[Resolved]  koryo /air conditioner — service centre refuses to provide gas

I have purchased koryo spilt AC 1.5 ton from E ZONE, Gurgaon, And within four months compressor is not working, Since 15 days no one has turned up and they are continuously giving excuse that spares have not been received customer care is not helping even i had discussion with Service Head ( Sanjeev Singh - Banglore ) he assured me that it would be repaired but as of now it is not been repaired nor replaced. Today i came to know that Sanjeev singh has resigned.
Today again i have spoken to another head of service department Mr. Ajay sharma and no clue as yet whether they are able to fix the compressor or can change the AC.

As a customer i would say, Its better to buy another brand instead of KORYO... Totally disturbing and frustrating.
In Delhi, Gurgaon summer season is on peak and think the role of AC ---- is not working...

Rajesh Kumar.
complain no - 243626.

kindly contact me as soon as posibele
i have koryo microwave bt due to some proble my microwave is not working.
My mobile num is [protected], [protected]
Vishal Gulati

HI. I PURCHASED YOUR A.C. FROM BIG BAZAR, future value retail ltd. SUBHASH PLACE . BUT ITS CREATE PROBLEM OF SOUND AND I INSTALLED THAT BECOZ.. OFF MY MOTHER ILLNESS . SHE WAS ADMITTED IN HOSPITAL FOR AROUND 20 DAYS BUT YOUR A.C. DOESN"T GAVE US SATISFACTION I MADE SOO MANY COMPLAIN IN YOUR CUSTOMER CARE BUT NO RESPONSE FROM THEM . SOME OFF THE CUSTOMER CARE PERSON ARE - AJAY SHARMA { [protected] } AND PANDEY JI { [protected] } AND MY LAST COMPLAIN NO.IS - 262320 ON[protected] .. MY BILL NO. - 28/2491 AND ITEM NO. - KS109ABN2S SOO PLZ, , .CONCERN ON MY TOPIC OTHERWISE I WILL COMPLAIN IN THE CONSUMER COURT OF YOU...MY PHONE NO.- [protected]

PLease Please Please do not buy products from EZONE, specially Koryo A/c. We purchased A/c after seeing the advertisement of free installation which is now being discarded by the Service people. Buying goods from such cheap people will affect us. Its much better to buy products from the local electronic goods shop, at least we know the land beneath.

I am so helpless anf feels like so very cheated. Never expect a Biyani will do such an act. Shame on him and his company.

Koryo Microwae gifted to us in the year 2008 August (friends purchased in Big Bazar, Hyderabad), but unfortunately we could not get a chance to use it till October 2010.

Brand: KORYO
Date of purchase: 2008
Model: KMC2121
Customer ID: 10/7/2010HYSC[protected]
Compaint given on October 7, 2010

We observed that the microwave is not working (power not coming) when opened for the first time. We gave a complaint to the call center ([protected]) on October 7, 2010. Service center people (From Koryo service center Attapur, Hyderbad Phone: [protected]) Haneef and Aleem ([protected]) took the microwave on October 27, 2010.

We have contacted call center for the status more than 20 times and service center for more than 30 times, but there is no response from their end.

Now the service center people are telling us that the contract between the service center and the company (Koryo) has been terminated and we need to contact some other person (Shyam Sunder) in Maredpalli, Hyderabad service center.

There is no proper response from call center, company and service center after such complaint, it is very negligence of company.

Please help me in this regard.
We fedup with KOYRO service.

Krishna
[protected]

Hi,

I want to purchase a AC of this brand but as I read the comments given above by consumers I am in the stage of delima that I should purchase or not.

As per the above feedback it is not good to purchase Koryo brand AC.

Regards,

Lalit Rathore

This is an honest Advise to everyone who is planning to buy Koryo AC. I bought 1.5 Ton Koryo AC from Big Bazaar. It stopped working after 6 months. Their service center people are bloody suckers... They don't have trained people. 4 times they sent executive to my place who worked on to rectify the problem and has damaged complete paint of my room wall. Still problem not solved and now i have been asked to pay Rs 3000 for the part which got damaged because of their multiple installation & De-installation..
Nobody seems to be bothered. I call on their customer care daily. No reply received on multiple mails sent. They have taken some parts of the AC saying they will rectify at their work shop. Now nobody is turning up and i cant get the work done from outside also due to no parts inside the AC. All are advised not to go for saving few thousands as you will be ending up paying more in the coming time.

buying koryo product is the worst decision we ever took. To save Rs 2000, we bought huge headache. Anyone, who is reading this be aware and buy any other AC like Godrej/Samsung/Blue Star but not koryo. The only sell, no service.

Never Koryo products. They only sell the waste products here in India..no service at all. Buy Godrej/Samsung/Bluestar not Koryo.

We purchased huge headache to save Rs 2000.

Dear all friends,
I am Also suffering with koryo services. i have also Koryo ac and it is faulty from last 25th sept'11. i logged the complaint in customer care and get the compleint No. and as per committement from Koryo, Complaint should be attand in 48Hrs. Now 72 hrs has been compleint but still not getting any responce from Koryo service center.Hope time will comes when Koryo provide the serivces. As per my suggetion, Please do not buy this manufucture products otherwise same problems will be wear after buyng.

i had purchased Koryo split AC 1.0 Ton from Big Bazar, Gaurav Path, Dumas Road, Surat on 28th April, 2012. After 15th May, 2012 it has stopped working. Technician of the Koryo company visited after a week and informed that there is a problem in the Compressor and accordingly he has informed in the company and I was reverted back that the Compressor will be replaced in few days. In the mean time the said follow up was taken up paralley with Big Bazar, Gaurav Path, Dumas Road, Surat and they were just assuring me that the same will be replaced soon. Then on 7th June, 2012 I had received a phone call from Mr. Girish of Koyo Company from Ahmedabad stating that the Compressor of your Split AC shall be replace by 11th June, 2012. Today i.e. 14th Jun e, 2012 the compressor of the Split AC has not been replaced and again follow up was taken with Big Bazar, Surat on 13th June, 2012 wherein Mr. Mehul Purchase Manager of Big Bazar, Surat stated that you are approaching at the worng place. Our duty is to sell the material and for any kind of compalints pertaining to AC have to contact with Koryo dealer to resolve the issue. On 14th June, 2012 I was informed that one technician from the service centre of Koryo will come and take away the Compressor but while writing this matter it is now 18.20 Hrs. nobody has turned up till now. No god knows when the techniciaisn will come and taken away the compressor and when the new compressor will be replace with my 1.0 ton split AC of Koryo make. It is to mention herethat Big Bazar is beahving like a commission agent only. When we go to purchase any new product from them thay are assuring us for providing us the best services. The result is in front o[censored]s. Appropriate action shall be taken against the Big Bazar as well as service provider to smotth and coordial relation between the seller and purchase. Better not to purchase such products from where we dont get appropriate and timely services which are required and are much important from the customer point of view.

DEAR ALL,

I HAVE PURCHASED A SPLIT AIR CONDITIONER OF KORYO FROM BIG BAZAR ON[protected].
(RECEIPT NO.0003953, MODEL NO.KSI09A03S).IT'S BLOWER NOT WORKING PROPERLY. I MADE MANY COMPLAINTS TO ITS CUSTOMER CARE BUT GOT NO RESPONSE FROM THEIR SIDE.I AM FEELING CHEATED BY THE COMPANY.

CAN ANY PROVIDE E-MAIL IDS OF KORYO'S SERVICE HEAD, CEO OR MD.

-LOKESH MITTAL
DIST:PANIPAT (HARYANA)-132101
PH.[protected]
E-MAIL: [protected]@rediffmail.com

aggarwal service centre — split air conditioner

maira naam hashim aur mainai just dial se no no liyai aggarwal service centre ka aur mainai call kiya saturday ko larka aya aur bolla ki gas kam hai mai nai bol ki ok gas dal do usnai charge bataya 1800 mainai kha ok dalo gas gas dali phir bhi ac cooloing nahi kar ra hai aur compersor mai ice jama ho rahai aur wo mai mara phone bhi pick nahi kar ra hai no hai [protected] plz help me

hashim
[protected].[protected]

I purchased 1.5 ton split air conditioner of Koryo company from the big bazaar Bharuch on 05th may'13.Vide bill no. 0021209. I was told that the installation was free. Therefore, I opted for split A.C.. However, on 8th, my people from the service centre call me to install the A.C. and asked for Rs. 1000/- as installation charges+250 Rs for Frame(recording available ). I told Big bazaar that I didn't need A.C if this is the way they fool around people to buy products.

Again, I received a call from the big bazaar to pay Rs. 750/- for Frame & installation is free. When asked for frame bill, they said that they not provided the bill.


In this scam, all people of big bazaar bharuch & HO Ahmadabad involved .


Jaisingh

Dear Jai,

Hi, I am Priya from Future Group. Kindly accept my sincere apologies for the inconvenience you had to face. I request you to write back to me along with your contact details and reference ID-11138 at [protected]@futuregroup.in.I will get back to you soon.

Regards,
Priya.
Future Group Care.

Dear Jai,

Just a reminder that we have not received any response from your end.

Regards,
Priya.
Future Group Care.

It is the worst product that one can even think of buying. Do not even think about it. The company only sells the product, there after nothing. No installation, no warranty/ after sales service...they do not even respond to your calls. It looks like I have been made a fool of!!! Apparantly the company is here with the product only as a one time sale as any one who buys this product will nither come back to this brand nor will he permit his near or dear ones to even come near it.

The company customer service is unconcerned everytime I call their Customer Service personnel . I would discourage everybody from buying Koryo ACs.

I got the AC last year in june2012. since the day i hv bought it never worked. the very next month of buying i calld cstmr care to gt it installed as i was told from BIG BAZAR tht installation will be free.but on the call i got to knw that they will be charging 1000+600. fr installation and several other things. i asked them let me get in touch with Big bazar and then decide wat to do. I gone ahead and checked with big bazar but as per them steplizer was free. we need to pay insatallation charges and there might be some communication gap. i agreed and and gt the ac installed. but somehow as i gtot it installed in august. i couldnt use it much after installation. this year when we started using it. the very first day. the water leakage problem started and calld cstmr care to get it solved bt. as per them . they dnt hv ny record with them that we got ac installed by them, they will nt be able to fix that fr us. after proving everything thing tht we got it installed by them.they sent an engineer. after 1 month of logging a complaint. though engineer was not sent by them on their own, it was sent after several chase up . mean while they gave me so called lady's no# whose name is MISS JYOTI(who takes care of delhi customers and engineers. who no#[protected]. ) tried callng her like 100 times. she never received the call. again called cstmr service. and gave them disclaimer if they can gt it fixed in next two days its fine. otherwise they cn take their ac back, eventhough then engineer came after 5 days. for three hours problem got sorted but again it occured. i loogged the complaint again as same problem n for general service and swings making noise in ac. in june again. nobody turned up. after 15 days i called the same engineer who came to my place for first service. he told we need to speak to MISS jyoti who never receive your call.i calld cstmr service. most of the time nobody takesthe call there as well.bt somehow i manged to speak to some of koryo agents who always want to telll the story from starting coz everytime there will be new rep. and asked to make me speak to supervisor MISS ANITA. spoke to me. who doesnt even have manners how to talk to customer and said will gt bak to us after checking wat cn be dn. nobody calld entire week. i calld bak.agin gave disclaimer. engineer came after 2 days. gt only water leakage problem fixed. eventhough i logged two another problems as well to which he said he will cm in next two to three days. no call nobody turned fr 5 days . i called bak jyoti who never received my call n then on callng cstmr service. spoke to anita. who was nt ready to accept tht i logged two compalints . she mentioned thre was only water leakage problem which hasd been fixed and nw no problem will be covered in warranty as your warranty has been xpired and disconnected call, .its pathetic customer care service. would request anyone to buy specially koryo split ac.this the worst service i came acrooss.
.
if anyone from koryo is reading . kindly take action or update

Dear Anchal,

We have received your complaint and our team is looking into it. We assure you that a suitable resolution will be provided to you. I request your patience and cooperation in the interim.

Regards,
Priya
Future Group Care

Hi priya.
thanx for replying. but i want now is either repalcement or refund . coz since last year. i hv nt used this AC. and i really regret spending money. kindly calll and discuss ASAP.

Too many conmen around cheating people. Theres a shop owned by one Dinesh at Ebay advertising Sony TV for North East states, charging extra for transportation charges and not sendung them. Customers are harassed because though Ebay has its buyers protection system, so much time and resources is consumed.In my case money for both TV and courier charges(pre paid) were paid on 16th April and till date item is still untraceable and couriers site shows CN no provided by seller and invalid and untrackable. Thes ller has been keeping silent as well as Ebay. In such cases a police FIR needs to be filed.