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[Resolved]  Kotak Life Insurance — Not received Policy Documents

Hello,
I have taken a policy from Kotak Life Insurance in August-2008 and i have not received any policy documents from the company whatsoever, they also got my mobile number wrong when i contacted there Customer care Centre i gave my correct mobile no. to them at least 5 times but everytime i ring them the have same wrong no. When i told the company that i have not received the policy documents they told me its been already delivered by First Flight Courier Company to me on 26-Aug-08 they said they have a POD that its been signed by MR.Jadhav & i spoke to my dad, mom and they denied of getting anything deliverd at address and i have not received anything from them i then repeatedly contacted the customer care no. many times but they give me same information that we have delivered and not helping me at all they are simply taking there hands off and everytime says that they have deliverd they give me the tracking no. of courier company and asks me to sort out the problem when its not my job to do it its the Kotak company who is responsible to delivery the documents when i as customer have taken a policy from them they want me to fight with courier company and take there hands off from there responsibility.
I need help in this matter company staff rude and non-co-operative.
Regards,
Amit.Jadhav
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  7 CommentsShareTweet

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my address has change what i can do kindly give me suggation my policy is kli money back and premium will be du on dec 08
Hi, this is Timir from VOI(voiceof india) NEWS CHANNEL, i have taken a policy from KOTAK LIFE INSURANE in NOVEMBER month last year 2008. but till today i.e.02 February 2009 i have no documents agaist the policy.for this purpose i also talk to Mr. Yogesh who i think sales executive of
KOTAK LIFE INSURANE at Gurgaon branch, he tell me that within 1week i 'll recived all the documents but that 1 week is now 24 th days. it is I think your duity to provide satisfaction to your customers, please let me know what is the status and when i'll get my all documents. once again i giving my all information
Timir Bijoy DAS Mobile no.[protected]
ADRESS :TRIVENI MEDIA LTD.
VOI(Voice Of India)
A 37, Sector 60, Noida 201307
UTTAR PRADESH (INDIA)
Hi, this is Timir from VOI(voiceof india) NEWS CHANNEL, i have taken a policy from KOTAK LIFE INSURANE in NOVEMBER month last year 2008. but till today i.e.02 February 2009 i have no documents agaist the policy.for this purpose i also talk to Mr. Yogesh who i think sales executive of
KOTAK LIFE INSURANE at Gurgaon branch, he tell me that within 1week i 'll recived all the documents but that 1 week is now 24 th days. it is I think your duity to provide satisfaction to your customers, please let me know what is the status and when i'll get my all documents. once again i giving my all information
Timir Bijoy DAS Mobile no.[protected]
ADRESS :TRIVENI MEDIA LTD.
VOI(Voice Of India)
A 37, Sector 60, Noida 201307
UTTAR PRADESH (INDIA
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I due my 3rd premium of monthly 1667Rs.by ECS on 15/06/09. I have not received yet receipt of payment & I have not received internet login id of kotak policy to see my payment details & other facility please help me what can i do?
I have paid my Life Insurance Premium for both, DEtails for teh same are given below as well as on teh cheque.

But I have got an sms stating that I need to make the payment yet.

Please look into the matter and respond back with updates at teh earliest.

On 29/06/2009; Cheque No. 404569 paid KOTAK LIFE INSURANCE 00466502 for Rs 29980.60 .

Thanks.

Regards,
Suchita
i wanted to know the status of my policy i.e. policy no. 00450000, clint no. 50276475 dated[protected]
form id-290206
This is Shrikant U. Thombre from Pune.
Its since 5 months now I have taken a Policy from Kotak Life Insurance,
but still not received any kind of Policy Documents from there side.
They told me that I'll get the documents through Courier as well at my Mail Box.
Unfortunately neither has arrived yet.
My Policy no is 2244558.
Can anybody help me out there ??

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