[Resolved]  Kingfisher Airlines — DISAPPOINTED customer care and LOST baggage

Address:Bangalore, Karnataka

This is regarding the Travel fro Leh to Delhi and Delhi to Bangalore through Kingfisher Airlines.

IssueID : 363655

Name Gangadhar / HariniM(As displayed in Boarding Pass)

PNR no. HDI JQP

Flight no. IT 3352
Date 22 May
Dep Time : 10: 45

Baggage details:

Name: Gangaadhar/HA
22MAY IXL 7011B0 IX-HRB

IT 212 BLR
IT 3352 DEL

Three important GRIEVANCES to be mentioned here :

a) No proper procedure followed from one place to another place for baggage safety.
b) Flight was delayed for 2.50 hrs but no on-time updates for passengers.
c) Even knowing flight is delayed it was not updated in the monitor which was to be displayed and also announcement of GATE changes was not done until we could find and check with your airlines Representative.

As per Airlines, checked in on-time for security and baggage scan.

Cleared the security check and I stood to collect Boarding pass with baggage to transfer.

We were three friends, who had 3 suitcase and 3 hand bags along with a cover of shopping materials which was most available, so total 7 baggage

I was informed that we need to send all 7 baggage through checkin were 3 were suitcase and other 3 were hand bags with some materials (each which were just not more than 3 KGs) and we were not allowed to carry along with us as it is special rules in Leh due tight security check which we did abide by the rules of your Airlines.

BEFORE THE BAGGAGE COULD BE SENT IN I DID INFORM YOUR AIRLINES CUSTOMER REPRESENTATIVE THAT WE NEED OUR BAGGAGE'S SAFE BACK AS WE WERE NOT AWARE WE NEED TO SEND ALL OF THEM THROUGH CHECKIN INCLUDING THE COVER BAGGAGE.

She did promise everything will be safe and we will get our things safe back but it was not true.

But unfortunately I got my COVER BAGGAGE fully torn and dismantled were I got the sweater but not carpet which I feel is done intentionally or carelessness of handling the baggage. I have lost CARPET which I shopped of worth of Rs 20,000/- It is strange that even after me specifing to your representative that it is available can I take along with in Aircraft(not more than 3 KGs) but was not allowed in Leh but I trusted customer respresentative and handed over my baggage but got to know that we cannot trust this Airlines anymore.

When asked the King Fisher Airlines respestative in Bangalore she informs me that we are not suppose to send cover baggage into Checkin which indeed I did check in Leh with King Fisher Airlines respestative where at Leh they did not specify any such procedure but instead were informed will be take care but when back I saw my available material is missing in the cover baggage.

PLEASE DO FIND OUT AND GET MY BAGGAGE BACK AND CANNOT LET GO MY AVAILABLE MATERIAL BECAUSE OF CARELESSNESS OF YOUR AIRLINES.

I need the carpet back or I need to the money to be reimbursed.

It is CARPET from Srinagar and I have mentioned my Name and address in Blue Marker.

G.Harini
No. 32, 3rd Cross, S G Palya, Ventakeshware Layout,
DRC Post, BLR- 560029.

All o[censored]s believed that Kingfisher was the best Airlines but it turned out to be the worst due to experience which I have faced on 22nd May and also some of the passengers.

Hope this email to be taken on Priority and will be actioned at the earliest.

Awaiting your positive response.

Regards,
Harini
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Aug 13, 2020
Complaint marked as Resolved 
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