[Resolved] Kent RO System Ltd — VERY POOR SERVICE | |||
TO KENT RO SYSTEMS, WE HAD PURCHASED KENT RO SYSTEM FOUR YEARS BACK AND SINCE THEN WE HAVE TAKEN AMC OF THE SYSTEM. BUT FROM LAST YEAR THE SERVICE IS VERY POOR WHEN EVER A COMPLAINT IS MADE IT TAKE 2/3 DAYS FOR THE PERSON TO VISIT AND ALWAYS WILL BE SHORT OF PARTS FOR WHICH CUSTOMER HAS TO SUFFER FOR ANOTHER FEW MORE DAYS. FROM LAST FEW TIMES OUR COMPLAINTS REGARDING MOTOR ALWAYS WAS REPLACED WITH SOME OLD OR REWINDED MOTOR AND MAKING SAME EXCUSE "NOT IN STOCK". TODAY OUR WATER WHEN CHECKED TDM WAS 400 PLUS AFTER TREATMENT OF KENT RO SYSTEM BUT BECAUSE THERE WAS NO SPARE MOTOR WE BEEN ASKED TO SUFFER FOR NEXT FEW DAYS AS OR WHEN MOTOR WILL COME THEN ONLY THEY WILL CHANGE IT I THINK JUST BECAUSE WE HAVE ALREADY PAID FOR SERVICE FOR ONE FULL YEAR THE COMPANY IS TAKING US FOR A RIDE. IF WE DONT HAVE AMC AND WAS SUPPOSE TO PAY IN CASH FOR REPLACEMENT OF THE PART THEN EVERY THING IS AVAILABLE OUR CASH RECIEP NO 27069 OF KENT RO SYSTEMS LTD CORPORATE OFFICE A 2 SEC 59 NOIDA 201309 MADE ON[protected] BY MR RAVINDER YADAV CODE NO 3185 MY CONTACT NO IS +91 [protected] SAXENA HOPE NOW ISSUE WILL BE TAKEN CARE OF BY KENT RO SYSTEMS Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
Mr Bhadhwaj service manager Gurgaon of KENT RO SYSTEM spoke on 3rd june to solve machine problem but till today 5th june it is still pending except for one part which is not in AMC contract is charged for and is changed but U V LAMP which comes under AMC contract is not been replaced and we still have to buy water bottles from market .
Best part is Mr Bhadwaj is not picking up his mobile no [protected] and also not responding to my SMS regarding replacement o[censored]V LAMPS.
This KENT RO SYSTEM works on slow motion mode till the part is under AMC contract but works over time if a part is to be charged from the customer .
No use of taking AMC from KENT RO SYSTEM
Best part is Mr Bhadwaj is not picking up his mobile no [protected] and also not responding to my SMS regarding replacement o[censored]V LAMPS.
This KENT RO SYSTEM works on slow motion mode till the part is under AMC contract but works over time if a part is to be charged from the customer .
No use of taking AMC from KENT RO SYSTEM
Thanks,
KENT RO SYSTEM
Yes yesterday after lunch the issue got resolved but for that i had to make number of phone calls to your gurgaon office and request your service department to repair it on a urgent basis.
Never the less you may think that it got resolve because of some pressure from H.O. .Thanks a lot for getting it resolve in 10 days record time .
SANJAY SAXENA
KENT RO SYSTEM
Yes yesterday after lunch the issue got resolved but for that i had to make number of phone calls to your gurgaon office and request your service department to repair it on a urgent basis.
Never the less you may think that it got resolve because of some pressure from H.O. .Thanks a lot for getting it resolve in 10 days record time .
SANJAY SAXENA
WE HAVE GOT INSTALLED A NEW KENT GRAND PLUS MINERAL RO S/N : KR[protected] VIDE INVOICE NO. 5SM[protected]N 04 OCT.2010. SINCE LAST ONE WEEK, I AM FACED WITH PROBLEM OF WATER NOT COMING OUT OF THE SYSTEM.YOUR SERVICE REP. MR.INDER HAS ATTENDED TO THE PROBLEM TWICE & REPLACED THE MEMBRANE ON 03/09/2012 DURING HIS 11ND VISIT.THE TDS AFTER REPLACEMENT OF MEMBRANE WAS ABOVE 700 & HE TOLD ME THAT IT SHALL COME DOWN TO PERMISSIBLE LEVELS WITH IN TWO DAYS.TODAY, THE RO SYSTEM AGAIN FAILED (AS NO WATER OUTPUT).IT SEEMS TO BE A CASE OF LOOSE CONNECTION INSIDE, AS MOTOR WAS ALSO REPLACED RECENTLY. I HAVE MADE THE PAYMENT FOR RS.2435/- IN FAVOUR OF KENT RO SYSTEMS LTD.VIDE CHEQUE NO.485822(AXIS BANK) ON 03/09/12, AS A COST OF MEMBRANE.I HAVE TAKEN UP THE AMC AFTER ONE YEAR OF WTY. PERIOD & AM PRESENTLY COVERED UNDER AMC.
IT IS MY EARNEST REQUEST THAT THE SERVICE BE IMPROVED, SO AS TO KEEP UP WITH THE REPUTATION OF YOUR PRODUCT AS WELL AS YOUR BRAND AMBASSADOR ON TELEVISION(FOR WHICH WE ALL HAVE GREAT RESPECT). FURTHER PLEASE MAKE IT MANDATORY FOR YOUR SER. REP. TO MAKE A SERVICE REPORT, WHENEVER THEY COME TO ATTEND THE SYSTEM. MY CURRENT COMPLAINT NO. IS 358434.
ASHOK JAIN(F/O SANKET)
MOB. NO. : [protected]
IT IS MY EARNEST REQUEST THAT THE SERVICE BE IMPROVED, SO AS TO KEEP UP WITH THE REPUTATION OF YOUR PRODUCT AS WELL AS YOUR BRAND AMBASSADOR ON TELEVISION(FOR WHICH WE ALL HAVE GREAT RESPECT). FURTHER PLEASE MAKE IT MANDATORY FOR YOUR SER. REP. TO MAKE A SERVICE REPORT, WHENEVER THEY COME TO ATTEND THE SYSTEM. MY CURRENT COMPLAINT NO. IS 358434.
ASHOK JAIN(F/O SANKET)
MOB. NO. : [protected]
Dear sir /Madam,
We have purchased one kent pearl water purifier (Sr. No. KR[protected]days ago, on 28.10.12, from Mother’s marketing, Pondicherry (copy attached). During installation the guy found some manufacturing default in the machine, which he explained as a loose connection to me and installed the machine any how. After 30 hrs only, on 30.10.12 there was some sound from the machine and water started pouring out from inside of the machine. Immediately we lodged a complaint to the dealer and humbly requested for the replacement of the system. They came after two days. Inspecting of the machine they are said that one part of system is broken now & they can replace the part only. The same technical guy admitted to me that the previous problem was a different one. But we wanted them to replace the whole machine becoz it has some manufacturing default and started giving problem before we can actually start using it. But they are refusing, saying that they cannot do this and you do whatever you want’. I had not expected this kind of treatment from people who are attach to a reputed, internationally recognized company.
We are doctors with a very busy schedule. It is very difficult for us to attend these problems repeatedly. Really this is a physical, mental and economical harassment for me.
I request you to look into this matter and get the machined replaced.
Kent has a good reputation in market becoz of which we bought this purifier after considering all the option. Please do not leave us in a state where we will regret our decision.
Now I want to know what I am supposed to do?
Reply as soon as possible so that I can proceed further.
Thanking you
Regards,
Dr Sanjeev K Gupta.
Cell No. [protected].
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We have purchased one kent pearl water purifier (Sr. No. KR[protected]days ago, on 28.10.12, from Mother’s marketing, Pondicherry (copy attached). During installation the guy found some manufacturing default in the machine, which he explained as a loose connection to me and installed the machine any how. After 30 hrs only, on 30.10.12 there was some sound from the machine and water started pouring out from inside of the machine. Immediately we lodged a complaint to the dealer and humbly requested for the replacement of the system. They came after two days. Inspecting of the machine they are said that one part of system is broken now & they can replace the part only. The same technical guy admitted to me that the previous problem was a different one. But we wanted them to replace the whole machine becoz it has some manufacturing default and started giving problem before we can actually start using it. But they are refusing, saying that they cannot do this and you do whatever you want’. I had not expected this kind of treatment from people who are attach to a reputed, internationally recognized company.
We are doctors with a very busy schedule. It is very difficult for us to attend these problems repeatedly. Really this is a physical, mental and economical harassment for me.
I request you to look into this matter and get the machined replaced.
Kent has a good reputation in market becoz of which we bought this purifier after considering all the option. Please do not leave us in a state where we will regret our decision.
Now I want to know what I am supposed to do?
Reply as soon as possible so that I can proceed further.
Thanking you
Regards,
Dr Sanjeev K Gupta.
Cell No. [protected].
Dear Sir,
Manufacturing Defect
Yesterday I book Kent Prime at Velocity Distributor Thane Mumbai and today at 1pm I received the same and I paid the full amount Of Rs.17000/- . But when the Technician came at 3pm he opened the Box and we found that the Connector damaged/Defected and and not in working condition.
So I request you to replace the machine and give me the new machine otherwise just return my amount .
I am very disappointed due this type of service by Dealer.
Machine Sr. No.- KR[protected]
Product Code - 11028
My number is [protected]
Manufacturing Defect
Yesterday I book Kent Prime at Velocity Distributor Thane Mumbai and today at 1pm I received the same and I paid the full amount Of Rs.17000/- . But when the Technician came at 3pm he opened the Box and we found that the Connector damaged/Defected and and not in working condition.
So I request you to replace the machine and give me the new machine otherwise just return my amount .
I am very disappointed due this type of service by Dealer.
Machine Sr. No.- KR[protected]
Product Code - 11028
My number is [protected]
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THE JUST WANT TO MAKE BIG MONEY IN SELLING THERE SYSTEMS AND IN SELLING A.M.C. BUT NOT TO PROVIDE SERVICE TO THE END USER.
VERY SAD STATE OF AFFAIR.