[Resolved]  Kent Grand+ — WRONG INSTALLATION OF KENT WATER PURIFIER

Address:

South 24 Parganas, West Bengal

Sir,

This is to inform you that i purchased one KENT Grand+ water purifier vide invoice No. 2803 ; dated 30.06.12 issued by UNIQUE WATER PURIFIER PVT. LTD., 19, South Purbanchal Road, Kolkata-700078 and the same was installed by company staff at my home & our family keep on drinking the kent water. But that installation was totally wrong because from 30.06.12 onwards there was a problem that after filling the chamber of filter water storage there was continue drainage of water through drainage pipe that’s why one day my residential water tank got emptied. then i noticed that fault and on phone i lodged a complaint to the service centre o[censored]NIQUE WATER PURIFIER PVT. LTD. on 12.07.12 that there was continue drainage through drainage pipe of KENT Grand+ water purifier from 30.06.12 onwards & leakage in Machine and service centre acknowledge vide complain No. 5432 and their staff attended the machine fault on 12.07.12 and made it correct. While asking why this fault was coming? their staff kept silent till completion of their work then told verbally that pipes & valves were not connected properly that’s why drainage was continue and water was not being filtered & my family was drinking impure water of residential water tank. That means that was complete ignorance of this company UNIQUE WATER PURIFIER PVT. LTD., 19, South Purbanchal Road, Kolkata-700078. The same is reported to service centre o[censored]NIQUE WATER PURIFIER PVT. LTD, but no response is received.
Therefore, You are requested to pay your kind attention on this matter take necessary action against their wrong service that cause my family to drink impure water.

Your’s truly
AJAY KUMAR
C-80, CUSTOMS & CENTRAL EXCISE RESIDENTIAL COMPLEX,
179, SHANTIPALLY, KOLKATA-700107
PHONE NO.- [protected]