Kent R-O.system — Insects/Ants are coming thru.water

 
2 Reviews
India
 prakash chandra talesra
Prakash Chandra Talesra
8-B, Shiv Complex, Technocrat Society,
Syphon, Bedla Road, Badgaon,
UDAIPUR –(Rajasthan) 313 001
Date[protected]

To,
Managing Director
KENT R-O SYSTEMS,
C-15, SECTOR-7,
NOIDA (U.P.) 301 301

Dear Sir,

Sub : Defective KENT R-O System.

Please refer my earlier letter dated[protected].

I have purchased one R-O System No. 2639906 from your authorized distributor M/s Galaxy Aqua Care, Udaipur (Rajasthan) vide bill No. 1019 on[protected] copy enclosed).

Sir, After using SIX month your R-O system was not working properly and same was conveyed to Distributor and sometimes your distributor solved my problem. But in August 2008 I was really shocked that I was drinking water with thousands of ANTS.( small insects)with R-O water, Immediately I called to your Distributor and he just stick the brown tape on joints and told us that he has solved the problem. But after few days again same problem occurred and your distributor is unable to solve the serious problem.

Now when I consult my family doctor that I am drinking regularly thousands of ANTS he advised me to check up full body of our all family members and observed that we are suffering from some serious disease and can damage our lungs and kidneys EVEN our lives also.

Further As suggested by your distributors or salesman I have taken AMC in August 2008 for this machine but the problem remains as usual and we are drinking water with ANTS. Earlier I have written in his logbook that thousands of ANTS are coming with purified water. But he is still advising us to again fix the brown or tafflon tape, which now we do not allow him to stick.

Now you are requested to please either change the full R-O system as I and all my family members spent more than Rs.10000 for diagnosis and have lost health and wealth or should I take appropriate action such as Live –Media, Legal, Consumer Court, Religious action as we are JAIN and believes in AHINSA.



Now I request you to take appropriate action against your salesman, Distributor etc for non co-operating with CUSTOMERS like me and replace new machine within SEVEN DAYS otherwise I have no option except to take above action, which I think you will not like.

Further I will not complaint/send copies to the President- Consumer Court, Editor-Rajasthan Patrika and Editor- Denik Bhaskar if my system be replaced with new KENT R-O.with SEVEN days from the receipt of this letter.

An early action is requested.

Thanking you,

Yours faithfully,


Prakash Chandra Talesra


CC : KENT R-O SYSTEMS,
105, IST FLOOR, LAXMI PLAZA,
LAXMI IND.ESTATE, OFF NEW LINK ROAD,
ANDHERI-WEST, MUMBAI- 400 053

CC : CHANDRA MARKETING CO.,
2, 3 JAI LAXMI APARTMENT
NEW BHUPALPURA, UDAIPUR (RAJ.)

CC : GALAXY AQUA CARE,
234, NEAR UTI BANK,
SECTOR-4, HIRAN MAGRI, UDAIPUR – (RAJ.)

CC : President,
173, Ashok Nagar,
Consumer Forum,
UDAIPUR – (RAJ.)

CC : Editor,
Rajasthan Patrika, Sunderwas,
UDAIPUR – (RAJ.)

CC : Editor,
Denik Bhasker, Ayed,
UDAIPUR – (RAJ.)
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

How did this resolve ?
I am also getting same issue in my Kent RO ?
Kent RO Customer Care's response, May 16, 2019
Verified Support

Dear Sir/Ma'am,

We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [email protected] You may also call us at +91-9278912345.

Regards,
Team Kent
Kent RO Customer Care's response, May 17, 2019
Verified Support

Dear Sir/Ma'am,

As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

Regards,
Team Kent

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    Kent R-O.system - Insects/Ants are coming thru.water