[Resolved]  Kohinoor Televideo Pvt. Ltd. — Defective Refrigerator

Address:

Mumbai Suburban, Maharashtra

Hi,

We have purchased Samsung Refrigerator from Kohinoor Televideo Pvt Ltd
(Dadar East) below are the details...
Model No.: FFRT32BDPR
Capacity : 315 Lires
Voucher No.: ORD2024831
Purchase Date : 05-Dec-2010

Since we have purchased the refrigerator we are getting strange noises
from it. Noise that comes out are like explosions. My Mom who works in the kitchen
get horrified with the noise. Yesterday night we saw fire ball from the back side of the
refrigerator.

We have called up Samsung Customer service helpdesk around 30 times.
They had send their engineers 7 times to inspect the refrigerator and they had agreed that
this refrigerator needs to be replaced. After this they are not responding
if we ask when the refrigerator would be replaced. These all things are going on since
more than 6 months.

We demand complete REFUND of our MONEY.

We have contacted Kohinoor Televieo people Azmat, Deepali and Danish.
Danish keeps on telling that we will replace replace it and nothing has happened since 6 months.

We have raised the complains more than 10 times now. Every time when we raise the complain we get a call from
Samsung service center Noida and Kurla branch. On the phone they assure us they will replace us
and then after that no action is taken.

Thanks,
Kaizar
Cell#: [protected]