[Resolved]  Khazana — purchase of gold coin

Address:East Godavari, Andhra Pradesh

To-day morning I have telephonically contacted contacted the Khajana Jewelly shop at Kakinada and enquired the 10grams gold 24 kts cost and informed Rs.22480/- when I went to their shop to purchase gold coin. Unfortunately they informed different price of the coin. Just attracting they are saying lower prices and not for real sale.
Further weight was printed on the coin is 10 grams. when I weighted physically its real weight is 9.97 grams. They informed that their coins weight is not exaxt 10 grams and may vary.
As a customer I expect from a corporate firm proper quality, quantity and price which is not available here.
I request the authorities to verify.
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Nov 20, 2018
Complaint marked as Resolved 
resolved
Khazana Jewellery customer support has been notified about the posted complaint.
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Comments

I have a somewhat similar experience in Khazana kakinada. I am their regular customer and buy jewellery and coins from them trusting that all is fair and genuine. But whenever I enquire about gold coins the response is always lukewarm as they say that the margin is so low that they are almost not interested in selling the coins. And they are also not consistent with the price they quote on the phone. It invariably differs with the rate when you actually go there to purchase the coins. Regarding the weight problem, well now I shall check my coins for their weight accuracy.
It is true and the company is not at all responding to this complaints. Their aim to earn money and not genuine sales. For earning money only they are advertising to tap to their business.

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    Khazana Jewellery Pvt Ltd., No. 252A, T.T.K Road, Alwarpet, Chennai, Tamil Nadu, India - 600018
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