinking of purchasing any Kenstar product in India, please, please, please DO NOT make the mistake.

I definitely agree with the complaints about any of the Kenstar products. I Recently brought Kenstar food processor (Karishma). Oh I bet this is by far the worst product I picked up from the shelf. The motor over heats very fast. The cleaning is altogether a hectic process or I should say a nightmare. Nobody takes the calls, or answers queries. Please let me know if Kenstar can be sued in any way. Thank you in advance.

Kenstar, Washing Machine (Tumble Top) — Absolutely No responses from customer care

I have been booking complaints after complaints, but for some or other reason they keep closing it, and everytime i call to enquire the status i keep getting a new complain number with the standard response of "Someone will contact you within 24 hours". I recently spent several thousands of rupees on a previous complain, got the motor and controller card changed, which worked for about a month before breaking down again. So it pinches to have to throw away the machine after spending so much. I am severely of the opinion that Kenstar only has their sales force intact, and after-sales services is the worst i have ever seen. Can't even find any contact info to escalate the issue.

I really wonder how this low grade company like Kenstar exists in the market. I really regret buying a fridge from the company.

i too faced the same problem with my ls-63 model and same bad response from them.

NO KENSTAR PROVIDES AFTER SALES SERVICE.

I Purchaged KENSTAR Air cooler Model no 9704-c At KAVYA ELECTRONICS 1-299/4, Arul colony, Dr A.S.Rao nagar, ECIL, HYDERABAD-62 ON 12/04/2009.Phone no 66206577/27130953.

water leakage while running, water is spredding in our bed room very badly . I Given complaint and technitions inspected, they pasted white m-seal around the box, It looks very badly.
Again we are getting same problem, kindly replace the cooler give new one.
thanking you

shravankumar.s
cell.no [protected]

Complain no. : KLF 9912015 dated 12.9.2009 remain unattended
Urgent complain no. : KLF 9923010 dated 23.9.09 - do -
Washing Machine model no. LS 63, S.no. 0707, date of purchase 20.5.2007

I want to know the telephone number of service centre in Vashi - Navi Mumbai. If any one knows please advise - Their site is inadequate to inform the same. - S.BANSAL

i fully agree with the complainant.kenstar's hopeless performance should not only make it blacklisted, but should be a lesson for all o[censored]s going for 'foreign' brands. our washing machine has given us enough trouble, added to it, the customer care service in bangalore- (ph.no:[protected]) is totally unprofessional.if possible, this customer service centre should also be closed and blacklisted. they have cheated us to the tune of 6000 Rs.

i have watter cooler that perticuler motor has burned so ineed to buy a motor please advice me to get i am in Sri Lanka.

I agree with you. I have kenstar mixie which has gone unserviceable (motor gone with the wind) which is still in warranty period. I have handed over the mixie with service centre at secunderabad. More than 15 days are over and the same is not yet repaired and they are still replying tomorrow you will get. Since last 15 days the reply is same.

I am from Ranchi.
I do agree with comments.My Kenstar fully automatic top-loading washing machine was stopped working. their technician came after many calls & said a spare called PCB had to be changed which was not available at that time & I was told by the service centre that it would be available in a week or so.But it's been over 3 months since then they are still showing unavailablity of the spare.It is really frustrating & annoying.

I am residing at Palanpur, Gujarat.I have purchased a Kenstar Toofan mixer grinder before three months from "Music world electronics"Palanpur.When I opened the box at home I could not find any gurantee or warrenty card.After complaining the same to the dealer he regreted and promised to give the warrenty card within five days.But today after three monts and after visiting the dealer for about 20 times, writing this complain because the mixer is not working properly only after three months.Now I have decided to complain in the consumer forum against the company and the rude and insulting behaviour of the dealer as he has denied to give any warranty card now.