[Resolved] Kiran Motors, Vadodara — Repaired A/c not genuine Maruti part and not working

[Resolved] Kiran Motors, Vadodara — Repaired A/c not genuine Maruti part and not working

G GR Patel from Hyderabad, Telangana

I had paid good money for repair of A/c of the car. After replacing compressor, the A/c stopped working and it was sent to the compressors supplier. The compressor, as told to me, was replaced 2 times by Subros, Ahemedabad. There after when a/c did not work they will just top up gas. It ultimately failed after around 18 months after my payment. After follow up to repair, they are refusing to repair. When referred to Maruti, Ahemedabad, I was advised that Kiran Mototrs did not use Maruti compressor. Maruti is refusing to help except that they are providing lip service. What should I do now? Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

mauli55

from Ahmedabad, Gujarat

Hello, We had done some repair and servicing for our Maruti 800 Car recently at Kiran motors Located in Vadodara. The car had a minor accident and required some small repair. e.g. one of the headlight was broken and minor dumps on the bonnet of the car. the excels needs to be replaced etc.

We submitted the car to Kiran motors's service center on 28.05.2016 and they when asked for estimate, they refuse to provide any estimate, they also tried to misguide by saying that you should sell the car to us or let insurance company decide the price. (They must have some settings with Insurance agents). It seems like a big organized corruption going on in that sector in Gujarat but No one cares.

Then Kiran motors kept the car with them and took more than 20 days to repair it (charging for storage of the car per day and other expenses). they gave any excuses they could think of whenever we followed up.

Then at the end, they generated a bill of 25000 and Insurance company paid some part of it.

But after settlement with Insurance company, they charged additional 4000 Rs. to us. saying they forgot to add it to bill.

Worst part is, they still did not fix the excel problem which makes noise while driving, they did not FIX THE DUMPS, they did not properly cover the top part so now the car has water leakage problem.

Now I noticed that THey do not care about this consumer complaint at all. They are ruling their dominant world. It seems that this is how Auto car sale is working in GUJARAT. They are not at all paying any attention to customer satisfaction or complaint.

I think some government body should look in to this and do the needful to teach them a leasson.