[Resolved]  KORYO/ Water heater — WORST product and very poor service

Address:Gautam Buddha Nagar, Uttar Pradesh

Hi,

I purchased water heater model no KWHS-25 of Koryo on 06/12/2011from Big bazar of GIP Noida.
In a month o[censored]se it got under breakdown. We lodged complain at customer care number of Koryo (ref id 379806). Till today said complain is not resolved even after our numerous follow ups at both Koryo CC number and the service center M/s Jeeves. There are several false commitment made by Mr Ajay Sharma of Jeeves but even do not bother to inform if failing to fulfil commitment.
It shows Koryo product is not good for use and after sale service is very poor. Service center is totally careless about customer complain.
After one month they are not able to resolve complain.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Collection I (future group) — No warranty support & False commitment

I have procured furnitures from Collection I in the month of Sept 2009. One of the chair of Dining set broke in the month of April'10.
I have placed one complain (complain no 230) to service desk of Collection I Kolkata - (Homeland).

After a month one person visited my home taken the defected backrest of the chair. Since then i am follwoing for the replacement and getting false commintment after commitment.

Lastly they have informed to go to any Collection I out let and select a Dining set they will replace the whole faulty set as spare is not available (if price is higher i have to pay the balance). I have visited on 5.12.10 at Homeland kolkata and selected a Dining set.

Surprisingly they havnt taken the balance excess pyment and asked that they will get back to me seeing stock with in a day.
I am fed up with this follow up business. I want govt to take some serious step with this kind of organisation / shope where they suffer customer day in day out.

hope some solution will come.
Dear Mr. Somnath,

This message is from HomeTown.

We have got your confimation that the complaint was resolved to your satisfaction, after the replacement was done.

Assuring you the best of our services.

Sincerely,
Customer Service
Hamne bhi Big Bazar se Koryo Geyser Kharida- 15 saal ki tank par warranty and 2 years other warranty. par lagate hi Thermostate kharab nikla . 20 din se regular complaint ke baad bhi abhi thik nahin hua.

Hopeless service/cheats.
Dear Damodar,

Greetings from Future Group. I am Priya. We regret the inconvenience caused. Kindly write back to us at [protected]@futuregroup.in along with the store details, contact details, invoice details and reference ID-10077. We will get back to you.

Regards,
Priya.
Future Group Care.
Dear Damodar,

Just a reminder that we have not received any details from your end.

Regards,
Priya.
Future Group Care.
Very Poor Quality Service, . Awaiting to get one coil for the past 40 days. Why do the sell when they cannot service it .

E-Zone is also responsible to sell such third class product which they tell lies saying it is excellent product. Nowhere e-zone even takes care on such complaints.

Twice the coil has gone off in 2 years & everytim it has taken more than 40 days for someone to come back.

Utter waste !!DONT BUY ANY PRODUCT FROM E-ZONE & KORYO

Vivek
[protected]
Hi,

Big bazaar is responsible for this issue as they allowed this third class brand (Koryo) in there premises selling miss branded items. So customers please don't buy any electronic products in Big bazaar.

I have purchased Koryo water heater one month back[protected], first it was working fine suddenly within 15 days the hot water was reduced to 5% from 70%.

Usually if we compare outcome of cold water (100%) and hot water (70%) force will be there. But in this case it is reduced to 5%.

There is problem in the Koryo water heater so please don't buy this third class brand.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Koryo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    30%
    Complaints
    507
    Pending
    0
    Resolved
    154
    Koryo Phone
    +91 22 3084 1300
    Koryo Address
    Knowledge House, Shyam Nagar, Off Jogeshwari-Vikhroli Link Road, , Jogeshwari (East), Mumbai, Maharashtra, India - 400060
    View all Koryo contact information