[Resolved]  Kent Mineral RO — Not rectifying the water filter in warranty period

water filter — warranty period

I have purchased water filter at pune and during one year warrenty period, service engineer came for service and he told me that both candles are not working . These are to replaced and he demanded Rs 600 approx .I told him that it is under warrenty period so these are to be replaced free of cost.
He did not replaced the candles. He again asked me for AMC. He told me that if you tate AMC then I will replace but he asked Rs 1350/- for AMC.
I would like to inform you that since my filter is under warrenty hence both candles are to be replaced free.
If I will pay during warrenty for any fault then what is meaning of warrenty.

res sir/madam, i have bought kent ro purifier last year form sargam eletronics 155-kapil vihar, pitampura, delhi.from last 3 months we have registered complaint about servicing the ro due to taste change of the water.we registered 3 complaints but there was no response to it.they say that 2 complaints are cancelled, & 3rd complaint atttended was after the warranty period was over.the attendant said the membrane is damaged & we will have to replace it & also the filters for which the amount is 2800.so is the quality of the product so poor that it must has to be replaced in 1 year only.why we pay such huge amount on the product, if theparts have to replaced in such a time span, better we buy the 5 litre bisleri water instead of this.my request to you is that kindly help me in the matter.i will not pay a single penny to the dealer.i want my purifier to be okay as soon as possible.we in our home are all suffering from stomach problems.kindly take this matter seriously and do the needfull.my contact no:-[protected] or mobile no :-[protected].

res sir/madam, i have bought kent ro purifier last year form sargam eletronics 155-kapil vihar, pitampura, delhi.from last 3 months we have registered complaint about servicing the ro due to taste change of the water.we registered 3 complaints but there was no response to it.they say that 2 complaints are cancelled, & 3rd complaint atttended was after the warranty period was over.the attendant said the membrane is damaged & we will have to replace it & also the filters for which the amount is 2800.so is the quality of the product so poor that it must has to be replaced in 1 year only.why we pay such huge amount on the product, if theparts have to replaced in such a time span, better we buy the 5 litre bisleri water instead of this.my request to you is that kindly help me in the matter.i will not pay a single penny to the dealer.i want my purifier to be okay as soon as possible.we in our home are all suffering from stomach problems.kindly take this matter seriously and do the needfull.my contact no:-[protected] or mobile no :-[protected].

I have purchase your water filter advanced model in the month of May, 09
Recentily water starts giving samel.
Pl attened immediately at the below adress

HNO 150A HOUSING COLONEY KALKA DISTT PANCHKULA
RESIDENCE PHONE NO[protected]
MOBILE NO[protected]

This has reference of a Kent water filter, purchased from Shah Electronics, bearing Sl No. KR[protected] on the 27th of June 2008, the water filter developed a snag on the 3rd of Oct 2009, and a service technician by name Narendra Babu from M/S Sri Raaga attended to our complaint charged us Rs. 386/- as the filter was out of warranty and said the filter only needed some cleaning and otherwise everything is fine. The problem persisted and so we made one more complaint to Sri Raag who sent us one more technician by name Trilok Raj who said there is some problem with the float valve and the same has to be changed and for that you will have to pay Rs 150/-, but on showing our dissapointment that the filter has been attended to only 2 days back he adjusted the valve and went away saying the filter will work fine now, and lo the problem persisted one more technician by name Narsimha Murthy attended the same and said you now need to change the filters and the RO unit also for which the charges would be Rs.3750/- and even after this if the filter develops some problem you would need to pay for the spares. On this we made a complaint to the dealer M/S Shah Electronics, Hyderabad who intervened and their area sales Manager namely Hari Prasad was involved and he sent one more technician from some other distributor and after thoroughly he gave us a report saying the filter and the RO unit needs a change and he was kind enough to reduce Rs 250/- out of the total of Rs 3750/- and the filter was attended to to-day we paid Rs 3500/- which included the AMC but no receipt was issued this was done by their other distributor and the cell no of the technician who attended is [protected]. With all this facts and the service reports I am carrying with me I will definitely be going to the media, but is this the right and just way of servicing or is it the way to fleece and loot the customer once the warranty is over, are the technicians trained to solve or to create problems. With my kind of experience I would not suggest any body to buy a KENT water filter.FOR ALL THOSE FUTURE BUYERS OF KENT WATER FILTER who wants to have problems creeping in with the KENT water filter

I would rather suggest kent buyers to scrap and throw away their water filters and buy Aqua Guard which I had been using for the last 15 years without any problems

please come and check the machine ...

Kent water purifier beware before buying them as their sale sevice is very poor

Magic Waters are real cheater, when I purchased my kent water purifier from them. The salesman given me in written that they will give two year extra free service. After one year (after company warranty) when I called them for service they charged me saying that the salesman that sold me the water purifier is no more with the company and they are not aware of what he promised as there is no such scheme.

KISNE KAHA THA YEH PRODUCT LENE KO.
GO FOR KENT WATER PURIFIER.
YOU SHOULD GO TO CONSUMER COURT

yes kent filter serive is very very woste & I request not to buy

Kent Mineral RO — not received product yet

my self s.M. Shukla placed an order for kemnt warter purifier in home shop18. dated 17/09/2012. payment is also made but the product is not recived yet. my no is [protected]. and no respnse is given by the customer care. so plz file my complaint......

Kent water purifier, Bangalore customer care has the worst possible service. When a complain is lodged, they would never respond immediately or send their service manager on the same day. In fact, on two occassions it has happened that they did not respond for two days! For something as important as drinking water they should have prompt services. It is one of the most expensive water purifier in the market and has extremely poor services. I think people should stick Eureka Forbes and other water purifier companies, perhaps they have better services.

Call Pure Water House Original authorised distributor and service franchisee of Kent In Bangalore on[protected], 32712265 or 41250749 for Kent services in Bangalore