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[Resolved]  Kk Indane Sarjapur Road — Rude and dis-courteous

They just don’t bother ! I had to get my connection transferred from Whitefield Sarjapura Road and I was told KK Indane was the nearest ! The telephone number provided to me never was attended and I had no clue where the office was situated. After lot of hunting I was successful in locating the (closed) office near Sarjapura Signal. I visited there at least 5 times before I came to know that the office only opens after 2 PM, there was no where I could find the timings written to communicate the office Hrs.

Any ways I was happy that I found it open when I went there at about 3 PM and to my surprise that was just a “distribution office” and the person handed me a piece of paper with their main office’s address ! Ugh !!! I have to go to their Ulsur office to get the transfer done ! From Sarjapura to Ulsur to get a transfer done, I couldn’t believe !!! And the person who attended me dint even bother to give me any details ! Forget details, he dint even bother to look at me when I enquired !

Ahh !! Gas is a necessity and even more having an infant back home. I decided to visit KK Indanes’s main office at Cambridge layout (Ulsur) After striving through the B’lore traffic for almost an hour and waiting in the office for my turn for 30 mins I was astounded when the person who attended me asked me to get an approval from the Indane Corporate office located in Unity Building as the transfer form I was carrying had a validity of a month. The officials there gave a deaf year when I told them that I was at their distribution office much before time. In fact no one there just bothered to even hear my plea.

Now I have to visit the Indane corporate office on a weekday (Mon-Fri) get the form authorized and then return to KK Indanes Main office to have the connection transferred. How simple !!

Should I be sticking to Indane, the gas we used for the past 35 years ? Or shift to a private connection ? If this is the trauma an individual has to face, I’d pay the extra and get a private connection !

In the era of customers being treated with respect, KK Indane should learn the basics of customer service or rather humanity !
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  4 CommentsShareTweet

Comments

Totally agree with above as I have faced the same problem. I got my connection transferred to Banglore to fiinish the formalities I Visited surjapur officed first then Ulsoor office then Unity Building at JC road then again back to Ulsoor office road ...and again back to Surjapur office for delivery...it took nearly 2 weeks !! Very problematic for a person who is new to city.

Now trauma doesnt end here...I need to follow all above steps again to get it relocated back to my Native place it sucks...I have no other words...indane should do something better for customer services not only cylinder refill...
I took complete days off for 2 days and drove complete two circles of Bangalore across these three locations to discover that on one day one of these three points of sales was closed and the otherday the other one was closed.

Thus I prefered to visit a temple, do a small puja and then go behind these people. I did that and it worked. I could get them on seat, offices open at their all three locations and although hesitantly but they did my work.

Again back home I thanked the GOD at the same temple and came back home with a relaxing smile on face.
hi... pls write to or call to the below mentioned -Mr. MB Dalip Rai - Indian Oil Corporation Ltd. (M.D.) Indane Area Office, Bangalore 4th Floor, Unity Building, JCW Road Bangalore – 560002, (Karnataka[protected] [protected]@indianoil.co.in
Does anyone know the Sarjapur Road branch no. They have cancelled my connection saying the inspection did not happen. Now, am struggling to book the refill and it is such a hell interacting with KK Indane, be it Sarjapur Road office or Ulsoor - the phone numbers in Ulsoor are very hard to get through.

Please email me with any suggestions you may have.

[protected]@hotmail.com
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